Crosstown Walk

If I could give this sorry excuse of an apartment complex less than one star I would. This has to be the most unorganized business ever. I called and made an appointment 3 hours in advance. After calling 5 times to try to get some one to finally answer the phone, a woman named Katherine answered the phone and scheduled me to come in at 5PM. When I arrived at 5 on the dot, the doors were locked and the same lady Katherine informed me that they weren’t showing any apartments anymore. She asked me who I spoke to on the phone, when it was her, and completely brushed me off when I said I called earlier, blaming it on her manager. I asked about the 3 bedrooms like I did on the phone, she claimed this time they were unavailable, but gave us the information for it anyway. Biggest waste of time and space ever.

I’ve been here for two months and I really like everything about my apartment and all of the amenities that come with it. I love how convenient it is to shopping and all of the major roadways. I’ve read the reviews about rude office staff. I did see how rude the manager is first hand when the UPS man came to deliver a package during the hour that the building is closed and locked for lunch. I was right behind him and she told him to to come back after lunch, then looked at me and asked what I wanted. I needed directions on how to work my thermostat, since it came without directions. She did take time out to show me, so all was not lost. However I have seen on a couple of occasions while I was at the pool, future tenants waiting because the office was closed for lunch. With two or three people working the office should never be closed. Stagger lunches so someone is available during business hours.
My number one complaint is the security of the property. When I filled out the app for the rental, I inquired about the «gated» community. I was assured that it was safe and that no one would be able to get in without a key fab. This was very important to me as I am going through a divorce and I have a hostile soon to be ex husband. On a few occasions I’ve come home and the gates are wide open. Tonight I came through the main entrance and a man was waiting in the rental office parking lot and drove right up to the back of my car and drove in behind me before the gate could close. The very first week I lived here I saw the police here, apparently 5 cars had been broken into. So, did someone get in because of the unreliable gates, or, do we have tenants that break into cars? I really want or love this place but the more reviews that I read the less I want to be here.

They still haven’t paid me the $ 250 they owe me for referring a new tenant. It’s now been over 4 months and I’ve asked 5 times. I doubt if they would like it if they had to wait 4 months for their rent! Not cool.

Nice apartments, new appliances, pet friendly.

This staff needs a lot of refining. First the leasing agent was more interested in where her and a member of the maintenance crew were going out partying that night than guests in the office. Then another guest made an appointment for 10:00 am and was approached by the office manager to let the guests know the agent was unaware of their appointment when the guest asked to speak with the manager by name she arrogantly replied that that was her and announced her position as if that made everything alright. The guest then embarrassed her to remind her it was her that set the appointment. This all after having a 10 am appointment myself waiting to have the door unlocked at 10:05 with a member of the maintenance crew acting as if they were security at a night club asking the office manger if it was ok to let us in announcing they were having a staff meeting. All this took place while the most important talk in the office was whether they wanted their coffee nice or not. I was all set and approved with all my required documents as set forth by there agent which both verbally and via text implied all was approved and ready to go. Then after being dissatisfied the agent shifted me to another employee then escorted me to the arrogant property manger to review something was clear she was very confused and not at all educated about and accused me of being convicted of a violent crime which is in fact not accurate at all. Amateurs trying to preform in a cutthroat bedroom community will not last long. Just like when a new cell phone comes out wait a few months to try them.