The UPS Store

I came in to ship a few items, buy a few things, and print a few more– and both of the team here were extremely helpful the entire time. Even when they had a line of 6 people, they managed to help everyone with phone calls pouring in.
Super friendly and I’ll definitely make a point to come here any time I have something that could be UPS related!

I made an almost fatal mistake at least for my bicycle. I asked if UPS can ship my bike and was assured it could be done. I brought the bike in and got that look that should have alerted me to not leave it there. In hindsight, I should have just kept that $ 80 bike rack and drove my bike back to NJ. $ 221.75 later, my bike arrived over 2 weeks later, one of the pedals was sticking out of the box and the rear brake cable does not work. Off to a local bike shop to spiff up my bicycle. Warning to anyone thinking of shipping through a UPS Shipping store: get a rack or get a real bike box. I take full responsibility for my faux pas but it would have been nice to get some money back just for the sheer fact they truly don’t ship bicycles and that it was over 2 weeks by the time I received it. Stick to small items too. Too much of that packing popcorn.

I am from California, and I purchased a large, heavy piece of fitness equipment in the Seattle area. I flew up to take it to the Tacoma UPS Store, who assured me they could ship it, providing each box would weigh below 150 lbs. I had been told the weight was significantly less than it actually weighed at the UPS store, but two employees helped me disassemble it into pieces that were under their weight limit. They packed it the next business day, and all 208 pounds in three boxes arrived by ground in two days in perfect condition due to the excellent packing.
Knowing it was going to be very heavy, Mr. Troutman came into the office on his day off to meet me and help me unload it into their store; and he waited two hours for me top arrive due to some delays with my lost baggage at the airport.
All of the people in the UPS Store are very competent, courteous, and helpful. I highly recommend the Tacoma UPS Store and UPS shipping too; I could not have been treated better, and neither could my equipment that they shipped.

This place just screwed me and harmed my credit rating with two credit card companies. How you ask? Well after a year of renting a mail box they decided to start throwing my mail and credit card bills into the trash. And never told me. I got a call from a credit card company saying my payment was past due, and I realize «Holy Crap, now that I think about it I haven’t gotten a bill lately.»
After ruling out some kind of mail theft, I went to the store twice in one week. The first time I asked if my mail could have been missorted. No I was told no. I also asked if someone else had the same last name. Without looking in any record book the person said «On no, I know you and you are the only person with that last name.» I went back everyday for a week then after getting a call from a second unpaid credit card company I drove up and asked more forecefully what was happening to my mail. Well, apparently my one year rental payment lapsed and they did not tell me. They claim that the store policy is to put a reminder notice in the renters mail box and to do that multiple times. And the policy is to also call by phone. I was checking my box every week, usually on Saturday, and I never got a reminder. I never got a phone call.
Now I could understand somebody wanting to screw me if I was a loud mouthed drunk causing problems. But I am a relatively quiet, gray haired sixty year old man.
Like I said, I moved to Tacoma about a year ago from Seattle. I rented a mailbox in Seattle from the same UPS store in Fremont for about 12 years. Never a problem.
I was naïve because I had such a great experience in Seattle. But my first clue should have been to look around the store to see how messy it was. It is a disaster area.
They screwed me with their incompetence. Any you know the worst part? I had to turn around and renew my box just to cover the time period that it would take to make other arrangements.

As good as they can be i guess???

Friendly, basic services: laminating, color copies, shipping and basic printing. This location accepts your UPS returns with pre-​paid labels. They also have p.o. boxes.
They run a lot of specials for printing and have reasonable price breaks for big jobs.
Worth a stop if you need their services.

This place is everything you could want when it comes to a shipping store. The employees are fast, knowledgable, and very pleasant. I came in to ship six packages, to all different areas of the country. All I had was the contents, they packaged them for me and offered me all their counter space to get contents seperated into their respective piles. Also, they are practitioners of the fine art of multitasking! Without making anyone wait while they did so, they were great at completing parts of shipping orders while starting to help the next customer in line. They even have their own parking lot. The one thing I can see them improving on would be posting prices so you can make decisions about shipping methods/​box sizes, etc. before going up to the counter.