Rentmeister Total Home Service

I have had service from Rentmeister for years. I got my new heater from them and will be replacing my air conditioner and water heater later this year. Their service has always been prompt and both their techs and schedulers easy to work with.

Kevin did a great job fixing my leaking faucet. He was on time, friendly and very knowledgeable. I highly recommend them and would definitely call them for help again.

Not dissimilar to many other posts. Had to book an appointment nearly a week in advance (guess business is good). I was quoted $ 80/​hour, which was expensive but worth it. Tech came out and expressed his disappointment that he wasn’t being billed at $ 150/​hr which is «what [he] would have quoted.» He then proceeded to milk time talking on his phone in his van mid-​job and then billed me for the 1 ½ hours he took driving from his previous job. The Rentmeister I called is located no more than 15 minutes from my home in traffic. Even IF this type of billing wasn’t unethical (the IRS does not allow people to write-​off their commute time), it was a rather transparent attempt to get the $ 150/​hr he thought he ‘deserved.’ The quality of the work was so-​so. I have definitely received better — cleaner and more professional work.

AWFUL customer service. They said it would take A WEEK for a repair man to get to my house to fix the AC. I waited a week in a 90 degree apartment. After the week the office said a repair man would be there in the afternoon. He didn’t show up until 7 pm. He also showed up without a ladder tall enough to reach the AC unit. I waited a week and wasted a whole afternoon and evening waiting for nothing. Call someone else and get your AC fixed in a more timely manner.

Terrible customer service, will not work with you, I think the comment from Anita is very laughable, as I would never recommend this company to anyone. Highly overpriced, many competitors in the same area much cheaper. I advise to stay away from this company. Very unhappy, felt like taken advantage of as I was out of town during the install.
Go elsewhere