Courtesy Toyota of Brandon

I’d give these people zero stars if that was possible. I have never dealt with such unethical and untrustworthy crooks disguised as «professionals.» There was a recall with my RAV4, causing it to burn through oil like nobody’s business. When they finally acknowledged the recall and fixed the problem, they said I also needed a new water pump. As this had just been replaced a year ago, we asked them to take another look, and they said ok — everything looks fine (have this in writing). Yet when my car breaks down just a few months later, they said its because of the water pump and thus voids the warranty on the engine, which by the way needs to be replaced for 5k. Right. I will never deal with them again, and will tell everyone I know to stay far away unless they like to feel swindled.

So I’ll average my previous one star with the two and half stars they earned this time around.
I took my vehicle to have it’s 10K service. Here is what I found.
The service writer, when I checked in, was polite and friendly. He told me an hour to do the service. Took my car and I was told that there was a waiting area.
There was indeed a waiting area. A small, dingy place with some seating and the local news blaring at 110dB with no open seats.
Well, who doesn’t like waiting outside on a beautiful, 90 degree Florida morning. I wandered around the complex, totally untroubled by sales staff which was a relief to some extent and weird.
This is easily one of the dirtiest, most in need of updating Toyota dealership I have ever been in and I have visit more than fifty dealerships across the country. The signage to get around the place is bizarre. Buildings aren’t well labeled and the signs are often, inexplicably, behind poles.
The car was finished at about the hour and fifteen mark. I noticed the car was back out of the service bay so I went into the service writer office and the staffer there said he was just about to call me. Yeah.
Overall, my impression of this dealership is pretty negative. Aside from initial experiences where communication is impossible, the dilapidated, just plain filthy condition of the place leads me to believe that some owner, somewhere is merely milking every last dollar they can out of the old place before dumping it on someone else.
In general, I expect more from a Toyota dealership and I think you should too. Avoid.

I want to start out with the fact that I am a long time Toyota owner. I currently own two and have owned toyotas for 20 years. They are a great product. My issue is with this dealership. They have consistently dropped the ball on the simplest of task like returning a phone call. I would think service advisers would be some of the most important members of the dept. Every time I call they ask who my service adviser is. The problem is after 4 – 5 visits to the dealership they still haven’t assigned me an adviser. My tundra now has a safety recall issue that they say could harm us if not fixed and after two weeks of calls from me I can’t seem to get a call back from anyone in the service dept. I have hung on through all of this because Courtesy Toyota is the closest dealership to me. The last straw for me was when I dropped my 2013 Camry hybrid off for a scheduled maintenance oil change @ 10:30am. At 5pm after not receiving any contact from them I called in to find out what was going on. They had lost my car. Literally nobody could tell me where it was. It took until 11pm and yes I mean in the middle of the night I received a call from the service manager that I could come get my car. Needless to say I need a new dealership. I can’t say I’m never going to buy a Toyota again but I will certainly have to find a better dealership before I pulled the trigger again.

Not worth retyping, but below is the information I sent to Courtesy Toyota sharing my experience:
I’d like to share feedback regarding my wife’s visit to the service department at Courtesy Toyota of Brandon today in Tampa. I usually take care of the service of our 2011 Toyota Sienna, however today, she took it as it was due for an oil change. We bought this vehicle brand new from Courtesy Toyota in September of 2010 and it now has just under 70k miles on it. The vehicle has never been in any sort of accident and has always been garage kept. I’m a car guy and our vehicles are cared for.
We had a bad taste in our mouth with this dealership after the initial purchase as I explicitly requested our names be a certain way on the title at the time of purchase, however when the title arrived, the dealership had it wrong. It took an act of congress to have the title corrected, which involved an awful experience of the then GM of the dealership. We have never received an apology for the dealer’s error. I vowed to never set foot in this dealership again and had all of the service work done on this vehicle at another local Toyota dealership, which I sing praises of, although it is further from my home. However, about a year ago, I decided to try Courtesy’s service department again as I’d never really had a bad experience there (with previous Toyota’s years ago). I took the car in for an oil change last time and had no issues and no recommendations were made.
The issue is not so much the recommendations the service advisor, Ghandi Abdallah, made to her, the issue is with how he went about it and treated her. He first came out and told her that her van needed an alignment. I don’t know if it does or it doesn’t, it doesn’t matter. The van has had an alignment within the past year and has new tires on it. Again, it doesn’t matter. The fact is, my wife contacted me and asked me if I wanted to do an alignment. I told her no, I would take care of it, which she then conveyed to Ghandi. His response was «how is he going to ‘take care of it’? Does he have an alignment machine in his backyard?» Professional.
After much waiting, he came back out and recommended a myriad of other things. Air filters, AC power foam, induction service (all well known recommended services dealers pitch to pad the bottom line). He also told her the van was «unsafe to drive» since it needed a front and rear brake job. Again, I’m familiar with cars, so I get that the car probably could use some brake pads. It has almost 70k miles on it and has never had brake work done. However, I drive this vehicle often and there are no signs it needs brakes, but again, this isn’t about the way things were handled. When my wife again politely declined, Ghandi again resorted to alarmism. He pointed out «I see you have a family…» (child seats in the van) and he further went on to share how he was shocked that this mother would dare put her family in danger by driving this horrific, horrific vehicle. Again, probably could use a set of pads and some adjustments, but 0 brake noise, 0 vibration, 0 issues w/​shortened stopping, etc.
After waiting for over 2 hours, having had an appointment, for a simple oil and filter change, my wife had to ask the cashier for a status and she was directed to Ghandi’s desk. He then informed her he was «helping another customer that was ahead of her». Maybe he was, but there was nobody in the office at that time. He then got someone else to ring up her ticket. She was under the impression that the van would be pulled up to the service drive (as has ever been my experience at any service drive I’ve ever been to), but no, she was then given her keys and never told where the van was even parked.
This dealership is the perfect epitome of a sleazy 1970’s-1980’s car dealership. Sleazy, creepy middle-​aged men, trying to hustle products and services that may or may not be needed and taking advantage of women bringing their cars in for service. I shared my sales experience with everyone I talked to after we purchased the vehicle and how awful Courtesy Toyota of Brandon was. I tapered off after a time, but you can bet I’ll now be sharing my family’s most recent experience with this dealership at every possible opportunity– friends, family, co-​workers (my office is less than 2 miles from this dealership), and social media. You can also bet that no vehicle of mine will ever roll onto a Courtesy lot again. Also, the name «Courtesy» is humorous when it comes to this sleazy dealership. Again, it wasn’t necessarily about the recommendations, it was about how it was gone about in a most unprofessional manner.

Like I said before this place is a scam! They will try to trick you into buying a extra 1 year on Toyota care for 700 dollars. That is one oil change … that cost 50 dollars. Also they will try to sell anyone who does not have good credit a used car for the same price as a new car with a 20% interest rate.

I have a scion tc and brought my car here for repairs after someone had backed into my door. First i must say, after repairs were complete my car looks very good! However i has very unpleased to see what was in side of my car… DIRT EVERY WHERE. On my radio, the inside of my door, the handles inside my car, the back window and the panel below it has white dust EVERYWHERE. My matts & seats were covered in dirt as well. You would think the mechanic could at least try to wipe off the dirt, but i guess not. :/

This is my overall experience with Courtesy Toyota and Wesley Chapel Toyota. On Monday December 28^th at Courtesy Toyota I took my car in to get a key blank programmed. I was told the programming would take 30 – 45 minutes with an appointment and $ 50.00 to program. My appointment was at 6pm. 1 hr later my car has not returned from programming. I asked the advisor what was taking so long. He said the programming would take 1 ½ TO 2 HRS minimum to complete. Since I was told ½ hr to 45 minutes before I came, I did not have time to wait any longer because I had a meeting I had to attend. I asked for my car back, and left the service department .
I noticed on TV ads for Wesley Chapel Toyota. The free life time warranty with a new, or newer purchase sparked my curiosity. I will be shopping for a new or used car in 2 years. I figured I would take my car/​key in to get programmed, and see how I am treated. January 24^th I set an appointment up with Wesley Chapel Toyota to get the key programmed. I was told $ 50 and approximately 30 minutes to program. After 45 minutes the service advisor told me the chip in the key is defective, I needed to buy another key for approximately $ 41.00. I told him I was not paying for another key, and I will take it back to the original dealership I bought the key from. He had to see about not charging me anything for the time they spent trying to program the key. I told them I was not going to pay for service that was not done. After approval from someone there was no charge. I found it odd that a Toyota Dealership would not be willing to give me another key since I bought a clearly marked Toyota brand key blank. There should be some sort of a warranty, or Toyota should back up there products.
Annoyed about the situation, I decided to get an appointment same day at 1:30pm back at Courtesy Toyota. I figured I have the rest of the day to blow waiting around so I might as well. After ½hr with no one even saying hello to me, a service advisor decided to ask if I had been helped yet. I told him that I need to try and get my key programmed again. The advisor told me it would take the ½ hr to complete the job. I said that sounds great how much is the price? He said for ½ hr of work the price would be over $ 100.00 I THINK the quote was $ 180.00 I was so mad I forget the exact price. When I asked why on December 28^th it was $ 50.00 he quickly said he could do $ 50.00 plus tax. He said he must have been giving me some sort of a deal at the time. At 3:20 pm I was told by the service advisor that I needed a recommended $ 260.00 total of additional service needed. I did not ask for my car to get looked at for anything else, but I guess they are just looking out for my best interest. Ha!, At 3:50PM I got my car back. To my surprise they charged a $ 5.50 Hazardous waste removal fee??? lol to program a key??? I was so fed up that I don’t even bother with asking. They then have me sign another piece of paper that had $ 70.00 on it. I asked what the $ 70 was for, and they said they fixed the recall on the windows. If they would have asked me before they would have done the work they would have known that I already had Lakeland Toyota service the Window recall on December 30^th. All they had to say to me was I guess I got it done twice… I don’t know if Toyota will care that they are going get double charged, but I am going to let them know of my experiences.
To conclude, Toyota Of Wesley Chapel tried rip me off trying to make me buy another key, Or there technicians did not know how to program the devise. If they did not know how program the devise, I would have had respected the fact if they were up front about it, and not tried to get additional money. Courtesy Toyota tried to get me to pay $ 260.00 of unnecessary repairs, and double charged Toyota for a recall. Also why was I told 2 x’s that it would take ½ hr? I am just asking for service departments to be up front, and maybe even communicate with the customer. Is that so much to ask?

After attempting to purchase a used vehicle at another nearby dealership and having a bad experience, we had a great experience at Courtesy Toyota with Tommy in the online sale department.
We called ahead and Tommy already had the vehicle pulled around for us. Tommy was knowledgeable on the features of the vehicle and worked with us very easily to purchase it at a price we could afford (for exactly what we went in hoping to pay). We drove off with a new (to us) vehicle in less than two hours. While we were working with the finance department, Tommy had the vehicle detailed again inside and out, and filled up the gas tank.
This was by far the most pleasant car buying experience we have ever had. We are still extremely happy with our purchase 3 days later. The vehicle is wonderful, and we still can’t believe we were able to get it at a fair price without feeling cheated.
We highly recommend Tommy at Courtesy Toyota! All in all, a great car buying experience. (It exists!)

Traded in an old and busted 2003 Jetta wagon that limped to the lot. Picked up a nice pre-​owned truck. Weldy was my sales associate who went above and beyond. Negotiations were… negotiations. It’s car buying as usual. The warranty add-​ons at the end only added a few bucks, but were customized for our needs. We ended up with a great vehicle for low miles. Again, ask for Weldy. He’s the bomb. Weldy, Weldy, Weldy.

Run away!!! I just bought a 2015 Toyota Prius V 5 here specifically because they told me the car came with the solar roof (which I had heard about from a friend and really wanted). A quick TrueCar search didn’t find any other dealers with a solar roof Prius V, so I bought theirs.
I got home and read the manual. The car didn’t have the solar roof, just a regular sun roof.
I went back and talked to the manager. He told me the Prius V has never come with a solar roof! He said he couldn’t do anything about it and blew me off with not even a ‘sorry’. The salesperson has been there 16 years, plus there would have been a special button on the fob, so she had to know. When I confronted her, she claimed they were trained that way.
I have left 3 messages for the general manager, telling him I had a problem with a recent purchase, and he hasn’t called back.

I came here about 2 – 3 years ago for an oil change that took over 3 hours. Since then, I’ve been going to Stadium Toyota and have been very pleased. Last week, I decided to try out Courtesy because it was more convenient for the errands we were running that day. I was HOPING their level of service had improved. I was wrong…
I can safely say now that I will NOT be returning here again. Called and scheduled an appointment last week and was told Wesley would be my service advisor. I needed a 60k service done, and was told Wesley would call me prior to my appointment with an estimated price. No call… surprise surprise.
Then, when my car was dropped off, it wasn’t even acknowledged that I had an appointment, as Ramone took over. Ramone is very nice and unfortunately I think his customer service potential is limited by the bad environment he is in. I had to call 4 times before somebody could get Ramone on the phone for me to see what kind of cost I could expect. When Ramone finally came on, he was very nice and knowledgeable, but did recommend over $ 300 worth of services I needed, including the ever popular and useless «brake flush.» I only needed an oil change so that is what I did. And this entire service trip took about 2 hours, if not more. Car was dropped off before 10am but my car was not evaluated until almost 10:45!
Overall, this dealership just doesn’t have their crap together. They are disorganized and clueless. I will not be returning here, and I hope in the future they can turn it around. Stadium Toyota on Dale Mabry has Courtesy beat on all levels of service and customer experience. Clearwater Toyota is awesome as well. I will be going back to Stadium for my next appointment.

I’ve been coming this location for years primarily to receive my oil change. This review will be based on a recent (Mid-​September 2015) oil change I came in for on a week night afterwork.
There was not much of a wait (only a few people ahead of me) at this time. At this location, the mechanics are pretty good at checking to see what else your car may need as far as service. As far as this goes, they let you know while your car is being worked on for whatever service you came in for originally. They give you the opportunity to proceed with what they find in addition to or have it done later.
The staff is very friendly and have good memories of who their regular customers are. I usually avoid weekends since it’s the most popular and a longer wait for your service then. While you wait, they have adequate seating indoors with air-​conditioning and TV to make the experience more comfortable. There is also seating outdoors. They offer countertop machine provided ice and cold water, as well as, a choice of different coffees and tea (via a coffee machine similar to the Keurig coffee machine).
I was out of there in under an hour. Waiting times will vary depending on when you come in and on what day. This also depends on the service that you had done on your vehicle. On average, my experience here is usually pretty good so far. I would recommend this to anyone looking for a minor services (Such as oil changes, etc.) for your car.

I have written a review on this particular location before but I just had to do a follow up and sing my praises again. I visited this location recently and was very impressed with the service I received from Mike one of the Service Associates. I needed two new tires and a wheel alignment. Courtesy Toyota does price match and I told Mike I was quoted a lower price from another Company and I showed him the print out of the price and he matched it. Also, I just found out their Service Dept is opened until 12 midnight M-​F. So I used this service and got there at 10:45p and my car was done by midnight. Amazing and convenient! I am happy I found this out. There was no line of customers I was waited on immediately. And to top it off they were running a promotion and I also received a $ 10 Publix gift card. I was pleased with my new tires and wheel alignment service.

So I called this dealership because I got a recall. I was told that I have to bring the car in to verify I got the recalled issue and it would take 10 minutes to check it. 2.5 hours later they had a lot of excuses and finally my car back. Now I have to bring it back for 6 hour job. Who’s running this outfit???

Update: Don’t be fooled by the General Manager Chris Seminaro’s hollow, insincere comment.
Chris, I did call, and I did leave a voice mail via your direct line. You had your assistant return my call, I explained everything to her. She told me a sales manager would be calling be back (a few days ago), but that never happened either.
Leaving a message on here with never returning my call is the epitome of unprofessional. I can see now why your team finds it acceptable to disrespect customers, being led by a person of your caliber.
Chris, I have given you my number twice, and I haven’t heard from you. Until then.

This is the best place to get your Toyota or any other car serviced. The staff was very friendly. When they fixed my car, they fixed it in a timely manner. I will definitely continue to take my Toyota back to get it fixed again.

I think this dealership uses high pressure sale antics to sell cars.
I almost walked out when my first offer they brought to me was a LEASE. I was furious. Because I am a young women, they tried to convince me that a lease is just like owning a car and I had no idea what I was talking about. I simply said, «I’m not having this argument, I don’t want a lease, end of discussion». I felt like I had to be rude to get that point across.
Looking back I should have walked out then, but after a few rounds of back and forth and quickly downloading «TrueCar», and asking them to match that lowest price, got them down to about 4,000 off the MSRP, plus a fair trade in value.
Then, when I mentioned getting a quote from somewhere else to make me feel better, the crazy sales antics came in, he became angry and pushy, and that just turned me off… so that’s when I brought that quote over to Wesley Chapel Toyota and had a better experience and ended up buying from there.

Worse customer service ever! Too bad i can’t put minus! If you appreciate your time never go there coz they will just waste it…
Big disappointment, shame on toyota!

I bought my 2011 Tacoma 4×4 there new in 2010. I got the best price online in a 100 mile radials. I also have a 1997 Toyota Land cruiser I called to get a quote to have a a new steering gearbox installed on my LC. I was told by the service adviser that I’d have to bring it in so they could but it on the machine to evaluate it.
First off if you know anything about vehicles, a diagnostics will not detect a problem with a non electric mechanical part. In this case this gear box has NO sensors. Instead they wanted to charge me a diagnostic fee to assess the problem where a test drive would suffice and would cost nothing. I finally got and installation price of nearly $ 1000 and I’d have to by their part which was located in Oregon. This part was $ 1200 and they would NOT install a non Toyota part. A comparable part through NAPA they would not install. Which is weird because my cousin who works for NAPA delivers NAPA parts to Courtesy Toyota and it’s sister dealers all the time/​
I am a total and permanent disabled veteran. I live month to month and anyway I can save money helps. This was not the first time that this dealer has attempted to overcharge me, but it was the last. I took my truck to Wesley Chapel Toyota where they allowed me to buy my own part and they installed it.
They even found that parts that were previously installed by Courtesy that I was charged for a a new part were used parts or parts that were mended to work. Wesley Chapel is the place to go.

I love oil changes for 10 $ coupons. This makes my synthetic oil change for my 4runner affordable at 39 $.
Of course it is a dealership, so they want to recommend everything under the sun. At least this is what I always thought. They told me my tires needed to be replaced (knew this) and that I needed a new battery (even though my car worked fine). Me being a skeptic, I went to an auto parts store to have it tested. The Toyota dealership was right. The tech told me that I probably had a month left but «don’t go to far from home». I love doing my own car work when possible so I decided to do my own battery change. I would do my oil change but Toyota made some car maintenance unfriendly to do in the drive way.
They do price matching on tires. So if you need new tires, do some shopping around and bring in the price quote. Save some $$$ because their tire prices and installation is a little high.