Enterprise Rent-A-Car

I reserved a van a few days in advance online the first part of June 2016. Once I got to Enterprises, I was informed that there weren’t any vans available at the time. I ended up hanging around for about two hours before I finally got a van. Another customer who was ahead of me was offered a small utility vehicle in trade for her van (the last van)…Only way it worked out for me. I hardly ever get out of Enterprise within an hour. Very disappointing!!!
Very disorganized!!!

NEVER AGAIN.
1) This is the third time I rented from Enterprise and got a car with less than a full tank of gas. They said it was fine to return it with the ¼ tank I was given. Who can do that? Not only was it a pain to have to fill it myself before the long drive, but my estimate of how many gallons to put in resulted in my giving them 2 – 3 free gallons of gas!
2) Generally sullen and mute staff. No friendly greetings, VERY long time staring at their screen silently tapping away. When asked if there was some problem, they seemed put out by the question. Single syllable muttered answers.
My employer has contract with Enterprise but after BAD experiences with 5 out of 5 rentals (2 at this location and 3 at other locations) I will pay the extra from my own pocket and rent with Avis or Hertz or Budget or. ..

If there was a way to give negative stars I would .
Poor system. Reservation means nothing. First come first serve.
Pick up was late which meant I was late for first come first serve.
No one directing the process. Others waiting told me to put my name on list.
No seats standing room only.
Over 2 hours and still no car.
I should have taken a flight.

Terrible management and equally bad customer service. The wait time is usually an hour or more and there is a real sense of ambivalence from everyone who works there. If I could’ve given it 0 stars I would have. Just a horrible experience every single time there. STAY AWAY!!!

Complete and utter chaos! An employee stated the employees and cars were at a different location. When the employees and cars begin to arrive, it seemed as if everyone was moving in a very disorganized fashion. Waited more than an hour for a car even with a reservation. What’s the point in making a reservation? I was told the car was at Tires Plus it would be about 10 minutes, an hour later I’m finally signing off on the paperwork to be on my way.

This was my first rental experience and I will say I’m impressed. Upon entering, I noticed immediately that most of the customers were rude or curt. And I don’t mean that «the staff messed up and I’m grumpy» kind of demeanor, I mean the «I’m just one of those people that’s generally unhappy and takes it out on employees» types. The staff handled all the rude (and unnecessary) comments with a grace that I, for one, do not have. I was amazed at their professionalism in spite of all the uncalled for negativity from customers. We had some trivial issues initially that the staff bent over backward to resolve. Seriously, they went above and beyond the call of duty to make sure I was happy with my rental experience. The store manager (named Cortrell) even came out to my house to switch my rental out himself. I knew I had to review and give five stars because even though we had some very minor issues at first, I was blown away by how hard the staff worked to fix the problem and by their ability to maintain such a high level of professionalism and enthusiasm. Nicely done, Enterprise Team.

Horrible experience at this location! Very poor customer service and disorganized also…

My second time renting at this location was very good. I had to wait approximately 5 minutes while others before me were being helped. But then service was very friendly, competent, and quick. The car was nice, clean and full of gas. They recognized that this was a state contract rental and did not require the inspection check-​off. I much prefer this experience over the sometimes chaotic experiences with the previous state contract company.

The rental experience starts with the rental agents trying to both work the phone traffic and serve walk in customers. You get help when an agent gets off the phone. The rental process feels very low end. It is not like the experience as an elite customer at other rental companies. More like a food stamp office, there is a sense of suspicion of the customer’s legitimacy. The cars themselves are fine. There is a thorough inspection of the car with the customer, and it is pretty clear that if anything is wrong on return you are in for a hard time. Hopefully, this location will adapt to be more in line with what would be expected of the State contract holder.

Pretty disorganized. The rental process is humiliating if you don’t buy all their insurance add-​ons. They make you walk around the car and sign off on every scratch and ding you can find — and hope you don’t miss something!
I don’t get this treatment from the two other large brand rental companies.

My experiences with this location of Enterprise Car Rentals has always been without complications. I appreciate their professionalism and kind service. This most recent rental was exception because of the agent working with me. She was very personal and thorough with the rental process. I shared that it was my son’s birthday and as I was leaving she remembered that and wished him a happy birthday. Thanks to Morgan for making my rental a pleasant one.

I reserved the car online on Monday, confirmed verbally by phone on Wednesday for a car and to be picked up on Friday morning of the same week. During the Wednesday call I was told that because I had not noted the need for me to be picked up, they could not change the reservation in the system and to call Friday morning for the pickup as it would not take more than 30 minutes to come get me. I called at 9:00 an was told there were five people ahead of me to be picked up but they would be there in less than an hour. I was flexible on my departure time from the city so that was fine. Two hours later I called and asked what happened — it is now 11:00 and no one is here yet — I need to get on the road. They said they had a power outage (transformer blew), and lost all their reservations and pick up info. I was four miles away and there was no storms or power problems in the city that I was aware of, but hey, I guess it could happen. In any case, had I not called back I’d still be waiting.
The bottom line was it took 2.5 hours to get picked up and 3.5 hours before I was actually able to get on the road. If I had a flight or appointment that day I never would have made it. Next time I will get a cab and go to the airport where I know I will get a car and go soon after my arrival there.

A+++ 110%. Renting for business & pleasure since 2000.

Anytime I need a rental car I turn to Enterprise and they usually do not disappoint. I have been using this location for almost 10 years. I have seen the customer service go from good to bad and now it’s returned to being exceptional. They usually have the cars in stock that are reserved and if not they will be sure to put you in something. At times it is crowded, but they work quickly to get you checked out. On my last experience I reserved a car, but upon pick up I was told that the car I was about to be rented was over 40,000 miles and they try not to rent their vehicles once they get to that amount and I was given a SUV instead. Well, the SUV had 42,000 miles itself with the check engine light on. Also, depending on the rep that assists you with check out, it seems like they are practically insisting that you purchase their insurance (even after you disclose that you are choosing to use your own). I understand they have a job to do and must offer and explain the benefits, but I don’t want to feel like I’m getting a whole sales pitch when I’m just renting car.

I have been renting from this Enterprise for about 10 years. Service at first was incredible. Personal and perfect. Then, in early 2014 things went downhill. I became the unhappy regular customer who still hung on hoping things would change. I am delighted to report THIS LOCATION IS NOW TERRIFIC again! They are on time, and renting cars in great condition. I will continue to be a regular customer and look forward to another year of Enterprise rentals! Thank you.

I am a huge fan of this Enterprise location. I always get helpful and friendly customer service reps and the location is incredibly convenient. I just drop off my personal car — free parking — and pick up theirs and then off to I-​10. For work purposes, I highly recommend this location! paul Mitchell, tallahassee

Terrible experience. They don’t even merit one star. They wanted my life history and a hold on my bank account. The representative didn’t know what he was doing. He had to go back and forth to and from his supervisor with questions. Wanted to know why I rented a home…

Okay so I had to hunt down this exact location on Unilocal but the experience was so bad i just had to make note of it. I rented a car from the Orlando airport and drove to Tallahassee for work and during my trip the «tire pressure» light kept dinging at me every time i turned on the car. At the end of my trip i had to drive from Tallahassee to Jacksonville to drop off the car so I figured I’d stop at this Enterprise location to have the tires checked before hopping on the highway. When i arrived there were two groups ahead of me already being helped by representatives but I figured I was next in line so i wasn’t too worried about the wait. After about 30 minutes or so of standing in the same spot with absolutely zero acknowledgement that I had been patiently waiting or that they recognized it was taking forever a rep finally became available. First of the all the rep never apologized for the wait so either he didn’t care or this wait time is pretty typical so he didn’t think anything of it. When i explained the issues he just sort of stared at me like I’m an idiot then asked if i had my keys. I handed them over and he just walked off which i assumed meant he was taking it to the shop area to get checked out. He came back a few minutes later and said «okay you’re all set.» um… okay meaning??? I had to actually probe him to ask what was wrong and he said «oh well there was actually too much air in the tires.» okay… thanks? Great customer service… not!