Baxter Auto Parts-Tacoma

This place sucks!!! Very rude employees that lack the ability to sell the correct tail light bulb and when you try to return the bulb that they told me to buy they refused to take it back because it was open. Then my wife had a dead battery that needed to he replaced, she got a jump and drove straight there to get a new one. There were six employees there talking and after waiting for 5 min finally got help but they wouldn’t install it for her and would not even carry it to her car even after asking!!! This place is a joke and I will never go there again.

Every time I go here anymore they sell me the wrong shit!!! There’s a young guy there he doesn’t know SHIT!!! Ask for any older guy

Went here for the first time. Didn’t know it was here behind all the businesses on 6^th Ave. Found it by an internet search of «largest auto part store Tacoma.»
Needed lugnuts for my Subaru Impreza. The staff behind the counter was/​were very helpful. Got great customer service and matched the OEM parts that I needed. I overheard interaction with other customers and was impressed with the knowledge of the sales staff. I was disappointed that the aisles in the store weren’t labeled. But you probably don’t visit this store if you want to browse. When you visit this store, realize that it’s like a cluttered old-​time family hardware store– just ask a sales person and they’ll get you what you want within seconds. The other reason they don’t get 5 stars is the «upsell» side of things. I wanted a Fram oil filter for my car, but the sales person convinced me to spend the extra dollar to get a higher quality oil filter. I haven’t researched whether the extra dollar I spent was worth it, so I’m giving Baxter the benefit of the doubt for now. When I need parts for my car, I WILL RETURN here.

I needed a headlight replaced and the guy tried to sell me a 79 $ headlight. I went to autozone and they replaced the light for 14 $. I don’t know much about cars but I know when someone is trying to pull a fast one on me.

Came in here the other day for a AAA customer who blew out his wheel bearings on his motorhome. I had taken off the drum and brought that in with me to see if the guys can figure out which bearings I needed to replace it for the customer so I can put it back together and get the customer back on the road.
I didn’t get the guys name behind the counter but they were all very helpful. They worked as a team to figure out which bearings I needed and ended up finding both inner and outer bearings that I needed and went way out of there way to make sure I had all the right parts.
I’m usually not in the Tacoma area when working on things but if I ever have any parts or difficult parts I need I definitely know where to go to get it. These guys totally know there stuff here unlike some of these others auto parts place that hire people who don’t have a clue.