Fix Auto Tacoma South

This place is absolutely fabulous. My insurance referred me to Fix Auto after getting into a car accident, and the entire experience from beginning to end with them was extraordinary. First off, their customer service skills are excellent — I had to talk with them quite a bit and every single time they were always extremely friendly and willing to go above and beyond for whatever it was that I needed. They do also work with Enterprise and call them to come pick you up from their office if you need to rent a vehicle while they work on yours. Even when I was waiting to get picked up from Enterprise, the woman at the front desk of Fix noticed I had been waiting longer than Enterprise said I would, and took it upon herself to call them and see what the hold up was. You hardly get customer service like that anymore! Throughout the whole process of them working on my car they also called and texted letting me know the progress and the estimated day it was going to be finished. Then when I went to pick up my car, you couldn’t even tell I had been in an accident! It looked brand new! What was the cherry on top was that they actually detailed my car inside too! That was a wonderful surprise. I will recommend them to anyone I know needing auto repairs.

They did a great job doing body work on my car and I’ll go back. They specialize in Mercedes but do all cars of course.

Not only did they fix the side of the Audi after another driver hit my passenger side while I was at a red light (and did a beautiful job fixing it, you can’t ever tell it was in an accident), but they detailed my car and reattached the front bumper free of charge that had been previously damaged when a sprinkler overhang a parking spot at my sister’s place and had hooked under the bumper and damaged it when my husband had went to pull away. (That’s supposed to be fixed next paycheck.)