Dunkin’ Donuts

As others have said, excited for location, long time DD lover…However, service here is beyond terrible almost any time of the day. On multiple occasions I’ve waited in a long drive through line to have an order messed up. Most recently, chose to go in and avoid the 7 car drive in line, only to have to wait 17 minutes for an iced coffee, black. There was one guy serving a backed up counter, and making their orders, and two servicing the drive thru.
Why do I keep going back? Location, but this last visit will definitely be my last one. I’ll drive to the one at Gandy/​Manhattan and try my luck in the future.

Very DISAPPOINTED in my visit tonight. I come to this particular location everyday to get my Medium Ice Coffee with Caramel. Tonight I decided to switch it up and I order or at least I tried to order a Ham and Chesse Croissant meal since I didn’t see it on the menu. The Cashier I think is new because I haven’t seen her before but she was very rude and had an attitude. I was trying to order and I was asking questions she kept interrupting me at least 4 times. I felt like I was bothering her by my questions. Finally, I gave up my husband had to finish up the order because she kept cutting me off. On top of that last week I came in they charge my credit card 3 times when I was only there once that day. I hope you all tightening up with Customer Service and also charge Customer’s the right amount.

This Dunkin’ Donut location needs help. It’s a busy place, but only one person handles the donut register, and the wait is enough to consider heading elsewhere. But when you finally receive your order, check out the quality, and notice the need for a good hose-​down inside and out, you may be like me and take this location off your list.

Extremely disappointed in today’s visit here! The drive thru is supposed to be the faster alternative to parking and walking in. The lady in front of me had asked for a bacon, egg, and cheese on a scooped out bagel. The girl on the receiving end rudely asked, «what?!» and the customer proceeded to tell her what she wanted. After explaining what a scooped out bagel is probably 3 more times, someone else started responding to the customer. Instead of asking her to come around to the window so they could face to face converse and maybe the customer could even draw a scooped out bagel to help reduce this confusion, they continued this for about 6 more minutes. Now it’s my turn to order, I ordered two iced coffees and a water cup. The guy was nice and helpful. Awesome. I get to the window and received my drinks (they even remembered the water– yay! I check my receipt and it says two munchkins. So I asked why it did and the girl immediately says we have to charge for water… well that’s weird because I thought water was free everyone? Either way, you should explain this to me upon ordering instead of surprising me with this. When they first opened many of my receipts had random donuts and munchkins added to them. this Dunkin’ Donuts is very inconsistent in my opinion. If you’re going to charge me for water, you better charge me every time, otherwise I think it’s suspicious. But maybe, that’s just me. I live close by and generally enjoy DD, but I’ve never had so many issues at any other location before.

Who doesn’t love DD??? When this location opened, I was so excited! Well, apparently there are and were many people who share my feelings. Almost every time I go, they are slammed. Good for business but unfortunate for customers.
Last Sunday, we arrived around 9 and stood in line for a little bit. I’m not sure why seeing that they have so many employees.
My visit before my last, they had run out of several of the munchkins. I just had them fill my 25 count with whatever they still had left. There was not an apology or we will have a new batch in _​_​_​_​.
On several other occasions, they have run out of onion bagels.
As far as the parking lot goes… it can get a little tricky when trying to position yourself for the drive-​thru. I’m sure if you have been to this location, you know what I am talking about.
Yes, I will return because of the location.

Alright, it’s a Dunkin’ Donuts, but who doesn’t love a donut?
I like the bavarian crème best. I have to say that I’m not happy with the amount of crème in the donut, it’s like a tiny dab that I have to take 2 bites from each direction to get to it. And it’s the star of the donut!
The coffee is good. Dunkin’ coffee has always been really good. That’s why they sell it in the store too! It’s that good!
But, it’s a Dunkin’ Donuts, it’s definitely consistent with any other Dunkin’ Donuts. But, it’s convenient and it’s not $ 5 for a cup of coffee!

This such a bad Dunkin’ Donuts I was really excited for it to open because it’s closer to my house and the Gandy location but every time I go here. They are always out of stock of stuff they argue with customers about coupons and their staff are rude going to the Gandy location is totally a better choice

Open ²⁴⁄₇! I’ve always had good customer service at this location — they get the order right and are usually very friendly. They could always improve on timeliness.

Who knew a Dunkin Donuts could be so bad? This was my first visit and last…
Pull up to the drive through– ask for a Croissant-​Donut their response is «don’t have those.» I then order a small vanilla latte with no foam. Again the short and not so sweet voice says «hot or cold». Um, come again? No foam = hot. I order a sandwich and her response is my total. I’m not done ordering. I add a donut and again, her response is my total.
I pull up to the window. Hand the gentleman my card, he hands it back with drink and donut. Says the sandwich will be right up. I ask to purchase a gift card and the man was completely inconvenienced by it, huffed and puffed and says «um. Yeah. Sure. I guess. Hold on.» I wanted the gift card to reload, earn points on my next visits. But after that, I decided not to.
Take a sip of my Vanilla Latte, it’s straight coffee. The bagel sandwich I ordered needed a chainsaw to get through it.
Don’t go here. Just don’t.

This location has the new branding and a cute area for lounging. I think that they are still trying to work out kinks, but all I ordered was a bagel and coffee. The bagel came out first, perfectly cream cheesed to my taste. The coffee was fine as well. The restaurant was clean and it wasn’t too loud. We mostly hang out for the wifi, which is reliable.

Well, there’s nothing really special about this Dunkin Donuts. It’s pretty much just like every other DD I’ve been to.
That being said, I do like DD’s coffee and the service here is really friendly — probably friendlier than the other locations I’ve frequented. There’s another location just down the road on Gandy but their employees aren’t as warm so I generally just go here instead.
There is sadly no free wifi here which is a total bummer, but if you’re looking for a quick cup of joe served with a smile, this Dunkin Donuts isn’t a bad bet.

This is a Dunkin’ Donuts. It’s pretty much the same as all of them. It’s a brand new building, and I hope it survives in this location, because nothing else has. I’ve gotten good service here, whether I went through the drive-​thru or inside. I think the only negative issue I’ve had was when they didn’t hear my order correctly in the drive-​thru, but that was sorted out before I got my order. One time, they ran out of Munchkins before I got there (oh, the horror!), but I can let that slide. Once. I do have to say, however, that while I do like my coffee hot, I cannot understand how any human could put their coffee into their mouth at the temperature that it is served and expect to taste anything for a week. It is almost boiling in the styrofoam cup. Speaking of the coffee cup, it insulates the near boiling coffee so well that it takes nearly an hour to cool to a drinkable temperature. The staff is accommodating to my requests to put a couple ice cubes in the coffee before giving it to me. All in all, small complaints compared to the delicious gooey sweetness that is served consistently at Dunkin’ Donuts.

So glad they finally opened this spot!

Since opening about 6 months ago, this location has improved greatly. The first few visits were disappointing, as I received the wrong order on several occasions. Since it is conveniently located on my way to work, I didn’t want to give up on them. Service has greatly improved and I look forward to my morning coffee for my commute. Drive-​thru is hectic at times but much faster than before.

This is the slowest and rudest location I’ve ever been to. Not even worth stopping at. I would rather go the extra mile to the Gandy location instead.

I have stopped by this new location several times, and always had great experiences and great donuts. A few times were drive thru and a few were walk in. It’s always been a pleasant experience. The first few weeks that they opened you could tell the employees were still getting used to things. But honestly that was expected. And they were always very pleasant and helpful.
In terms of the food, we always get donuts. I have never had an improperly frosted donut, lol, so not sure what happened with that one lady. I often buy a nice variety, they are always intact and delicious in my experiences!
I would definitely recommend this location. Clean, modern, and pleasant workers.

They got 1 star because you can’t do NO stars. I just stopped in this one to get some donuts and again they were out if everything, had only Oreo donuts left. All I got was excuses. This is probably the worst DD I have been to. This the third time I have been here with the same issue. I give every place 3 tries, but not anymore.

I prefer the location on Gandy. When I drove through this new location, the girl had a really difficult time taking my order and I had to repeat myself several times. I also told her I had a coupon for a free large hot coffee. When I got to the window to pay, I had been frustrated with how it went taking my order. I forgot to give her the coupon right away and went ahead and paid. After receiving my receipt, I looked it over and asked if the coffee was free, since I had the coupon. The girl said I needed to give it to her before I paid. She didn’t offer any type of solution to me either, though I had mentioned my coupon while ordering.
At least my food order was correct. The coffee wasn’t good though, for the second time that I have driven through that specific store. I won’t be returning to this location again. Hopefully you get better service!