Pep Boys Automotive Supercenters

Where to I start. Scheduled and appointment and I use the term scheduled very loosely because when I came in it really felt like I walked in because they had no idea what I needed Speaking of an appointment your no better off making one than walking in because they are slow as dirt. They overbook and continue to take on new people even though they’re already overbooked and you end up waiting and waiting and guess what waiting some more. Save your money and go support a local business.

I was assisted by Lance who helped me to snap my moonroof visor back on and to find the right spot to plug in a fuse because all 4 of my o2 sensors weren’t working, kicking on my check engine light. Another associate was sure o2 sensors don’t run on a fuse, but after being adamant that it did on my car, Lance didn’t hesitate to help me out! After googling which one it was, we popped one in there and my check engine light went off! Big kudos to him for outstanding service and for coming outside in the heat with that long sleeve shirt on. Lol!

Good for small things, but expensive and inexperienced when it comes to indepth mechanics. Definitely search else for maintenance beyond an oil change!

Charged me $ 160 to change the oil, balance the tires, and replace a couple of lug nuts. Outrageous.

My husband and I were driving from Florida to Texas when our car started making a terrible noise. We ended up at Pep Boys mainly because of proximity and they were one of the few places open on Sunday.
Clint came right out to have a look as well as an additional mechanic, Sam. They brought the car in and assured us they would have it fixed and back on the road so we wouldn’t have to spend the night.
Clint and Sam worked an hour and a half past closing time to make sure the car was good for us to drive! They were extremely friendly and even were willing to speak to our hometown mechanic who recently worked on the vehicle. Great team and very accommodating!

Friendly staff… Um…What else?
This is your standard big-​chain mechanic shop. I would never dream of having any serious mechanical repairs done at this sort of place. Find a mechanic you can trust, or at least one who has been in business for a long time so you can commiserate later with others the guy has screwed.
I brought one of my vehicles here for an oil change recently on a whim. Pep Boys has a reputation (with me, anyway) for affordable oil changes. I had initially gone to a «Super Lube» down the street, but they wanted $ 37 for a standard 5 quart oil change with dino oil!
Pep Boys, on the other hand, had a special going for a $ 30 oil change which, unbeknownst to me, apparently also included a Pennzoil oil additive. Whoopee.
IT TOOK FOREVER for them to even get around to my car. They did the tires on another person’s car who came in after me and only then bothered to get to my oil change. Time from arrival to departure ended up being about 1.5 hours. An hour and a half for an oil change? Really? Cars may like them, but I sure don’t love them.
Anyway, the oil change was done competently (I watched) but they didn’t bother to check any of the other fluids and I had to step out and ask them to check the tires for me (I knew they needed some air) which they then did.
As you can always expect at places like this, the employees are under a tremendous pressure to up-​sell. The only thing they tried to sell to me (which is pretty standard at oil changes) was an air filter for $ 20. I declined and on the way home stopped at NAPA and picked up one for $ 12 which I installed myself in about a minute. Nice $ 8 savings.
The real answer for me to these experiences is to stop being so lazy and climb under my car and do my own oil changes. For those who lack the knowledge or physical ability to do so, Pep Boys will manage alright on these small repairs, but please find a more experienced shop with higher paid mechanics to do those major repairs. My advice anyway.

I’m not one to exaggerate, so please believe me when I say this place is the worst! If it were any way possible, I’d give this place 0 stars. Even negative stars if possible! But would only do so to warn and deter other users and people of the future headache, frustration, and urge to pull out all hair.
So to begin, my car wouldn’t start while being at a store. I called my own AAA to get it towed to the closest auto place. Given it was late (7pm) I figured they couldn’t do much that night. Upon examination and describing of the problem. 2 mechanics said the problem was definitely the starter. I left it there overnight to get worked on the next day.
I get a call around 3 saying that they fixed the problem saying it didn’t start because the battery was dead and the wires were bad so they replaced it all. (Um. The battery was working when I tried starting it and even the mechanics the night before said it was the starter. But I thought whatever what do I know?) I picked it up and drove it to school the next day to only find out that it wouldn’t start again when leaving! Called pep boys to have it towed back to their shop so they could find out what was going on. They even tried to CHARGE ME to tow the car back to their shop even though they supposedly «fixed the problem». The mechanics then told me that it was definitely the starter. ARE YOU KIDDING ME? and they were trying to charge me FOR ANOTHER SHOP AND LABOR FEE FOR IT BEING BACK IN THE SHOP AGAIN BECAUSE THEY MESSED UP. Um, F**K THAT. We had to CALL THEM for 3 days to see if our car was done, I’m pretty sure that’s THEIR JOB. To top it all off, it had been done since the first day and we had been carless for 3 days for no reason. Just awesome.
AVOID AT ALL COSTS!!!

They hooked me up big time today. This could be TMI, but a cat crawled under my skid plate and died in there between the plate and the engine. They took down the skip plate, in spite of the horrible smell, got the dead animal out, disposed of it, put the plate back on, and had me out of there in good time. And above all, they did it for FREE. Really above and beyond in my opinion. Big thanks to Clint, the service manager, and Terry, the mechanic who did the work!

My experience at this Pep Boys has been mixed (and hence the three star review). I brought my car there to get the AC fixed nearly a year ago and after several return visits, it is finally working. The customer service tends to be slow and sometimes inconsiderate, but the mechanics seem capable and are eventually able to diagnose and fix problems. The only person with whom I interacted who proved himself to be both competent and honest is someone named Clint. My recommendation is to ask for him by name if you need any work done on your vehicle… he did not charge me unnecessary fees, knew what he was talking about, and deligated work so that my car eventually got fixed. I signed up for Unilocal specifically so that people could know that there is at least one person there who does good work. Thanks Clint!

If you’ve never been to a Pep Boys this one is like all the rest of them — expect to be overcharged and wait an exhorbant amount of time. You’re much better off finding a reputable mechanic elsewhere on Unilocal and spare yourself the headache.

Absolutely the worst place to get your car worked on. I’ve been sucked in a couple times because I was out of town during the week, needed some work done on the weekend, and didn’t feel like doing it myself. Never again.
First time I brought it in for a belt replacement on saturday, having had them assure me it would be done by the evening. It wasn’t ‘ready’ until Sunday evening. I go to pick it up and open the hood to have a look. Not only was the same belt still on there, it was so loose I could pull it off the pulley. I made them give me a refund, took it home, and ended up having to do it myself.
The next time, I needed a brake job done. I mistakenly figured that they couldn’t mess up a brake job. Well, they call and tell me that my master cyclinder also needs to be replaced and that will be $ 200 more. I didn’t trust them so I went and picked it up. The brake peddle went all the way to the floor. I drove home using the emergency brake. I bought a new master cylinder and was about to start taking things apart when I noticed a puddle by the rear right brake. I investigate and find out that they didn’t tighten the brake line and I was pumping out fluid. The master cylinder was fine.
Feel free to draw your own conclusions about their competence and/​or honesty.