Stan Guberman

I ordered 2 bottles of vitamins to save the cost of shipping. Only 1 bottle arrived and the post office gave me an envelope to place $ 6.98 into for shipping. I called Guberman’s 800 number which does not go through. I called the other number (cost me long distance) and got an answering machine. I went to their website to give them a review and the review page is under construction and does not work. Save your money and your time and don’t buy here. I still don’t know if I will get my other bottle of vitamins or my $ 6.98 back that I have to send to the post office!

My experience with this company has been less than pleasant. I ordered some vitamins (Activator) on 11÷24÷13. I called on ¹¹⁄₂₉ to inquire as to shipment since I hadn’t gotten an email advice of same. I got voice mail and their box was full so I couldn’t leave a message. (I’ve dealt with this company before and this happens a lot.) This went on for several days. I finally got hold of someone and was told there was a delay because of the holiday. Then I was told they were out of product. I asked why that couldn’t have been noted on the website. I was told the website was being updated and they would definitely have that feature. The woman assured me that the package was mailed on ¹²⁄₂ and that it was sent priority mail and would be here in 2 – 3 days. I asked for a tracking number. I was told their computer was down and I would have to call back. I did call back on ¹²⁄₃ and was given the tracking number. I checked the USPS website and discovered it was not mailed on ¹²⁄₂ but ¹²⁄₃. It was mailed Priority 3 day, not Priority. I called and was assured the package would be here ¹²⁄₆. It was not. I called again and was told not to worry, it would be here. Forget the fact that I’d been lied to and that the package should’ve been here on ¹²⁄₆ and wasn’t. Another aggravation was the post office, for some reason, shipped it from Indianapolis to Gary, which makes no sense since I live between Indianapolis and Gary. That was not the company’s fault. However, had they mailed it on time (or even Priority vs. Priority 3 day) I would’ve gotten my package in time. The attitude and customer service of this company leaves much to be desired and is very unprofessional. I received an email telling me that «if you are not happy with the way we ship our products then please return to your local doctor. It seems you only want to believe yourself with made up untruths and false accusations.» Not only was this unprofessional, it was juvenile. Needless to say, I will NEVER order from this company again and advise those of you that might, make sure you have a good supply of supplements on hand because you likely will not get your package on time.