Pipe Tech

Total lack of communication and extremely slow… when they finally did arrive the plumber said they needed to buy a part and that someone will call/​return. After a week I called them and the plumber was uncomfortable about shutting the water off to the house and recommended to get someone else (What?!).

The first time we were assigned this company by our home warranty company, they were first unresponsive, but once we did make contact, they ever showed up for service at our house, despite me speaking with the plumber and confirming the appointment. They also never followed up on my call to see what happened and if we could reschedule. We had another issue come up recently, and (unfortunately) we were reassigned them again. True to form, they never responded to the request, and a week later, we are still waiting… From now on, I’m going to make it clear to the warranty company they they are not to assign us this company… ever.

Not Licensed plumbers!!! Don’t let them touch your plumbing!
Assigned to them through my home warranty company. Scheduled to be to my west seattle home at 8−9am. Coming from Olympia/​Tacoma area. I Called at 745 to get an eta since he said he would call on way. I have to be at work at 730 so I took the morning off. When Tony E answered, he was sleeping and said «oh shoot, I forgot! I should have set an alarm!» Really??? Then comes up saying he was puking last night and heavily medicated himself.
Waste of my time.

I am going to try and keep this brief. Like most people reviewing this company, we were assigned pipetech by First American Home Buyers Protection Corp. We opened a ticket on the site and we were given their number and a work order. We were told we would receive a phone call within 48 hours.
After not receiving a call for 3 – 4 days I decided to give pipetech a call. I left a message.
Again, after not receiving a phone call I decided to call again about 3 – 4 days later. At this point I was getting ready to email or call First American to see if I could get someone else assigned, but being busy and less concerned about the issue I figured I would give it a couple more days.
About 2 weeks into this I called back again and got a hold of who I am going to assume is the Boss (I don’t use names, sorry). Basically he asked for my work order and apologized because he wasn’t sure what happened. He said i should receive a call in the next couple of days. Well this was on a Wednesday and by Friday I had heard nothing.
The following Monday I called again and he gave me the number of his plumber so «we could both call him». I called the next day and got a hold of the plumber. We scheduled a time for Wednesday between 7a-​8a. Arguably things were a lot better after this point. He ended up pushing the time back a bit and I was concerned I was going to be late, but since it was a simple fix I left at my normal time and made it to work on time.
When it comes to the actual service there were two things that kind of bothered me.
1. The plumber reeked of cigarette smoke. I personally don’t care if people smoke themselves to death, but as a person receiving a service I personally hate that he drug that smell into my house. Its not the end of the world, it just bothers me.
2. He was a little weird about accepting credit/​debit. I knew about the $ 60.00 initial charge, but didn’t grab cash because I never do. When I asked about credit/​debit, he was pretty hesitant and asked if I could run to an ATM… If they told me cash only I would have prepared. Just didn’t care for this. Especially in the day and age of square and pay-​pal.
Overall the work was fine, the real issue was the complete dropping of the ball when it came to communication. Since I basically had to drag them to my house for a… pretty close to free $ 60…considering the service that was needed, I am forced to lower my star rating. I hope to never have to work with this company again. I actually wonder how they received the First American Home buyers protection corp contract. If I have a choice in the future I will call literally every other company first.

If I could give negative stars, I would.
We’ve been having a massive sewer main line blockage problem since we bought this Kent house, 5 weeks ago. Because we have a home warranty, we had to fight with them to get it diagnosed, and they sent us to Pipe Tech for that. Apparently they thought Pipe Tech had a sewer scope, but they do not. So Pipe Tech sub-​contracted the job to a great company who came out when they said they would, scoped it, and everything was expected to proceed. Pipe Tech, as the contractor, was supposed to call the home warranty folks with their report, so next steps could be determined.
After 15 days of waiting for this, I finally started hassling my home warranty people about it. There followed a game of telephone between the owner of Pipe Tech and America First Home Warranty, and me.
But finally I got Tony, from Pipe Tech, on the phone during the day on Friday. His boss hadn’t told him WHAT work was going to be done, though he told the Home Warranty company, who told me, he’d augur the line and re-​plumb it for $ 600 (on our dime, because they weren’t going to cover it). Tony said to send him the sewer scope file and he’d try to determine what his boss wanted him to do. I told him what the Home Warranty folks told me, and we set up an appointment for 11am Monday. I got special dispensation from my boss to work from home on Monday, because this main line blockage means limited use of toilets and showers, no laundry, no dishes, etc.
Monday comes around, no Tony. Finally, at 1:15pm, Tony calls to tell me he was about to come out when his boss told him not to, because the Home Warranty folks won’t cover the work.
When I reminded him that we talked about this, and we expected to pay for it anyway but that it needed to be done and hey, we scheduled this appointment three days ago, he told me he’d have his boss call me. It’s 3pm now, and the owner of Pipe Tech hasn’t called me.
In short: If you want to be jerked around by a company that obviously has no work ethic, doesn’t want to follow through, and is happy to waste your time repeatedly, hire Pipe Tech. If you want a decent plumber, hire anybody else… and then please tell me who you hired, because I’d like to be able to use the toilet in my house.

This company is a joke! First off, I also had my home warranty company have them contract out to me for a leaky sink in my kitchen. I had a guy named Michael who called me. He first left a message on my phone, he didn’t even say his name or what company he works for. He sounded like he was whispering when he was leaving a message. Anyway, I called him back and this is how the conversation goes:
Michael: Hello?
Me: Hello.
Michael: (Quiet for a few seconds) Hello?
Me: Hello. I’m Veronica. I received a message from you regarding my leak in my kitchen.
Michael: Yeah. (Quiet for a few more seconds)
Me: Umm… So, I have a leak under my kitchen sink. It happens when I am washing dishes only.
Michael: (Silent)
Me: Hello?
Michael: Okay.
Me: Wait, I didn’t get your name.
Michael: It’s Michael
Me: Okay Michael. And what company do you work for?
Michael: (He said a different name first) I mean… Pipetech.
Me: Okay Michael. When can you get this job done?
Michael: Either tomorrow on Tuesday.
Me: Tomorrow works best for me. Its my day off.
Michael: I can come anytime. What works best for you?
Me: The earlier the better. First thing in the morning whatever your first appointment available is.
Michael: Umm… I can come around 10 or 11. Maybe 10. I don’t know.11 is okay also.
Me: How about 10.
Michael: Okay, I’ll be there at 10. You’ll be my first appointment first then. I have another appointment tomorrow.
Me: Sounds good! I’ll see you tomorrow at 10!
(Tomorrow at 10)…
(10:30)…
(11:00)
I decide to call him
Michael: Hello?
Me: Hello? Is this Michael?
Michael: Yeah
Me: Michael this is Veronica. You were supposed to be at my house at 10. Are you still planning on coming?
Michael: (Quiet for a few seconds)
Me: Hello???
Michael: Oh… um…yeah…um…I’ll be there later.
Me: Later? You said 10am. When is later?
Michael: Ummmm I’ll be there around 1pm. (Quiet for a few seconds and sounds like his whispering again) I umm have another job that’s taking longer.
Me: Uhhh okay. Well this is my cell phone. Can you call me or text me if you will be late.
Michael: Uh yeah, okay.
Me: Bye
(12:45)…
I attempted to call him. No answer
(1:08)…
I attempted to call him. No answer
(1:12)…
I attempted to call him. No answer
(1:32)…
Michael calls!
Me: Hello?
Michael: Um hi this is Michael.
Me: Michael, where are you? Are you on your way?
Michael: (Whisper voice again) Umm uhh… no…I’ll be there in awhile.
Me: WHAT?!
Michael: I’ll be there in awhile.
Me: WAIT. HOLD UP. WHAT DOES AWHILE MEAN???
Michael: I’ll be there later.
Me: AND WHAT TIME WILL THAT BE NOW???
Michael: In like an hour. I have a harder job to do right now.
Me: I understand you can have harder jobs to do, but you could’ve at least told you were going to be late instead of me just sitting here when I have stuff to do! I’m not just going to sit here and wait for you when you can’t even give me a time.
Michael: Well I can be there in awhile.
Me: Um. No thanks. I want to cancel my service and have someone else come instead.
Michael: Okay, bye.
NO SORRY. NO GOOD CUSTOMER SERVICE. NO COMMON SENSE!
Like the other review said. STAY AWAY!!!

This company was sent to me through my home warranty program. If you are ever given this name to come fix a plumbing problem refuse their service. The current owner has no idea what the people working for him (Kurt & Cynthia) are doing
Called me 4 different times during the day to tell me they would be later then the time they said before at the last call. when the finally got there at 6 PM they didn’t bring in any tools and proceeded to open the relieve valve on the hot water heater and then freaked out as the relieve pipe started to pour out all over our deck they then had to shut of the water main. They had no parts with them and so he had to drive to Lowes to get the parts (some of which were the wrong ones) which there when about another hour. In the process I had to loan them tools because they didn’t have quite what they needed. They still need to replace the water shut off valve and the tank drain valve. And now we have no hot water in our kitchen sink do to there work on our hot water heater.
They were supposed to come back today and finish the job and do a home inspection which is part of our warranty program but where a no show at 10 am, no call at all.
So when I called them to see where they were and if they were coming there phone is now disconnected… Imagine that!
So my wife calls the main number and David says they are doing the best they can. My wife said call my husband and tell him whats going on… No Call!
She called David back and basically told her in a nutshell to F off and that they are now not going to help us.
So like I said if you here the name Pipe Tech run the other way!