Bruce Titus Automotive Group

A tech in the service department just backed another vehicle into our brand new forester. The vehicle being operated by the tech has a back up camera and the tech was wearing headphones while driving. This is willful negligence. We have not been offered an apology or service recovery. In fact the service manager stated «accidents happen». This is a powerful statement that condones negligent actions of staff. If this is how this type of action is viewed by management it makes you wonder what other type of negligent actions staff take on a routine bases when operating or repairing vehicles.

Not the best place to buy a vehicle… unless you want to be hearded in and out like cattle. I bought my vehicle never received the 2^nd key… even though it was a brand new model. When I called about it, they said since the vehicle was trade in they couldn’t get me a 2^nd key. It would cost me 295 $. I then was told I would get free car washes for life at Bruce Titus… Only to find out that was true if I got it washed at the Tacoma location… this really doesn’t help me since I live 1.5 hrs away. And lastly, I was told by finance I would get preapproved at 3.99 percent but they have dozens of banks and due to my credit being excellent would get it much lower… come to find out they never shopped it and went with the first company. I left the finance dept. a voicemail as I was not pleased with this… no response at all. Good vehicle… but poor customer service and follow up

This review is for Bruce Titus Nissan in Tacoma. I bought a used 350Z from here last year and will never give them my business again. Where should I begin… I was told that I was the 2^nd owner on the vehicle and found out via carfax that I was actually the 5^th owner. So basically they tell lies to sell cars. Either they don’t inspect their vehicles before selling them or straight up could care less because there was a lot wrong with this car. It only had 27k miles and was 4yrs old so it shouldn’t of had so many problems. Immediately after purchasing I realized the cd player was defective and the breaks were squeaking. Not long after that the convertable top mysteriously broke and I was told it would be 4 grand to fix it. I was shocked and immediately wanted to get rid of the vehicle. The only thing the dealer was willing to do for me was take it as a trade in and rollover the cost to fix the top into a new loan. What a joke! The finance manager had the nerve to call me cheap for not purchasing the clear coat after my car got a scratch. The car already had the clear coat before I bought it and it doesn’t even prevent deep scratches. Ridiculous! Don’t expect to buy a decent used car here or expect for anybody to care once the sale is final.

I went to their dealership this afternoon and was greeted by their sales person. After test driving the vehicle that I was interested in we sat and talked about the numbers. We negotiated and after the initial talks a «Finance manager» was sent out to talk to me. I have never been treated more like a 5 year old in my life. This ASSHOLE was very insulting and very rude. He talked down to me and treated me like some chump that just walked off the street. He lied about their «invoice price» and told me that I wasn’t serous about buying a car and mocked me saying that I didn’t know what MSRP was and what invoice meant. This was the worst car buying experience I have ever had.