Team Tech

I brought in an Ipad and a computer to Team Tech. The guys there were very nice and helpful. They had my Ipad back to me in an hour and my computer back the next day. Thank you for your help, i will be back

these guys were great. very helpful fixed my computer fast!

Horrible experience. They replaced my iPad screen and now the Smart Cover doesn’t work. Instead of snapping shut, it repels from the screen (they installed the magnets backwards??). And auto-​on auto-​off feature doesn’t work even if you force the cover shut. Just stays on and drains the battery. They left sharp metal edges on the case and the home button function (app switcher and Siri) now mysteriously actuate if you touch the new screen about an inch from the home button. The home button itself intermittently sticks (too much adhesive??). The guy at the counter said this was not his problem, and then he became belligerent. He said that the main thing was good, he fixed the screen. And if the other stuff doesn’t work now, because he broke it, he said that’s not a big deal. I suggested that we look at his repair manual together to find out what went wrong with his repair process. He laughed and said: «What manual? I don’t have any manual, I just fix these things. And your thing is mainly fixed»
They clearly don’t know what they are doing. When I said that I expect him to bring my unit back to working order, as it was when I gave it to him, he said he didn’t know what went wrong and that it isn’t a big deal anyway. I told him that I intended to dispute the charge with the credit card company, and then he said: «Ok, then we will do this». He removed my iPad from the counter as if he were going to finally fix it, and he put it on a shelf behind him. He said he was confiscating my iPad until I accepted a credit card credit and instead paid cash, and he said that the 30 day warranty he promised would be zero warranty. He said that unless I agreed to that, he would keep my iPad. It took the police to bring him back from his tirade and return my iPad. Amazing that a mall store could be that bad.