Connie Liles Auto Parts

This outfit is truly as good as it gets when it comes to going the extra mile to ensure my satisfaction. There’s a LONG story behind my review, but I will not bore you with each detail.
I recently had a hybrid battery failure on my 2007 Prius. I deal exclusively with Bass Auto Care (on Capital Circle) and they handled the removal/​reinstallation. I understand it’s not for amateurs.
Several months after that replacement, the rebuilt battery failed. Thankfully, it was warranteed — but regrettably, I was vacationing in NC with the car at the time — and that was definitely a setback since finding a service station that was associated with the warrantee agreement plan needed to be found. Bass Auto received the battery through Liles Auto (CarQuest, actually) and naturally, that battery was manufactured by yet another company.
Jared from Liles Auto and Al from Bass Auto were instrumental in getting me back on the road relatively quickly from three states away.
Well — that 2^nd battery failed again. Now, it was all hands on deck — and Jared as well as Al were determined to make things right. After calling in a lot of favors, they got me back on the road with a perfect hybrid battery pack — and were able to get my expenses from my delays reimbursed as well.
This all points to a commitment to their community, their customers, and their brand.
I can’t say enough about the ethics and attention to detail this operation had in getting me back on the road.
I’ve learned that Jared Liles oversees a number of CarQuest stores in Tallahassee. If you’re looking for indisputable ethics — you’ll be satisfied here.