Jim Bennett’s Plumbing, Inc.

I went to Home Depot after receiving a SKY HIGH quote from McNeil plumbing to install a new hot water heater. They referred me to Jim Bennett’s. I received an email and called them. Tyrus came out, inspected my existing unit, and gave me a reasonable estimate. THE NEXT DAY, Robert and James came, spoke with me and installed the unit. Everyone was pleasant, professional, knowledgeable and even cleaned up after themselves! They provided verbal and written instructions and gave us several helpful tips. I am VERY pleased with the work. GREAT JOB!

Called them to install a gas dryer and the guys who did it were great. More than i wanted to pay but that’s how it goes. I had a problem with leaking faucets while connecting the washer up and the guys that came out resolved the problem in minutes. No charge. All’s good so I called them for a problem we’re having with our drains. Unfortunately this guy didn’t resolve anything and I still had to pay $ 90. The frustrating part is they’re suggesting that I have them dig up my main drain and install a clean out, to the tune of $ 550. If I had confidence that this was the best solution I wouldn’t be complaining. Turns out, however, that they could probably just snake the problem away. Except that they don’t allow their guys onto roofs because someone fell off at some point. So I have to pay all that money so they don’t have to climb onto my roof. Next plumber, please.

Called for an estimate for a water heater installation.
Kris told me it would be approx $ 300 for plumbing work and $ 400 for electrical work.
The actual guy who was gonna give me an exact estimate was named Tyris and he called me at the time he was suppossed to be there and told me he’s a little late, but on his way.
One hour later I had to leave, my lunch break was WAY over. He didn’t show.
Called him 3 times to tell him to cancel the estimate, (at least I follow up) the third call he finally answered, and told me he didn’t need to come by, and he could give an estimate over the phone. $ 300 for plumbing (same) and $ 700 for electrical ($ 300 more than what Kris Estimated!)
He also said the tankless 17kwh water heater would be $ 799.
The one I wanted was a EcoSmart 27kwh for $ 599. ($ 200 less and more powerful!)
In short, I never got an estimate in person, and the estimate I DID get from the was over the phone, $ 500 more than originally estimated, AND included a water heater I didn’t want.
Why the f*** Home Depot recommends them is beyond me.
If Home Depot won’t contract another installer, they’ll lose my business.
(Update: the next day Jim Bennett himself called me 5 times in a row, then took it upon himself to just show up at my house uninvited at 6pm, ringing the door bell, freaking out my dogs, and waking up my newborn daughter from her nap.
They just keep digging the hole deeper…)
At this point, a new water heater got pushed back down my to-​do list.
And when I do want a new water heater,
I’ll buy it from Lowe’s and install it myself.

Definitely not a trustworthy or reliable company and we had to hire others to clean up their mess. Jim Bennett constantly complains, as if paying him isn’t enough. They improperly installed our solar hot water system and tried to change products on us midway through the job.