Crate & Barrel

In the last year and a half we have spent thousands of dollars at Crate and Barrel furnishing most of our new condo. Last week, I noticed that a burnished leg on a coffee table we purchased there had a defect in the finish. Now it’s been 8 months since we got this particular piece, but all I wanted was for a finish repair person to come out and make it right.
I called customer service at the store and it was clear from the beginning that all they were focused on was washing their hands of it. I sent them photos of the damage along with an email with my information. They called me back about an hour later to tell me that there was nothing they could do for me, and that after 10 days they couldn’t take returns. I never asked for a return; I asked for a repair. When I asked what the warranty was, AND THIS IS THE PART THAT EVERYONE SHOULD KNOW ABOUT CRATE AND BARREL, she told me that there is no warranty on their furniture once the 10 days has passed. When I asked for the phone number of the repair service they use she said she could give it to me, as long as I understood that this in no way means that Crate and Barrel is responsible for any repairs that are made. Even Pier 1 has 5 year warranties on their furniture. For the prices that C&B charges they should at least back up their products. We already returned a set of chairs we bought for out dining area months after we purchased them because the seats started collapsing soon after we purchased them. The chairs we replaced them with were delivered only to find the finish on one of the legs was defective. Starting to see a pattern here? When you take delivery on your purchases I strongly recommend that you check every inch before the delivery people leave; otherwise you might be stuck with damaged furniture at Crate and Barrel prices. Your better off buying quality furniture from a reputable dealer where they back up the products they sell. Shame of Crate and Barrel. We will NEVER shop there again.
Messaged C&B with order#. Haven’t heard anything at all.

I have always been a fan of Crate and Barrel and am happy this store is only a few minutes from my house! I always have a good experience when I shop here and normally find what I am looking for. Parking can be tricky on some nights if Ocean Prime (restaurant next door) is packed and their customer cars overflow but that is more of a rare instance.
I have purchased all sorts of items here… furniture, house décor, gifts, etc and think the quality and construction is very good. I normally see a good amount of items on sale so keep your eyes peeled for those red price markdowns! :)

I am in love with this place. I have never been in before and we happened to be invited to a Bridal registry party. There were only about 8 couples in the whole store before it even opened at 9am and we had the place to ourselves til about 11a.m. The place is so clean and we were there to see how they set up the store for an opening! Lots of work went into it, people steaming and painting walls it was amazing. They are to me like the kitchen version of sharper image. There are so many nice gadgets I never even knew existed as well as normal day basic things like cups, plates, silverware. Mary was such a personable person and made sure she could answer our questions, then we were sent to Abbi to help out with decorating and furniture ideas! She’s got a degree in interior design! Good way to select your workers. It makes the shopping experience so much fun!

I like the store and their furniture. We have been to the store a few times before making a decision on buying the sofas we wanted and have had different experiences while in the store. I think it was mostly because of the store buying busy and the sales reps trying to give attention to everyone that was in there.
I bought a sofa and a chaise in mid-​July and was told they would deliver in about a month and that they would give me an exact date in the next couple weeks.
About two weeks after I got a call scheduling the delivery for Aug 18^th.
A couple days before Aug 18^th I got called to confirm the delivery time. All going great thus far.
On the Aug 18^th in the morning, I got called by the store saying that the chaise would not be delivered and that they don’t yet have a date for the delivery of this piece. Note that they only told me that on the exact day of the delivery they have already confirmed a couple days before.
They delivered the sofa on the 18^th but not the chaise. The delivery service was terrible. They went into my house wearing dirty shoes and didn’t worry about getting some shoe covers or removing it before getting in.
I got called today that they don’t have a clear date on the delivery of the missing chaise, but I should get it in 7 to 10 days. They also mentioned they would compensate me for the issue.
Here are the highlights on unacceptable and unprofessional things they have done thus far and I will update as I have news:
* Not letting me know until the delivery date that part would not be delivered;
* Terrible delivery service;
* Not being able to give me a new date on when the furniture would be delivered;
* Prices (and supposedly quality) are higher than average on this store. I’d hope I really get what I paid for, which doesn’t seem to be the case thus far;
* My card was completed charged at the day of purchase (more than one month ago) and although they are willing to offer some compensation that won’t happen until the final delivery, which is still unknown.
— — - Update on ⁹⁄₄
I was called by the store who offered me to waive the delivery fee and to give me a credit for the inconvenience caused. They gave me a new delivery data for ⁹⁄₈. This is 20 days after the initial promised delivery date. I will post another update once I have it.

This store is huge Crate & Barrel and as a result has pretty much everything in stock, so there is no waiting around for shipments and orders. They have all kinds of patio, other furniture and home decorator items.
This store also offers assistance of «Wedding Registry» experts and store experts in home furnishing and design though best to schedule an appointment in advance for such services.
The quality of the goods seemed to me to be pretty good but they darn well should be for the prices being asked. In fact if I have one sort of sore point with Crate & Barrel in general it is with their prices. I certainly don’t mind paying top dollar, but when I do I expect a top quality and a great design bang for my buck, and though their goods are of very high quality, nothing either super special in quality or of a design I would expect for the price.

I’ve been here a number of times but today I felt compelled to write a review.
We walked into the store this evening at the same time as a mother with two kids (one around 10) 40 minutes before they were closing.
1) They had a lot of holiday decorations up with baskets of sparkly ornaments greeting us when we entered. The 10 y/​o promptly grabbed an ornament and I saw him squeeze it only to hear the thing literally shatter before our eyes. I gasped because it was less than 10 seconds when we entered the store and it was right next to me so it startled me. The staff reacted professionally and remained friendly saying, «No one is hurt right? No worries. I’ll clean that right up.»
Amazing! This is why I would fail in the customer service category because I stared incredulously at the mom who did not admonish her child at all that this wasn’t okay. Kudos to the worker who remained cool, calm and collected.
2) At no point during our visit did the staff act like they were eager to see us leave or rush us in any shape or form. From entering to store to making our purchases, they remained friendly and professional.
I always have fun shopping at this store looking for new additions for the home or gifts for friends and family. Some of the items are on the pricey side but the quality is there. There are definite treasures to be found here.

Crate & Barrel prices aren’t the greatest in the world, but many of them are fair considering the quality of what you get. A pan for making 24 mini-​muffins set us back $ 12.95, but it’s made of steel rather than aluminum. Their dining sets aren’t nearly as cheap as IKEA’s, but the set we picked up on clearance has lasted years with no problems at all.
My advice: Pay attention to what’s on clearance and what’s on sale, and stick with clear glass and plain white dishes. The quality is very good, and you don’t pay extra for a trendy pattern. Let’s face it: this stuff is going to last you a long time. Don’t pay extra for patterns that you’ll regret in ten years.
And be creative. I paid $ 2 each for bud vases that turned out to be perfect as shot glasses. They look like chemistry-​lab flasks. Put a little dry ice in there with your blue curacao, vodka, and cinnamon schnapps, and you’ll blind all your guests with science (and cleverness).

This location is very helpful and friendly. Betty and I have purchased numerous knick-​knacks here along with dinnerware, our sofa and an armchair. They are definitely not cheap, but the quality is decent and their designs are nice. We had a problem with our sofas cushion and they replaced it multiple times until we were satisfied and it wasn’t much of a hassle at all.

Walking into this store always makes me feel like I’m in a magazine, everything looks nice, organized, colorful even if I dont buy anything I always like to take a look to see what new kitchen gadgets I can find and yes most of it is not needed but when you have something you really like you tend to use it more … and perhaps will attempt to cook more often. The furniture here it’s also very nice and yes pricey if you receive their emails you may be able to get some discounts every now and then. Overall love it. The only think that I was disappointed about was that they arrange for furniture delivery but not assembly.

ahh. Crate & Barrel. If only they would just let me move into the store with my cat.
I was so excited when I heard they were building one in Tampa. Prior to that, the closest one was Orlando, and was always an ordeal to go to. The Tampa store is a very cool, modern looking, free-​standing, two-​story building with plenty of parking.
Inside the store, the bottom level consists of housewares ranging from sheets, rugs, and tablecloths, to dishware and kitchen gadgets, to wall hangings, to knickknacks for every room. They also have an excellent selection of gifts in every price range. Sales people are usually everywhere, but once they greet you, they leave you alone unless you ask for help. Upstairs they have their furniture — mostly for furnishing a house: bedroom sets, desks, couches, lamps, etc.
My boyfriend bought his television console there, and I bought a lamp, and both purchases have lasted well and received numerous compliments. When you buy something at Crate & Barrel, you may spend a bit money more than you intended, but know that you are purchasing a quality item that will last indefinitely (or at least, until you tire of it).

I love the look and feel. Never seem to have anything I want. which is good. cause i save money that way. If I want to buy something, I go to Ikea!

Furniture, home goods, kitchen gadgets. It’s a beautiful wonderland. I really appreciate that the staff at Crate & Barrel is always so helpful. They are also amazing to work with if you happen to have any problems with your items. I must commend them for working with me through getting the perfect table delivered to my house; it took a few tries/​deliveries, but I can’t imagine my home without our huge reclaimed wood table!

First I want to preface this review by saying that I have been a huge fan of Crate and Barrel for quite some time, but my recent experience has completely tainted my feelings about the service and value they place on their customers.
A couple weeks ago, my wife and I were searching for a large living room rug, checking out Restoration Hardware, Pottery Barn and Crate and Barrel. With company coming in town, our goal was to find something in-​stock so we could put the finishing touches on the room. After an extensive on-​line search, we found a small handful of rugs, but based on availability… purchased one from C&B. The website showed one in-​stock at the International Plaza store, so we bought it ($ 700+). After receiving confirmation of the purchase, and arriving to pick it up… I waited 45 minutes only for the manager to come out and tell me that they didn’t really have one in store (other than the sample). After about 10 minutes of pretentious and condescending advice about why I shouldn’t trust their website and that I could pay extra to get the rug expedited. I left ready to cancel the purchase (I promise i am being generous to not get into the details). My wife called back and the manager knew exactly who I was and told her that she handled my interaction horribly and regretted how she treated me.
To make it up for us, she offered for us to take the showroom sample home to make sure it worked, discount the rug by 10% (which was very generous) and also expedited our order. Happy, my wife talked me into waiting it out. By the end of the next week, we received an e-​mail notifying us that our rug had arrived at the store. My wife headed to pick it up… and it wasn’t there. They told her they didn’t know what happened, but that the manager (we had dealt with before) would follow up with us the next day. Well… that never happened. So here we are 2 weeks after ordering the rug, ignored, whatever. I think they need to either get rid of the manager (and stock manager that confronted me the first time), get their act together or got to work at K-​Mart where people don’t mind being ignored because they only spent $ 29 on the rug. But if they want to compete in this market, they should get their act together and solve problems (not bury their heads in the sand). Look, at the end of the day, it’s just a rug. But how frigging complex is it o sell a rug? We had also chosen the purchase a large leather swivel chair (roughly $ 2000), but have since moved on to Restoration Hardware.

Schwing! Crate & Barrel… ahhh! I love this store and I’m so happy that we registered here for our wedding. Everything is designed so well and the store itself is laid out so well and it’s so open and pretty and, perfect.
And there, folks, is the most distracted review ever. I just keep thinking of everything I want from this place. Do you think anyone will notice if I just hide out every night and make this my home?

We registered for wedding gifts at Crate & Barrel and I absolutely love every gift I got from this store!
They sell everything you could need for your home: dishes, pots and pans, kitchen electronics, bedding, towels, curtains, rugs, home décor, and furniture. Everything here is so modern and stylish, but the prices can be a little extreme so I knocked off a star. Most of the furniture is outside of my price range, but we did purchase a gorgeous bar for our apartment. The bar is so functional and we receive so many compliments on how amazing it looks.
The store’s customer service and return policy is amazing. Our Vinturi Red Wine Aerator was leaking wine from the stand so we brought it back to the store. Even though the item had been purchased more than 30 days previously the store agreed to exchange the item for a new one.

Gosh I like Crate & Barrel. Simple well designed housewares, great home do-​dads and a staff that will tear the place apart to find you what you want.
These people are not gonna miss a sale if they can help it, no sir.
I recently popped in looking for some custard ramekins, and while they did not have exactly what I was hoping for (I like round bottoms in the cups — square seems to be the current prevailing design) They DID find me 2 options that were a lot closer than anywhere else — and did it with the help of their snappy computer look up system (which I’m assuming is their web interface) but still, they did it for me — I like that.
Service, great products, wide selection.
Plus this store is HUGE and has an enormous furniture selection.
Pssst: next door they have a great bar — you can shop and then retire for a well crafted cocktail after…

Soon-​to-​be Hubby and I went to register for our wedding gifts here. We went to one of their wedding parties where they offered food and basically the whole store to just us and a few other couples. It was a lot fun! We registered for everything that we wanted and THEN some so it was a fun experience. Two floors, the second is for the furniture and the spread is very nice to look around in. We spent most of our time downstairs tagging everything we wanted. The people who worked there were very helpful if we had any questions and were very friendly. I would recommend going bc it is fun and the building itself is architecturally cool.

This is a two-​floor Crate & Barrel with an extensive furniture selection and some floor clearance bargains. Furniture is upstairs, along with an outdoor patio balcony. I personally like the Orlando store better for layout and variety. This is a free standing building on the International Mall property. (You’ll miss it if you use the Lois/​BoyScout Rd entrance.) Lots of beautiful and unique stuff. Trendy. Didn’t see much floor help.