Edible Arrangements

If you can order from a differrnt location you should try it. There customer service needs to improve. The people working at this location have an attitude of not needing your business.
I called today about an order I had placed over three days ago. I wanted to know if they could give me a time frame of what time it would be delivered, and the employee by the name of Tammy answered me and was very rude, careless, and unprofessional. Her response was going directly to refunding my money instead of finding out what she could do first. I never asked for a refund, and if she did want to offer that as a solution she didn’t have to be so rude and impatient about it. How she said it told me that the store there had all the business it needed that it didn’t matter if they had mine or not. Eventually that type of bad attitude will hurt the business in the long run if it hasn’t already done so and with it the reputation of Edible Arrangements.
If people don’t have patience and the correct attitude to answer phone maybe they shouldn’t be hired. I asked to speak to the manager after and only because he took the time to hear me out and appologize for her behalf I am giving them 2 stars instead of 1. Looking at the reviews they have on here I can see I’m not the only customer being treated with such bad service. Again if you can avoid ordering here do so.

Horrible customer service !! Called store to place an order. Victor (I believe that was his name) answered the phone. I told him I was having trouble with online order. There was a code for free shipping on ANY order. Apparently except my $ 117 order. Instead of trying to help his attitude was too bad. I guess they don’t need the business !!

I contacted Edible Arrangements Landmark Plaza Store in Tampa Florida for the first time today to order an arrangement for an friend. I chatted with an Edible Arrangement employee before I placed my order to be sure it would be delivered today. After my credit card was charged, I received a call from the Landmark Plaza Store informing me the order could not go out due to an absent employee, a broken truck and the one driver working was not heading in the direction of my delivery. She checked another store who covers the zip code of my order and it was the same exact story. It was not certain if the order could go out the next day or the day after that, either. I asked for a refund and an email to confirm that I would receive a refund for services not rendered. I could not get the email I requested because the young lady alleged she did not know how to make the refund and the Manager is out for 2 days for religious reasons. Their Customer Service said it would be 5 – 7 days before I would be refunded. If the delivery could not be made today, I would not have placed the order in the first place. That the person making the assurance to me,“did not know that both stores who cover the zip code could not fulfill the assurance he made,” to me before I placed the order is a poor excuse and a bad business practice. I pray I get my refund and it will be my first and last time using this business. It is a great concept if the business was above board and reliable. I am disappointed and angry.

My son, who is in the Air Force is a regular customer of Edible Arrangements. He placed an order with this location and asked my daughter to pick it up for him. So on Saturday my daughter went to the Store on Dale Mabry, only to find she had gone to the wrong store. She didn’t think that she would have time to drive to the other location so she asked the store to make her an order of chocolate covered strawberries and she paid for them.
Now she called the other EA and was told that she could not cancel, only my son could, so she said she would try and reach him. He was on base that day and could not be reached and my daughter did not want my son to be out the money, so she drove up to this location to pick up the order. Upon arriving she said she was picking up an order and gave the name, the gentleman was very rude and said You said you wanted to cancel so I gave your order away, to which my daughter replied, oh okay so you refunded my brothers credit card, to which he responded NO! So my daughter said okay I will wait for another order. The man said he would see what he could do and asked a female employee if she could put together a dozen chocolate covered strawberries, she said yes. He went in back for a while, then came out with the order, including a balloon.
Things would have been fine, even though my daughter explained that my son was in the military and the guy could have cared less and was going to keep his money, but then I opened the box. OMG, 6 of the strawberries were tiny little things that should be used for accents not for a DOZEN strawberries. What a rip off! This guy just ruined EA for my family, and we won’t order from them again. Shari’s Berries here we come!

This is a specific compliment to Victor, who runs the show at this location.
When I placed an order for pick-​up via the online website, the company inaccurately had me going to this location instead of the one I requested.
Despite multiple efforts and having my order number, I had no success getting immediate assistance via the toll-​free number that is supposed to handle these things. However, Victor personally took care of this by getting my order transferred to the appropriate store.
Time was of the essence in this situation. While Edible Arrangements nationally did not impress me at all, Victor at this store came through for me and picked up the ball where they dropped it.

I am not happy… the online ordering site indicated to me that a delivery today was possible so I pay for the arrangement for my ailing mother and I get a call (after I have already PAID) saying they cannot deliver for 2 more days. Had I known this ahead of time, I would have just ordered flowers. Feeling angry about this. Hopefully the arrangement my mother receives IN TWO DAYS will be stellar so I can delete this bad review. NOTE: don’t let the computer say you can deliver when you can’t deliver. IT SUCKS!!!

Let’s start by pointing out the good things.
The basket of fruit really is lovely. I have no idea how the fruit is so perfect and colorful. Is it entirely natural? Don’t know, but it’s pretty and extremely sweet tasting. This is the reason for the second star.
Now for the bad.
The delivery person rang the bell at my home when I was away. The only person home was my mother, who is, at the moment, handicapped. It took her a while to answer the door being as a compound fracture prevents her from putting her right foot on the ground, and she gets around on a walker by… and this is an important part of my review… hopping on one foot .
The delivery person was in the process of leaving the arrangement at a neighbor’s house when my mom finally got to the door. Delivery person brought the arrangement over. Mom asked her to bring it in, but due to insurance reasons, delivery person is not allowed inside the house.
Okay, fine.
Mom asked her to put it on the bureau in the foyer, which was doable even if the person stood outside the door and just leaned over the threshold. Delivery person would not do that, telling her it had to be refrigerated immediately. Mom asked again if she would bring it in so that she could put in in the fridge. Delivery person suggested that Mom drag the fruit arrangement across the house into the kitchen.
Seriously? Drag the fruit across the floor?
I get the insurance issues. I understand that delivery person cannot come inside, but perhaps a common sense approach might be to come back later when someone is home. Or perhaps leave a card so that I could go pick it up when I returned.
A touch of compassion and humanity would have gone a long way in this situation.

I’ve ordered from this location several times, and have always been satisfied. I once ordered a bouquet of chocolate covered strawberries that looked like a dozen roses for my wife. It was beautiful! And a much, much, much, much better value than Godiva. These chocolate covered fruits are not cheap, but if you look hard enough you will find some valuable coupons. Some of their arrangements look so much like flower arrangements, its scary. When you realize its fruit, it is actually quite impressive. These guys are artists.