Citi Trends

I left the store so disappointed. I first walked in to some really cute purses and shoes and thought «finally a store in my neighborhood that has cute stuff!» Unfortunately it only went downhill from there. The store was a lot bigger than I expected and I headed to the plus sized section which was disappointing and your typical retail store when the plus size section is cheap and sad compared to the «juniors» or «regular» size options. I did find 3 mediocre dresses that I thought I would try on. I went to the fitting rooms and there was no one around to unlock the door so I went to the customer service counter and stood in front of two employees hoping to get some sort of acknowledgement but they both continued going about their business. Now unless both of them were disabled by lack of peripheral vision I knew that my presence was known. I then said «excuse me» to get their attention and got nothing, not a look, a glance, a word, nada. I said excuse me again and one of them looked up and made eye contact. I asked if I could try the clothes on and she said with a less than enthusiastic response «I’ll be right there.» I headed back down to the fitting rooms and waited watching from a distance. The lady kept looking at her paper and then walked into an office. I waited a few more minutes and walked closer to the desk just in case she forgot about me. A few more minutes later the lady walked back out of the office, and back to her counter and started doing what looked like nothing again. Then she answered questions for another employee & a customer. Again at this point both of them looked at me several times and then went back to what they were doing. I was being completely ignored and treated like I was a nusence rather than a paying customer. I felt as if they had the impression that my dollar didn’t have as much value as their other customers because the other customers that I watched them come in contact with seemed to get their questions answered just fine. Not sure if the fact that I was the only white person in the store had anything to do with it. I don’t know if it was because I’m overweight and wearing sweats had anything to do with it but for someone who has a hard time shopping for clothes as it is I really didn’t appreciate the rude lack of customer service and feeling like I was any less than a valued customer. I walked to the door, which was by the counter paused wondering if they would acknowledge me again, I hung up the clothes on a purse rack and walked out. Your employees seem to lack character, integrity, compassion, or brains. Silly me for expecting anything more out of a hood store in the ghetto.