Precision Sharpening & Key Shop

Had a good customer service experience and a bad customer service experience and then a good customer service experience. My wife needed a set of keys for a filing cabinet in her class room. Took the number from the filing cabinet lock into the shop to get a key. According to the shop guy there were three keys that corresponded to that lock number. He gave me some generic ones to take and try in the lock to see which one went in. They all went in. Based on that he made three keys for the price of one knowing that we only needed to keep one; the one that would fit. So good customer service. Unfortunately the wife lost the key after a few days. Went back to the shop to get a replacement assuming that they would do what they did last time; make three and charge for one knowing that we would only need one; the one which fit the lock. Unfortunately it was not to be. They charged us $ 15 for each key even though we only needed one. So we ended up paying $ 45 to get one key. So, bad customer service. The dollar was more important than customer service and customer loyalty in this case. However, the wife went back and talked to the owner who did refund the cost of the two keys we did not need. I guess the lesson here is always work with the boss.