I brought my 2 young kids here this past weekend for the first time. They were used to going to the Chuck E. Cheeses in Hawaii being they grew up in Hawaii for the first few years of their life. We were expecting this franchise to be as good as the ones in Hawaii. It was a Sunday afternoon so it’s expected to be packed with people. There were lots of parties happening. I go in with my family and do the usual of getting the family ready to have their arms stamped. If you haven’t been to Chuck E. Cheese in a long time, they stamp everyone in your party so that children do not leave the building unattended or with someone else. Usually the front hostess is supposed to ask of we are celebrating a party. She did not ask at all and it seemed they did not have seats reserved for guests that plan to dine in. We basically had to search the area for a place that was available to sit. Most of the workers seemed to not take their jobs seriously and seemed to not wasn’t to be there. When it was time to order our food, I stood in line for a long time. The cashiers seemed to not work quickly and efficiently. Once I ordered my food, the cashier handed me a bunch of plates for pizza and the salad bar, eating utensils, my receipt, and 4 cups without a serving tray. When I got to the salad bar, it looked messy and the toppings were not appetizing. The ham looked spoiled and discolored. The salad dressing did not look fresh. When we sat at our table, it felt like it wasn’t washed down. It was sticky and I had to wipe the table with my Clorox wipes. The party room looked okay. All the animated characters were in working order but looked dingy and outdated. The tables were decorated accordingly although this franchise doesn’t keep to the theme by allowing their guests to decorate however they wanted. There was no characters to greet the children during the parties or even special things to do with the kids. In Hawaii, there was always a Chuck e cheese character holding a free tickets sign and having the kids dance along with Chuck E. The pizza and chicken wings we had was good. Usually when your food is delivered, the hostess takes your number but there’s also a check ticket for them to come back and see if the food was okay. All the games were in working order. They were new games my kid have not seen before but they mostly played what they know. The prize counter wad organized and had a big selection. I got one of their toys and was short some tickets. The young girl told me to pay a difference of 50 cents. When I was about to pay her, she said I had to stand in line to pay at a cashier. I could have walked off with the ball but I was honest and waited in the long line again. We’ll probably go back and visit being my kids still like Chuck E. Cheese. Probably we’ll go on a week night when its not busy. The staff needs to be improved. The games were great. The food quality can be saved.
Karen W.
Évaluation du lieu : 1 Oakland, CA
The horrors of this hellmouth cannot be overstated. Noise levels that would drive anyone insane after prolonged exposure. Understaffed and obviously poorly managed. Terrible, ridiculously overpriced food. In a place catering to families, we waited OVERANHOUR for one pizza, one order of wings, and a pile of raw vegetables. Dirty — even the table number we were given was sticky and nasty. You are crazy if you go here, ever. Avoid! Avoid! Avoid!