West Coast Vinyl

I never wanted to be «that guy» who wrote a nasty review for a business. However, my experience with West Coast Vinyl has been so unpleasant that I have to spread the word.
West Coast Vinyl installed my roof using a subcontractor (without my knowledge) in October of 2013. I was concerned about standing water issues & a gap between the roofing material and roof structure. This was my first time noticing that they rarely answer the phone or respond to the voicemails that you leave. The response to my concerns was that this was not their problem.
Two years later, the full list of issues came to bear:
— They breached my contract by using a different roofing material.
— They did not install a metal fascia cap of the appropriate size for my roof, and my roof structure was exposed to the elements for two years.
— They did not trim the scuppers upon installation and improperly hooked up my downspouts.
— They did not flash some of the pipes.
— They did not install corner patches.
I needed over $ 2k of work to repair my roof. I provided an inspection report to West Coast Vinyl and spent months leaving voicemails and asking for an acknowledgement. In April of 2015, they consented to paying for these repairs… and two months later, the have stopped responding to my voicemails or emails.
Buyer beware.

If being tortured is your idea of fun, by all means contact this company for an estimate. The salesman we had to deal with was rude, obnoxious, a fast-​talker and arguer, manipulative and very unprofessional. When the salesman realized that we were not going to make a decision that night, he went into one of the worst «strong-​arm» tactics we’d ever experienced. We heard how far he had to drive to and from our home; that the company already had $ 300 into us (presumably because of the Home Show); and he whined that he knew he wouldn’t get a sale from us if he didn’t get it that night. My husband was getting so frustrated that he almost forcibly told this gentleman to leave. After all this torturous ordeal, we ended up with just a small business card with a couple of figures written on it as our estimate. No other information was left.
A couple of days later, my husband had another company come out. That person inspected the roof with my husband, left samples of roofing materials and brochures and gave an estimate at least $ 5,000 less than West Coast Vinyl. And the salesman was very pleasant, professional and comfortable to talk with. We’re going with this 2^nd company, for sure!