CVS pharmacy

First the lady behind the counter told me I couldn’t get my prescription filled until tomorrow that I desperately needed.
Then I begged the pharmacist who was arrogant and rude and he wouldn’t relent.
Then they told me no other pharmacies were open except one 45 mins away. Turns out that wasn’t true either. There was a rite aid open just down the road.
Stay away. Rude and dishonest. Very disappointing because I was a regular customer of the cvs by my house.

So I come in this pharmacy every so often because I have family that lives down the street. I’ve never really had problems with them until yesterday. As my boyfriend and our friend went to check out, the cashier looked at my friend who happens to be African American and says «you know you have to pay for that, you’re reluctant for paying for that» which shocked us all a bit. After that, i gave her my phone number for the cvs card and she complained that I talked too fast so I slowed down and she gave me a dirty look and told me not to talk so slow. She was just completely rude and racist and I am never going back.

Worst experience ever. I know to many it may not be a big deal but to us it is. Our beloved old Yorker got sick on our Christmas vacation, which means two very sad kids. Being a veterinarian tech I called my boss and he called in a prescription for our pup. Our meds were called in at 9am. I then called the pharmacy to confirm. The male pharmacist was rude and dismissive the min I called Dan is his name. I get she’s a dog and to some she doesn’t matter but to us she does. No vets were open in the area and our 3lb girl was so critically ill. Praise the Lord I know how to treat her with the right meds. Dan said he was so busy but to come by by 3. So I did. Only to find it’s not ready and his response was sorry I’m busy and humans come first, which I agree but it isn’t hard to count pills :(and if u are busy that is not a proper response nor is it kind.

I had to use this pharmacy because it was the only one left in Tahoe City. I was called several times by the pharmacy to tell me my prescription was ready, drove to the pharmacy only to find out the prescription wasn’t really ready and I would have to wait.
After the way I was treated on my last visit, I will never use them again. I recently had a major joint replacement and, once again, I was told that my prescription was ready. I arranged a ride and with much difficulty in the pouring rain, used my crutches to enter the store. Of course, my prescription wasn’t ready. I presented the Pharmacist with a new prescription for my pain medication and the Pharmacist took it away from me and treated me like I was a criminal. CVS conscientiously deprived me for over 24 hours of my pain medication. Then, 24 hours later, I was told it really was a good prescription and it was filled. When I got to the pharmacy, the prescription wasn’t filled. I complained to corporate but I have not yet received a reply, I doubt I ever will. I have moved all of my prescriptions to Safeway in Kings Beach, at least they are able to fill their prescriptions in a timely manner and in a customer service oriented way,

I would give zero stars if it were possible. This pharmacy is horribly understaffed.
The pharmacy techs are pleasant and helpful, but only having one person behind the counter limits their effectiveness, and usually results in long wait times.
The last pharmacist I encountered had the bedside manner of a banana slug, and made me feel like he didn’t really care about his job.
This store has seen several complete turnovers of staff in the last few years, and I can’t help but think that there must be a bureaucrat somewhere preventing the store from adding techs.
If I could, I would go someplace else, but they’re the only pharmacy I can get to reliably in the winter. Sigh.

The store is fine, but the pharmacy is the worst I have ever seen. They always seem overwhelmed, and a prescription typically takes at least three days because they are too busy. They don’t follow up with phone calls and don’t care about customers. Use other pharmacies even if you have to drive to Truckee or Kings Beach.

Were it possible for me to give them 0 stars, I would. There are so many problems with this pharmacy I don’t know where to begin. They have a constant stream of new employees in the pharmacy which means there is no order consistency. Drugs don’t get ordered and so when customers come in to get their meds, they aren’t there to fill them. I was told that 3 pharmacists quit in one week! When I went in the other day, they had 3 people there. Non worked from that store. One drove in from Sacramento just to cover the job! If there is no pharmacist, they can’t accept drugs and so nothing gets stocked. Customers routinely have to wait an hour to just pick up their drugs. Prescriptions are either not ready or are incomplete. Your doctor gives you 10 pills but they only have 8 so CVS gives you an IOU for 2 pills. Thing is, when you come back to get those 2 pills in 4 or 5 days they don’t have them. Everyone there is frazzled because patients are angry. I was told that they are 3 DAYS BEHIND IN FILLING PRESCRIPTIONS! THREE DAYS. When I went in to get my prescription, I waited 45 minutes to get only a partial oder filled. The people in line behind me were told to home and come back the next day. It’s incredible.
So, why do people go there? It is literally the only drug store in town. Literally. You would have to drive to Truckee or South Lake Tahoe to find another pharmacy. I cannot figure out why there is such a turnover of pharmacists and staff. Surely CVS corporate has to have an inkling as to the utter disaster this drug store is. Who is managing this store? This has been going on for yeara. Years but nothing is done. This is not a mere issue of convenience. The community relies on this pharmacy. CVS apparently doesn’t care. Their apathy borders on criminal.

Pharmacy could give a damn about your prescription… waited 8 hours so far and nothing. Not even a call from them to express their concern or apology. Stay away. I needed a prescription for a serious infection. Another crappy night of fever. Down to Sacramento in the AM to see a real pharmacy.

Some Google reviews have trashed this store but the pharmacy was incredibly helpful to me. I had an expired prescription from San Francisco that I needed refilled. They called my local pharmacy and renewed it. THEN… it took the pharmacy assistant about 35 minutes to call my prescription service and get help with their website so he could put it through. All the while answering the phone for the pharmacy and looking up Rx’s for people on the phone as well. He was awesome and now I have my much needed Rx. Thanks CVS pharmacist assistant. You’re amazing at multi-​tasking.