Diane’s Day Spa

I’ve gotten a few massages from Dianne and I always have a great experience with her. When I call to get an appointment, I always get a prompt response and I can always book within a week or two. She always makes me feel comfortable. I have chronic muscle spasms/​neck pain and am always full of knots. She gets all of my knots out and relieves trigger points. She is very knowledgeable of her career and beyond. She has given me better advice than my doctors. I also think she is a wonderful person!

I’ve been getting massages by Diane for four years and have never been disappointed. She is very knowledgeable and I feel refreshed and rejuvenated after each session. She pays very close attention to detail and is a true pain reliever. I highly recommend her!

4 stars for the massage. Diane is great at what she does and manages to give a relaxing massage to an individual that usually prefers deep tissue. I don’t often like wimpy relaxing massages; I have tense muscles and need someone to work the knots out. While Diane doesn’t necessarily work the knots out, she’s able to get me to enjoy a massage and relax without me thinking, «hey, get that knot out!».
3 stars for the facial. Yes, my face did achieve the brightness/​radiance that I desired, but the entire process was so odd — and cold! The table isn’t heated, and I was left alone for at least 10 mins while my mask was on. When she came back to give a little neck and shoulder massage, she applied cold lotion with cold hands! And there I was, already a bit chilled from lying on the table. The creams and gels that she applied on my face were also cold, so the initial application was always a bit of a shock to my system. I greatly preferred my facial at Amy’s Day Spa. Much more relaxing environment, and warmer too!
Really, my main complaint about this place is the amount of unnecessary stress that you have to go through in order to book an appointment/​get into the spa. They only book via telephone, but they never pick up the phone. You must leave a voicemail, and you will get a return call within 1 – 2 days. The scheduling part is a headache — they book up fast because of all the groupons/​livingsocials that they consistently post. Good luck getting a weekday evening/​weekend appointment within 2 months — when I called in January, the first available massage appointment was mid-​March! Facials are a little easier to come by, booking about one month out. I assume weekday daytime appointments are easier to get… so for those with more flexible schedules, this place might not be so bad for you.
As for getting into the spa — the place is located right on Platt Ave, and while it is by no means sketchy, the little shopping plaza that it is in is a little run down (the interior of the spa is a complete contrast, however, nicely decorated). They lock the door at all times. I don’t know if it’s for their own safety or if they don’t want people just wandering in, but basically if you have an appointment, and you arrive early or even right on time, there is no one there to greet you, and you look like a fool while knocking on the door, peering into the shop, trying to figure out if there’s even anyone there. Meanwhile, if you try calling the number on the door, of course nobody picks up!
I get it, they’re a small business that only has essentially the masseuse and the aesthetician running the place. But it makes it stressful and such a hassle for clients when trying to get in touch with them, or even just trying to get in the door to go to an appointment!
Overall, if you buy a groupon or livingsocial, it’s worth it… who can beat the $ 35 one hour massage? But just be warned: you’ll be booking for a massage at least 2 months out, and they are impossible to reach. Good luck.