Ziebart

Hmm, let’s see. Everyone was friendly so that’s a plus but I dropped my car off at 830 and it was not finished till almost 3. Get it back and it seemed pretty nice. Smelled a lot better and a lot less dog hair but on further inspection on the drive home I noticed all my change was gone which whatever the must have been 2 $ worth but it says something about integrity. There was still dog hair and drool on the back seat and they somehow scuffed my steering wheel. So to replace that probably costs more than the detailing. So there that, buyer beware I suppose.

Ziebart damaged my brand new 2015 Honda Accord with several scratches and two deep gauges in the paint. Save your money.
I find it very telling that they have prepared release statements at the ready that they can just date, print and have a customer sign. The release states «By signing this release both parties agree that no further action will be taken by either party.»
I brought the car in for detailing and the sales associate called it a «cream puff» job because of how clean it was. The only reason I brought it there was because of salt stains on the carpet. We did a walk around the car to look for any dents or scratches and he did not find any.
It was pouring rain when I picked up my car and I checked it as best i could. I noticed the damage the next day and went back to Ziebart. The damage was on the bottom of the doorjamb. The Manager Misty looked at the damage and immediately said «Well, you know when you sign off on the paperwork you’re signing off that the car is in excellent condition». «This looks like it was caused by the seatbelt being closed in the door. Yeah, it was the seat belt».
That’s funny. The car is a 2015 that I purchased 5 months ago — the seat belt has no slack so how exactly is it getting caught in the bottom of the door?
Next I’m passed to a customer relation associate who tells me that the doorjamb was recently painted. Really?!? Again, the car is brand new purchased off the lot with zero miles. Next I’m told that if any of their employees damage a car they will bring it to management’s attention and make a note of it so she just needs to check the notes and get back to me. Not surprisingly she «checks the paperwork» and tells me that there are no notes in the system indicating that an employee damaged the car therefore it’s not their fault. I brought up the fact that the associate who wrote up the sales order didn’t note any issues when he walked around my car at the time I dropped it off. She said «oh yes there were notes listed». When I asked to see the alleged notes she just kind of stared at me but wasn’t able to produce anything.
She then tells me that I can drop off some touch up paint and they can buff it out. Umm no, you can’t buff out a gauge that goes through the paint right to the steel frame. When I asked for a refund they told me i had to sign a release that I was being reimbursed t due to pre-​existing damage that they were not responsible for. I refused to sign it because the statement was false — the damage was not pre-​existing. The Manager Misty continued to provide poor customer service by telling me that they were being VERY generous by refunding my money. Are you kidding me? I paid you to detail my car, you caused several hundred dollars’ worth of damage but yet you’re telling me that you’re being generous?

Took the truck in for an interior cleaning with a groupon. I made a reservation 15 days in advance and was led to believe it would take 2 – 3 hours. Upon arrival they were very busy and told me it would be 6 – 7 hours. When I got the truck back I wasn’t impressed with the quality or attention to detail. A lot of areas were either missed or skipped. I’m glad it was only a groupon. I would be very upset if I paid the full asking price and this was the service I recieved

Terrible customer service, terrible post install customer care. Annoying phone calls to try to upsell other services. Deceptive pricing practices on remote starter pkgs. Remote starter they recommended and installed works only 25% of time, then tried to sell a more expensive unit as replacement Its 1 month old.
All this after they rescheduled me 3 times then as apology offered a free detailing.
Upon pickup it was dirtier than when I dropped it off!
Go Elsewhere. !!!

I stopped by today to inquiry about the remote starter. I heard them thru the radio commercial that the Remote starters are now on sale which was a ”big lie” because the lady told me that the Lowest price is 288.00 with lifetime warranty for my 04 mpv. I wonder how much is the UnderCoading thing cost. What a joke…

Aweful waste of money. The guy that greeted me was super friendly, but that’s about all this place has going for it.
Paid a ridiculous amount of money for an interior and exterior detailing.
Was quoted 5 – 6 hours, they had my car for 8 hours.
Sloppy job on the outside, missed my sunroof and back windows completely.
My seats were still super wet when I picked it up so my pants were soaked through by the time I got home.
My steering wheel was super greasy or oily, whatever they put on it took forever to get off my hands.
But the kicker and the reason I’m so upset is that now, a week after my visit, my car smells absolutely rotten. To the point where I can’t drive it without the windows completely down so I can breathe. I’ve tried airing it out. Air fresheners. Febreeze. Still horrible and I called to talk to a manager and she refused to do anything for me. No discount, no refund, just, «all I can do is say sorry». Sorry, but that doesn’t help me breathe in my car.
Stay away from this place.
*update* The comment below by Cornelia, which is obviously a copy and paste and not personal, means nothing to me. Because Cornelia, you were the one that said word for word that you wouldn’t give me any kind of refund and all you could say was sorry. Cornelia isn’t really a name you forget. So, no, 4 months later I will not call you again. I talked to you twice for over an hour. You told me I got special pricing so you wouldn’t refund any of it… I still spent over $ 200, special or not, that’s a lot of money to me.

I was looking to get my windows tinted and Ziebart seemed like the only place around. I thought they were supposed to be really good so I called to make an appointment. I needed to drop my car off the night before, but since their hours are listed as open until 5 I was going to just drop my keys in the key drop. I got there and saw that all the lights were on and people were inside, so I went in to give them my keys. What was supposed to be a 20 second key drop off turned into a 20 minute sales pitch for an undercoating and detailing package. I said I was not interested and finally managed to get out of there.
The next day I was waiting for them to call to tell me my car was ready to be picked up and when I finally got a voicemail, it didn’t say anything about whether or not it was ready, it just said to call them back. I called back, was put on hold, and disconnected. I called back again and the girl said she was busy and asked if she could call me back. All I wanted to know was if my car was ready! She finally called back and for 15 minutes tried to sell me the undercoating/​detailing package again. I kept saying no and she just wouldn’t quit. They are incredibly pushy and try really hard to convince you that you need all kinds of extra services, even when you make it very clear you only want your windows done.
The finished product is pretty good (i.e. the front windows match the back perfectly), but I’m not overly thrilled. There is a lot of bubbling that I hope will disappear on its own and there are some fingerprints as well. I had the windows of my previous car tinted at a place in Buffalo and the service and quality at Ziebart does not even come close to comparing to that place. I would not ever go back simply to avoid the pushy salespeople.

Should you be tempted to use one of their seemingly great deals, go whack yourself in the head with a hammer instead. It will hurt less.
Got the Rhino liner and undercarriage treatment along with lots of other stuff. You have to go back each year for retreatment of some things to keep them «in warranty». When you do you will be barraged with attempts at upsells.
I dropped it off for the retreatment the day before my appointment because they warned me it would take 6 hours to complete. The next day they were calling me in the early afternoon to tell me I needed some other stuff done but hey, they were all on sale! Later that day at their closing time they called to tell me it was done and to take my credit card number to leave me the keys to my truck so I could pick it up that night. Went to pick it up and the work was not done. Some of it was incomplete, some of it was not done at all, some was «shoddy», some was done that they told me they would not be doing.
Return visit to get it all finished went no better. I was assured that all hands would be on deck to take care of me, but this didn’t happen. What was promised to take 20 minutes before I got there, became a promise of 45 minutes to an hour once I was there but turned into 3−½ hours in reality and the work done was again shoddy, some of it looked like it was done by a 9 year old on his first try.
Lesson learned. I’m getting a hammer for the next time I think of doing something like this.

After 3 months of struggle, first through the corporate consumer service, then through BBB (
), I finally managed to get a refund for vandalized MP3 player.
The owner of the Syracuse Ziebart location made me sign a «release» promising to them to revise my review. So here it is — my revision.
I initially gave this place 1 star, but since I got the money back, (after 3 months of wrangling with BBB in between,) I changed it to 2.
So below is the roundup, chronology of exactly how it happened. I’ll leave it up to you how you see this business:
1. Back in July, when I took my car for recoating of the bottom, MP3 player in my car was vandalized. Ziebart promised to send a replacement in time before my trip. I started to write online reviews of this business, which were updated throughout the process.
2. The «replacement» did come. However, 1. It was broken, visibly. Obviously and completely unplayable. 2. Even if it worked, the item came without any cables to transfer music, or to charge the player, nor FM amplifier. These obviously were all necessary to make it work on my car. 3. The item arrived a day before my departure for the trip, way too late for me to fix the situation with Ziebart 4. it came with a short postage ($ 1.5 short), necessitating my 4-​mile roundtrip to the post office in an outskirt of my town on a day when I was busily preparing for my trip 5. It came with a regular paper envelope for documents with barely any padding.
3. At this point, I contacted corporate consumer service office. Email exchanges ensued. Syracuse Ziebart promised to send me a check. I waited. Nothing arrived.
4. Contacted corporate consumer service again. Syracuse rep lied to the service that I agreed to them that I would remove online reviews before they sent the check.
5. At this point, I gave up on Ziebart and contacted BBB. More email exchanges followed.
6. Ziebart sent me vaguely worded email to me through BBB, which confused BBB to think that Ziebart have already sent me the check which I never received. I had to send a clarification.
7. Another vaguely worded email from Ziebart through BBB saying something about the owner having been out of the country for two weeks.
8. Ziebart finally sent me the aforementioned «release» making me sign to promise to remove/​revise” the online reviews. Through BBB I wrote to them I had never agreed to remove the reviews, and I would only revise it, and only after I receive the money, and not before. I also wrote it’s ridiculous that they make such a demand before compensating for the broken MP3 player.
9. After writing in my corrections in the release in 8., which included spelling of my name, I photographed the revised release for record and sent it back to them.
10. My check arrived last week, on November 16. It still had my name spelled incorrectly in a different place. I’ve never met any businesses in my experience that have been so creative with my name. I still haven’t cashed it, but I hope my bank will take it. If not, I will report here again.
…You’ll be the judge.

Got there at scheduled 8am, waited in lobby until 1:45pm. Tint looks ok, its having trouble sticking around dot matrix. They gave me a squeegee to push it down as it dries so hopefully it will be ok.