Proctor Honda

Absolutely, the worst experience my wife and I have experienced. We both drive newer Hondas and was told her 2012 Honda Civic with 18,000 and was not covered and which is covered by 3 year’s 36,000 miles. Amd this was last November. Then on 25Aug15 I take my car to get an oil change and tire rotation and retrieve the car after work turn it on drive down the street and it sounds like a go cart. Needless to say my wife and I will be finding another dealership to take care of our cars.

Slow. Uncourteous. Two words to best describe service there. My wife and I both have Honda’s. Both times we have brought our cars in, it has turned in to an entire day or more event.
They say if you leave your car overnight they will get it in first thing in the morning. Doesn’t mean anything. Oil change still took more than 4 hours. I believe they over schedule to keep the business. It’s not right.
I had an airbag recall. I called in January to put my name on the list. I literally called 6 plus months later and they told me, «they were getting ready to call me.» Ya right. They forgot and I had to keep on them.
Dropped my car off for the airbags the day before, once again it was going to be serviced. Was told again– will be done first thing. Called at 10 — not done. They called me at 12 to tell me it needed brake pads. I asked what happened to my airbags and he replied, «oh.» Finally picked up my car at 2 after I not only dropped off my car the day before, and had an appointment.
This place is beyond slow with service, and for major things I go to other Honda dealers in the state to avoid the headaches and frustration.
Service people are probably under pressure to get as many cars and business in, but simple things shouldn’t take a day or more to get resolved.
I’m done with this place.

Bought a used Honda on craigslist. After receiving the notice for the airbag recall I called to schedule the repairs and was dumped into a voicemail box. I called several times to try to avoid being dumped in the voicemail… but eventually just left a message. They did return my call with a day or two and scheduled me for repairs.
Several days before my appointment I received a call to inform me that the parts had not come in. Being eager to have my car made as safe as possible, I was getting a bit discouraged hoping there was another option.
My Honda is an AWD CR-​V… the traction control light, warning light and exclamation light all came on, on my way to work on a Monday — the wheels lost traction and I thought my transmission was giving out. Generally I take my vehicle to Jower’s (highly recommended), but with all the lights flashing I got worried and scheduled a repair that week at the dealership.
Upon arrival at the dealership I was greeted by a smiling pleasant blonde woman. She got me checked in, offered me refreshments and arranged for my shuttle ride to work. While waiting on paperwork, I was able to make a coffee and grab some complimentary snacks from their coffee bar. I was taken to work in an Odyssey (I love those vans) by George, who had a distinct accent (Illinois) — he was very nice & witty. George later picked me up, swung by my kid’s school to pick them up and brought us back to the dealership. We again were blanketed with hospitality, drinks and snacks were offered and in no time my car was ready (and washed). They even managed to round up all the parts required for my recalls. My check engine light was still on when I got in the car, but I pulled it back around and they reset it in 5 minutes.
The customer service on the phone is a very poor representation of the in person experience I had. I was so very impressed and surprised at how pleasant the experience was. They made everything easy. I wouldn’t mind waiting there all day if I didn’t have to go to work. They had a spacious cozy waiting area, bistro tables near the coffee bar and partitioned work spaces for privacy. Did I mention free WIFI?

Friendly, honest and helpful dealership, with a great product. We have purchased several cars here over the years, and have zero complaints. The contrast between them and the dealership that sells the other high-​rated Japanese car — is dramatic. No games!