Advance Auto Parts

Came to Advance Auto Parts today to potentially purchase a battery for my car. While standing in line they continued to take people in front of me that were purchasing items. I finally got service and asked for a battery check. Rasheed immediately checked my battery then said I needed a new one. We left my hood open and went inside to look up the battery in stock. I purchased available battery and was told to wait for installation. He then rung up, took calls and helped several people prior to installing my battery. My car was sitting outside with the hood up for 15 minutes at this point. I have never had to wait for service at Advance Auto parts after actually purchasing a part ever before.

I stopped by Advance Auto Parts this morning… wow, the young lady working there was terrible at customer service. Very brusque, rude, and a little mean. She reminded me of Daria from that MTV show, except that I quite enjoyed Daria, but her not so much. I won’t be returning.

I always try to go to them when I am having a car issue because they offer diagnostic service for free. Then they are good about either helping me replace or direct me to someone who can at a reasonable price. I value their expertise and honesty. Battery replacement over weekend was quick and easy. Highly recommend.

Fast and convenient. appreciate that the do battery checks and in general are great at directing you on which way to go.

I just spent the last 20 minutes trying to write a review on google to no avail, either I have no idea how to write a google review, or they’ve made the review writing process too damn complicated.
Either way, I cannot express how impressed with the service I just received from this place. You’d never get this level of service from napa. I’m performing an oil change on my 01 explorer, and I mistakingly grab 5w-​30 oil instead of 10w-​30. (Huge difference between the two.)
I had also just put my 3 year old daughter down for her afternoon nap, and I have things to do this afternoon. Although I had not yet drained the oil from the explorer, I would not be able to change the oil today.
So I called them, explained the situation.
I was surprised as hell to find out that they were going to dispatch Kenny to bring me the right oil. 10 minutes later, I had the right oil, Kenny took the mis-​bought oil back with him and all was well.
I’m amazed that they did this for me.
Thank you very much.

Not the cleanest place I’ve ever been to, but have to expect most are walking in after getting half way into changing a starter and are covered with grease, oil and dirt. The staff was okay — friendly enough, but not the most cognizant when it comes to minding the lines at the check-​out counter. It’s not Napa, but they probably have what you need when you need it.