ACE Rent a Car

This place is rough. We got there from Boston and were told immediately that because we were not using the drivers card for the transaction we would have to put my girlfriend as a driver. Because she is 22 years old we would have to pay more money as well. So a $ 250 car rental turned into almost $ 500. They wouldnt even give us a convertible (or any kind of further value). There was no transparency in dealing with this deceitful company. VERY SCARY

Business is NOT at the airport, have to be shuttled back and forth, a bit annoying. Cars and staff were fine

Seriously sucks, they are off the airport, had to wait 20+ minutes for the shuttle to pick me up, one guy working and 6 – 8 people in line. But the worst was he neglected to mention that when I was returning the car it was going to be after hours and I had to go to a different location, no signage, almost missed my flight, not cool at all.

Terrible overall. The shuttle that picked us up from the airport smelt horrible. Once we finally got the car we realized not only had it not been cleaned since the last person used it. As evident by the sand in the car. But it was also invested with ants. Since we were staying over two hours away from the airport, we did not have time to return it for a different one. As I write this I have now been on hold with them for 20 minutes in an attempt to speak with the manager.

When I first arrived and told the young man at the desk that I had a reservation, he asked me why I was there instead of Taco Bell. His unprofessional manner continued throughout my checkout process and when my hometown wasn’t «cool» enough, he said «I’m sorry you’re from there.»
Gah! If you don’t have anything nice to say to a customer, say nothing at all! My vehicle is nice and I enjoy having a good rental car available to me. Next time I find myself in Florida, I will insist on a pass for the toll roads. I was told I wouldn’t need it and so far I have discovered that the clerk was very wrong.
Upon returning my vehicle, I was unimpressed that employees hung out at the far end of the lot smoking and goofing off until after 8 am when the company officially opened. There was a line of 10 or so customers trying to return vehicles on a Sunday morning and 1 person at the desk to help check in each vehicle. After a while, the young man who helped me get my vehicle when I picked it up, showed up, punched in and then meandered over to the counter to help customers. I was the first person he helped. He was nicer than before, but I honestly say the other person was the manager or owner for him to be as nice as he was. The only shuttle had to be packed with all the people and was limited to standing room only.
Not a place I would use or recommend to anyone.

No issues at all with this place. Ran just like any other big name car rental. Super prices. You cant beat it.

Only one customer service for 10 people. At 5:40pm the last shuttle leaves to the airport. Had to take an Über. There goes any benefit of saving a few bucks on car rental. Get a car AT the airport to avoid what happened to me.

I was unable to actually rent from Ace since they cancelled my reservation due to my flight being delayed and us getting in 6 hours later than expected. First of all there are no signs stating that Ace is not with the other rental cars places across the street at the airport so we went there first. I asked them at Enterprise where Ace was and was able to find it. I muttered that this was assuming our reservation wasn’t cancelled since our flight was late and the lady at Enterprise stated there should be absolutely no reason they would do that. After waiting about 20 minutes for the shuttle to never come I decided to call them at Ace. They asked for my name and stated they cancelled my reservation and would not be coming to pick us up. I have honestly never heard of a company doing this.

Rented a Hyundai Sonata Hybrid. The car was fantastic. There was a small wait at the rent a car place but we paid $ 14 a day. That was fine. Do NOT do the prepaid toll stuff. They were friendly and helpful and even returned items to me that I left in the car in a timely fashion. Great place!!!

I saved some $, but next time I’ll gladly pay more and rent at the airport. It’s frustratingly slow getting from and to the airport. Their office is crazy dirty and employees keep walking by with no one volunteering to help with check in/​out.

With a ton of rental cars on their lot since
my reservation was incorrect the attendant offered me an suv for an additional $ 75 for three days compared to $ 7 a day rental for a sedan. These guys are full of shit and it will come back on you!

DO NOT RENT from ACE. I booked a Mid-​Size SUV from ACE based on
Expedia’s suggestion. Here are my issues.
1. LONG WAIT for shuttle from airport.
We waited well over 40 minutes for a shuttle to come and takes
us to ACE’s lot. Because they don’t have regular shuttle service,
everyone who rented from ACE was waiting to be taken to ACe’s lot.
This meant the shuttle was PACKED and my friend and I had to stand
by the door because there we no room.
2. SLOW CUSTOMER SERVICE
When we finally arrived at the lot to get our vehicle,
there was more waiting because there was only 1 agent working
the desk. When it is our turn, the desk agent informs us that
all they have are mini-​vans so we will have to take that.
Because we were short on time and needed to get going, we reluctantly
took the van instead of going back to the airport to go with another
rental company. So then we’re told they’ll bring the van around when it’s
ready. We see the shuttle driver vacuuming out the van. It was then I
realized, that there were a total of 2 people, running the business and the
shuttle driver was pulling tripple duty manning the customer service desk,
driving the shuttle and cleaning vehicles. No wonder everything is moving
soo slow.
3. Didn’t get the vehicle I reserved.
4. Bald tires. The tires were nearly bald and made noise in the rain when we tried to
accelerate.
5. Bad Alignment. The steering wheel would vibrate at various speeds because one or two
of the tires were not balanced which not only caused vibration while driving but caused
the van to pull to the right while driving. Again, because we were pressed for time, we
just lived with it.
6. Hassles galore. When it was time to return the vehicle to Ace’s lot,
we were told that we just missed the last shuttle of the day. It was 5:50pm!
Their shuttle service to the airport stops at 5:45pm. So we had to take the
vehicle to another location and drop it off there and catch a different companies
shuttle to the airport.
All around bad service and experience. My only hope is this review will save someone
the hassle and frustration of dealing with this company. Rent your car somewhere else.
You’ll be happy you did.

If I could give my experience at Ace this morning zero stars. Worst car rental experience I have ever had. Because of my experience with PETE this morning I will never rent with Ace again and also filed a formal complaint on him with corporate. I didn’t have a copy of my insurance card with me, usually never a problem with rental car places I assume full responsibility and liability for the car. After calling my insurance company to confirm I actually have insurance with them (which I have never had a rental car company do) I finally said enoughs enough I’ll pay for the coverage with you guys I’m in a rush and need to get going I don’t agree with the policy or how this has gone. I was clearly upset after the lengthy delay and hassle. Pete then said «you know what you seem upset I am not going to give you the car». I was like seriously? I’ll pay the daily coverage i said. He said no and refused to give me a car and sent me back on the shuttle and told me to go get a rental car somewhere else. 1. I booked the damn car I expect to receive it 2. God forbid in a free country you speak your mind and tell the guy you disagree with the process because it never would occur to you that he would refuse to give you the car 3. Get off your power trip, thank you for wasting an hour of my time sending me back on a shuttle to the airport refusing to provide the product that I purchased with you because we have a difference of opinion. Literally WORST manager and rental car experience I have ever had in my whole life I have never had someone withhold the car like a child because you voice you don’t like their policy. Swallow your pride and get over yourself Pete — you lost an Ace customer forever. In my opinion no one should rent from here ever!

Please do yourself a favor, do not rent a car from this place. I guarantee you, you will be sorry. I rented a full-​size car and got Mazda 5, which is at best a mid-​size but Mazda markets it as a compact. It was dinged up and had 35k miles and my knees touched the dash as I drove. The place is dirty, has no selection (they told me the Mazda 5 was the only ‘full size’ they had and if I wanted something bigger I needed to pay more. They are a ways from the airport and their vans are very used, dirty and grimy just like their office. A real dump!

Overall, very easy and inexpensive. About $ 25 a day for a clean, comfortable four door Hyundai. Unlimited miles. Options for tolls if you are headed to Disney/​Orlando.
I booked through Kayak the day before. The shuttle picked me up at the airport and drove about 5 minutes to the lot. Located off of Cypress. Easy on and off the Interstate. No frills, Not fancy, just rent a car and go.

You really get what you pay for. I got a cheap car rate and received a car that the inside had not been cleaned since it was bought. There were huge stains on the seats– it was bad. They don’t clean them. They just put the car out again. Also if you return in before or after hours there is an $ 11.75 charge because you have to park it at an airport car parking place. They don’t tell you that they will charge or even that you won’t be dropping it off at their location. Also service is what you pay for. They don’t car because they know you are getting a cheap car.

BEWARE OF THE HIDDEN TOLL FEES.
I asked the rental agent when I picked up my car about tolls. I told him we are going to Fort Myers… he said there is one toll but you can pay cash. Well that was wrong, there was no toll booth just SunPass or Licence plate only for a $ 1.75 toll. When I got back to return the car I told an ACE Agent what happened with the tolls he said you have two choices pay $ 5/​day for a SunPass the duration of the trip or be charged $ 50 when the bill comes in. I opted for the $ 5/​day x 3days which came out to $ 19+ with taxes. If I didn’t say anything they would have charged me $ 50.
This is a complete revenue stream for them… they don’t say anything when you’re picking the car up or even when your returning it.
Don’t fall for it… in fact find a true rental car company who more honest. Thank you ACE for this lesson. This will be my first and last experience with you and the other non-​major rental car companies. Never again!
P. S. The interior of the car was filthy. Like nothing I have ever seen from a rental car.

I rented my car for a week. I thought it was overall very good.
Ace has a service that picks you up at the airport. They are about 3 – 4 miles away. when I got to the airport I called them and they came in about 10 minutes.
When I got there the car was ready. There were no hidden costs and the sales guy did not even try to sell me more insurance, which I appreciated. The car had some scratches which were noted in the inspection. The car came with unlimited mileage. It was overall a great experience and I would recommend them and use them again.

Be careful of bait and switch.
I arrived at this location with my
Confirmation email and they denied
It. They said the price was wrong. $ 140 more!
When I refused the car they said they had to
Charge me $ 25 reservation fee!
Really?!
Very long story short. But you get the drift.

The negatives just keep adding up renting a car here.
1. First off… they are not located at the airport. Instead. You call a shuttle to pick you up. That in itself is not so bad, but by the time they arrive, its already been 20 minutes. Add another 15 for stopping at the other terminals picking up others who thought they were renting at the airport.
2. The drive to the rental office took another 15 minutes as its located on a busy street.
So by the time you get in line here at Ace to rent the car, you would have been long on your way renting from one of a number places located there in the terminal for the same rate.
3. For a place advertising as a airport vendor, you would expect they would recognize that there are flights that leave before their opening hours of 8am. After hours drop off… yes, but at a third party location… sporadic transport to the airport… and a $ 11.75 charge the 3^rd Party lot charges Ace that they gladly pass on to the renter.
4, My car was a little beat up. Low miles, but had torn upholstery on the seats and had a lot of stains on the seats.
Low rates? Well… they are okay, but only pennies short of the big names you walked past an hour ago at the airport.
Do not recommend unless your travel plans are concrete and you like to waste time waiting.