Dulay and Associates

My first time there and it was great. Even before my actual appointment Jamyra was wonderful with calling and letting me know that my X-​rays were in (from another dental office I went to) she called to let me know when my appointment was. I even got a text letting me know the date & time of my appointment. The day of my appointment I was a bit nervous but as soon as I walked in Jamyra (front desk) knew who I was. She was very welcoming and friendly. I was then taken on a tour of the office by Marisol she was welcoming and friendly as well. Marisol took me to an exam room I was seated and she then proceeded to explain to me the instruments and the exam that I would be getting done on that day. I was also given a gift for being a first time patient which was a bag with Dr. Dulay and Associates logo along with a card welcoming me as a new patient. The dental assistant Pilar then came in she also introduced herself asked me how I was doing and what brought me in today. She also explained to me that I had a computer screen in front of me so that I could view my X-​rays along with Dr. Dulay. Pilar engaged in conversation with me and let me know that Dr. Dulay would be in shortly. The wait wasn’t long. Dr. Dulay came in and introduced herself, asked me about myself etc. She then examined me and explained to me my options for the procedures that I would need. I’ve had bad experiences with other dental offices but these ladies completely put me at ease. Thank you ladies for making me feel welcomed and so comfortable. YOU LADIES ROCK!!!

Going to the dentist is necessary — especially when there’s pain — but who looks forward to seeing their dentist? Well… I do. But I have good reasons:
Dr. Dulay took over my dentist’s practice when she retired and I figured since Dr. Dulay graduated from the Goldman School of Dental Medicine at Boston University and participated in their Advanced Education in General Dentistry program I’d give her a try. Looking back, I stumbled upon one of my best decisions!
Over the past 10 years my family and I have come to LOVE Dr. Dulay and her team and here’s why:
Training and Skill:
She keeps learning by taking courses in general, orthodontic, cosmetic, and sedation dentistry — so she can provide me with the most current treatment options.
I am very uncomfortable with getting injections — who isn’t, really? — but Dr. Dulay has a very steady and strong arm so she delivers the medication very slowly so it actually doesn’t hurt — amazing!
Care:
Dr. Dulay opened her office when it was closed on the weekend TWICE — once for my dental emergency and once for hubby’s. (The office voice mail message includes her cell phone number for those who have true dental emergencies.)
During procedures she checks on me to make sure she knows if I am uncomfortable or in pain.
She cares about my physical comfort and emotional well-​being. Years ago I had a string of very upsetting periodontal surgeries/​procedures and I became nervous about dental experiences. Dr. Dulay was gentle with me because she understood that I was emotionally fragile. She was so caring about me that in time I bounced back and no longer feel so insecure about going to the dentist.
Her team respects me and my family — they are courteous when discussing follow up appointments, payments, etc.
Communication:
She has personally called to check up on us after dental procedures.
She explains everything to me so I am aware of what’s happening — she discusses all options and possible outcomes so we can partner on a plan of action.
Personality:
Dr. Dulay is a kind-​hearted, empathetic and integrity-​driven person. She cares about the people in her life — case in point, for a while she didn’t take my insurance but she offered to charge me the negotiated fee schedule that my insurer had with in-​network dentists. She has shared things about herself and her family and I’ve been touched by her complete commitment to love and care for them. She is very humble and — no pun intended — makes me smile!