Brandon Ford

Worst car buying experience ever! We were sold a brand new 2014 Ford Escape a year and a half ago. When the car had 100 miles on it the A/​C blower would stick and blow out hot air. The engines drive train was messed up as well, when it would get into third gear the engine would rev. We of course were within manufacture warranty and my husband was sold the 75k extended warranty, and on a side note, the shark salesman didn’t declare that there was a $ 100 deductible with that extended warranty at time of purchase.
Brandon Ford sold us a lemon/​faulty vehicle and they knew it.
We had to keep bringing the car in to be looked at for the same issues, and they could never «pin-​point» or as they said they couldn’t «duplicate» the problem. This continued for a little over a year and a half. When the A/​c blower got stuck again (and in Florida!) we decided that we had had enough and asked the dealership what they could do to help us. The managers were rude and laughed in our faces, they told us its not their problem and that to keep bringing the car in to be looked at. HOW MANY TIMES DID WE HAVE TO BRING THE CAR IN FOR THE SAME ISSUES? We have a life that didn’t include dropping our vehicle off constantly to be serviced and put in a rental shelling money out for rental car insurance.
Also, one of the Managers, Roberto, revealed to us that the engine was changed in the 2015 Ford escape models due to issues in the 2014 Escapes engine. What? So we were stuck with a faulty engined vehicle that they refused to fix?
They claimed at times of service they would «find a small issue» and some «chip» would be replaced, etc. but nothing was ever fixed. The problems still continued. The service department men and managers are liars and cheats. They were just waiting for us to go into our extended warranty that way they could start collecting the $ 100 deductible each time we had to bring the vehicle in, and then they would probably find something wrong. I called Fords customer service left complaints and had a huge paper trail. I even was going to seek legal advice.
We finally decided to trade that lemon at another dealership and eat the negative equity on the loan. In short, know what your buying before purchasing any vehicle, especially a Ford, and I would steer clear of Brandon Ford dealership. Every customer service manager was rude. I will NEVER purchase a Ford vehicle again.

My Mercedes was totaled and have always driven foreign cars because I prefere them!
My daughter and I walked into Brandon to just look at a car my husband found because it had the hatchback I preferred, so I thought why not! After meeting our awesome Salesman, Benny who took us for a test drive, the rest was history! He knew how upset I was to loose my car and understood the need for me to get something I would be happy with. We bought a Ford Focus with all the bells and whistles!

Brandon Fords customer service is second to none. I have always had a positive experience with them and would gladly refer people to their dealership. If you’re in the Tampa Bay area this is where you should be taking your Ford.

So, I’m officially a Ford owner now. I’ve never owned a Ford before. I spent countless hours researching on the Internet, before visiting a dealer. Of all the manufacturers, Ford just seemed to be the right fit for me.
I chose Brandon Ford because it’s close. They have a huge selection, and everyone seems to be friendly & professional there. I found the vehicle I was looking for, and the whole process was pretty painless. I never felt any pressure, and all the people I work with were very helpful. The building inside is nice. There is a playground inside and out, to keep the kiddos busy. Also, there are several TVs with different shows to help pass the time while they come up with numbers.
It’s been a few days now and I am extremely happy with my new vehicle. If I had to do it all over again, I would go back to Brandon Ford.

I’ve written a glowing review previously but due to my last experience there I have to update. I was very disappointed in my latest experience. I took my car in because it had been pulling to the right when I brake at high speeds. They blamed my axel and we’re going to charge me $ 500. Now I know enough to know pulling is typically from alignment or brakes, so that sounded off. Then I was told I had a significant oil leak in my engine that would cost $ 1600 to fix. I decided to get a second opinion and I’m so glad I did. The auto shop I took it to said my axel was fine, had a minor year in the boot but didn’t need to be fixed yet and when it did would be HALF the cost. As for the oil leak there was one but it was minor and not an emergency to fix like they made me believe. I’m saddened to think they saw a young woman and thought they could take advantage. I won’t be taking my car back to the dealership again. I’m taking my business to a place where they’re honest about what’s really going on with my car.

My experience was brief and underwhelming. We came out ready to buy on the spot and were met with no enthusiasm whatsoever. When we arrived they were hosting a Memorial Day BBQ, which was very nice. All of the staff we encountered initially were very friendly and helpful.
There was the usual group of salespersons standing at the entrance, ready to pounce. :) We informed them we had corresponded with a «JR Soto» via email. He was immediately sent for. While we waited… and waited… and waited, we began to regret asking for Soto. When he finally showed up, he was very brusque and unfriendly. He seemed flustered and haggard, like he’d been working hard on something, a sale perhaps? It definitely felt like he was ready for a break and not happy to be dealing with us.
We all walked out to the car we were interested in. After speaking with him for an entire 5 minutes, and asking about negotiating the price, he promptly shut us down and sent us packing. The car was $ 32k I believe, and we were looking to walk out the door closer to $ 30k. Splitting hairs really. You always want a good deal when making a large purchase like this, he could have played ball.
Because of this frustrating and frankly offensive experience, we went across the street to Ferman Chevrolet and spent $ 36k on a brand new Traverse.
Your loss, Brandon Ford. Thank your employee, Soto.

Just getting my 30K checkup today at the service center… sitting in the lobby… thinking why not write a review.
My husband and I have purchased 2 vehicles here. It’s been about 3 yrs since but I remember the entire experience went smooth. Great customer service from my sales rep, Lloyd was his name. Ask for him, he is very no pressure and you don’t get that «used car salesman» feel from him. I know it’s probably a Ford thing but we get calls from him occasionally and birthday cards. It’s the small things… lol. Mike in financing also was a pleasure to deal with.
Service center: We always make an appt. They have a nice lounge area while you are waiting that has vending machines, coffee, water, and popcorn. Free WiFi is a plus. There is also a free shuttle service as well.
All in all. I definitely recommend Brandon Ford.

I came here to get a little more information on a possible future purchase and was greeted by a salesman with no manners and interrupting me when I talked. He did have extensive knowledge on the different packages; however, when I requested to test drive a certain model, he responded by saying my purchase was too far ahead into the future to correlate with a test drive today. I really did not appreciate him trying to blow off the test drive so we just looked in on a few models and left. I probably Won’t be coming back here to make my purchase unless we give it another shot and we greet a much more approachable sales team.

Bought f150 Platinum here. Love it. I don’t feel ripped off. Even know I probably was. Nice people nice cars had some issues they took card of it quickly. Ask fid Otis he’s the man

I decided to drive across the state to visit this dealership after looking online at their new truck inventory and after speaking with sales associate Jim Jackson. My original intention was to purchase a new truck from my local dealer but when they didn’t have the truck I wanted in stock and couldn’t located one that they could bring in I made the decision to look myself. As Jim promised on the phone the vehicle I was interested in was in stock and he had it detailed prior to me arriving at 8:30 am on Saturday morning, even though Jim was upfront with me on the phone and told me his day started at 11:00 AM, he was at the dealership when I arrived. This is large volume dealership but their approach is all about the customer. After looking at the truck I came here for I changed my mind go figure, Jim was very patient and never rushed us he talked to us like we had been friends for years.
After looking at several other trucks and having all my questions answered I decided on one. I must say the negotiation process was easy and there was absolutely no high pressure tactics. Everything about this transaction was transparent we settled on a price and they made a very fare offer on my trade. Jim made this car buying experience a great one I highly recommend if you find yourself at Brandon Ford ask for Jim Jackson by name. While all the paperwork was being completed the truck was taken detailed and fueled up it was very nice to step into my new truck with a full 36 gallon fuel tank. I had a color matched fiber-​glass hard cover and a bed rug on my trade that I wanted to keep Jim took my trade to the body shop and we scheduled the part to be painted to match my new truck since I changed colors? I expect to have everything re-​installed on my new truck in a few weeks.
I couldn’t have hoped for a more pleasant experience although this dealership is about 2 hours from where I live I can’t imagine buying my next vehicle from any other dealership than Brandon Ford.

This was my first time shopping for a new car, which is already super exciting. Jim Jackson was a very helpful salesman. I looked at countless cars and he had a positive and negative view point. Negative was mostly that I’m 22 and accidents happen, bigger is more safe. I was looking at small compact. Needless to say, I am in LOVE with my new Ford Fusion and next time I’m in the market for a new car I will be back to this dealership over the other ford dealers in the area.

I started doing my service in Brandon ford after I was disappointed in Bill Currie’s staff. I was hearing weird metallic noises coming from driver’s side of my vehicle. In Bill Currie they said that there is moisture on my wheel (still got a paper for that) and claimed that problem is gone. It wasn’t. I asked my service advisor Tyler to check this out again and see what is going on with that. They spent some time looking for a problem and it turned out that it is something more complicated. Finally they had an answer for me and found a solution. Other than that Tyler and one of the mechanics drove with me twice to make sure that everything is all right.
I really appreciate Tyler’s help and what Brandon Ford did for me. Other than that I didn’t have to pay anything because my car is still on warranty. I will keep doing all my service work in their location and will recommend Tyler and their service crew to anyone I know.
Thank you guys.

First of all I just want to say I hate vehicle shopping. However, my experience with Brandon Ford was a very good one. Kevin Stone is the one to see in sales. He’s laid back and not your typical car salesman. He made me feel comfortable and didn’t give me the runaround like a lot of other sales people. The sales Manager Zoran was great as well. I love my certified preowned expedition.

GREAT service, friendly attitude and most of all… honest
I have been dealing with John Lafemina at Brandon Ford for all of my Ford Escape needs for a while. They always say that for a 2006 vehicle, it’s in great shape and that is only because of the service department at Brandon Ford. John is always willing to work with me as far as fitting me in for an oil change or anything else that needs looking at. Are there some services they mention (brakes) that I will get done cheaper elsewhere, sure, but for things like oil changes or major engine issues… I will call Brandon Ford again and again! Some dealerships really try to take advantage of you like Brandon Hyundai, but then there are service departments like Brandon Ford that give you hope in an otherwise dishonest industry.
Thanks Brandon Ford and John Lafemina for treating me like a friend rather than a customer.

Purchased a vehicle in December and the entire experience went smoothly until the final negotiations and than it was somewhat stressful. Knowing this and that a good deal was made at that time, I decided to return and purchase another vehicle. My salesperson «Frankie» for both times was excellent; however once again the final negotiations became very stressful when my sales person extended my terms to his manager for final consideration… again the same scenario began to unfold. Quickly we did our homework and went online with our phone and found the same vehicle for less money in another Dealership not far from where we were. When we advised our sales person and he showed the internet site and that the other vehicle was several thousands less his manager only came down one hundred dollars knowing that the vehicle was over priced. We left there and purchased our «New» vehicle at the other dealership. «Buyers beware» of what you purchase; make sure you do your homework and find the best price for yourself before buying. Yes you probably can get a good deal at this dealership if you are willing to be patient and play their game but if you truly want a deal it is best to do your homework before and during your attempt.

I had an excellent experience with a new car purchase thru Brandon Ford. It was my sixth dealership (the other five in Polk County) and they beat the best deal by $ 2000, explaining that they are a «volume dealer» and can afford to sell for less. They have over 2000 cars on their four lots. I received excellent sales service from Tommy Shelly. From arrival to out the door was about five hours, but that included test drives, price tallying, financing and getting the car prepped.
My only complaints might be the lack of comfort while waiting for the finance people – in an icy cold sterile area and then the «sales pitch» of the finance person wanting to goad me into an extended warranty for an additional $ 2500 (but not wanting to give me a copy of the rate structures). He also said that if I applied for credit I’d get an extra $ 1000 off for about $ 40 in interest. THAT turned out to be about $ 400 in interest paying it off immediately upon getting the paperwork. Seemed less than honest.
I have had very successful service experiences here – make an appointment! (don’t drop in) They said two hours but I was done in one. Can’t beat that. They do harass you with at least four emails afterwards with that method tho.

Make sure you check and double check their prices before paying for service here.
I’ve had my car serviced here a few times and I have to say the waiting room is nicely equipped and the service writers are friendly. However, they are usually busy and you’re probably not going to get in same day.
And, even though they do have some «loss leader» coupons occasionally, you’re going to pay top dollar for any repairs.
Case in point, I took my car in for a check engine light and knocking noise when turning the wheels on my 05 Mercury Grand Marquis. After the $ 95 diagnostic fee, they called back to say that my EGR valve was bad and I needed new upper control arms in the front. The EGR replacement was about $ 500 parts and labor and the upper control arms were around $ 500, for a total of roughly $ 1,000.
I checked the prices in
(free site, highly recommended) and they said the average dealer price for the repair should be around $ 700 and a local shop should average $ 475.
Sure enough, I called our usual local shop and they quoted under $ 500 out the door for both repairs.
Yeah, I get the whole «dealer serviced» value, but if anyone could explain the 2x price difference and how I would get $ 500 out of extra value in this repair by using Brandon Ford, I’d love to hear it.
Personally, I think they are comfortable gouging customers in repair charges and I told as much in a followup email to the service manager. He did reply and offered further explanation on the charges I was quoted.
You’ve been warned.
Edited: 9÷27÷12 based on an email from the service manager. I misunderstood over the phone and the cost was close to $ 1,000 for both the EGR valve replacement and the upper control arms replacement.

Called the dealer because I needed to replace an obscure part. I called to make sure they had the part, no wait on hold there. Asked them to hold the part for me until my lunch break and they did.
I went to the dealer and was in and out because they had the part waiting for me, just great service here.