Enterprise Rent-A-Car

I recently rented a vehicle, online, and picked it up at the Tampa Airport. This was my first experience doing this. It couldn’t have been easier or more efficient. Vehicle was great and was thrilled to know I could rent a toddler car seat rather than having to lug one from home and through the airports. I highly recommend Enterprise and WILL use them again!

Recently rented from TPA, pleasantly surprised to get an upgrade. I asked the woman if I was being charged more and she said it was a difference of like $ 2. When I got to my destination I looked at the original confirmation and there was more than a $ 2 difference. They did charge me for that full size car. I called up the office and she handled it right away for me.

I always rent from enterprise. I am always greeted with a smile. The person showing the car to me always gives me there card just incase i need anything or have questions. I never have to wait long when either picking up or dropping off the car. They are always accommodating to find me a car if i have a special request. I never have a bad experience when i go to enterprise.

I was thoroughly impressed with the service I received at Enterprise Rent-A-Car’s Tampa International Airport location. The return of the one-​way vehicle I rented couldn’t have been easier or more smooth. I literally drove up the vehicle to the return area, the service attendant did a quick visual check around the body of the vehicle, and was furnished with a receipt in under a minute flat. I was also furnished with directions to the terminal (unsolicited, I might add).
I highly recommend Enterprise Rent-​A-​Car when you’re in the need for a rental vehicle. With great and prompt service, reasonable prices, and lots of locations to choose from its a no-​brained. Thanks, Enterprise!

Service was not bad wish they had more selection but I did come on a Friday maybe all the cars I wanted were already rented out. So left with few options I wanted a modern luxury car or truck.

Easy pick up, appreciated upgrade. Excellent to deal with. Really appreciate renting from Enterprise.

Not much to add except that this time I scraped the bumper on the rental! Ouch! First scratch on a car in 28 years. I started a claim with American Express and had all of my documentation ready when I turned in the car. I was led to an office with a nice young lady who took all of the information and sent me on my way. She promised their claims department would take care of everything. Pretty painless.

Car was fine, price was as booked. No surprises. Returning the car was easy and fast.
But an extraordinarily long wait to get the car puts this at a 3-​star experience. They were simply understaffed. It appeared to me that the one person working out front was going as fast as one could expect. But with only one person working, the line backed up. After 15 minutes, a second person came out and the line began to drain. We actually made it through the security screening process at Logan faster!

Service was great, but the car we’d rented based on the fact that the website said it accommodated 5 people and 5 bags was not as advertised… had to upgrade for another $ 70, very disappointing.

Booked way in advance and provided flight information. Arrived on time and told that my car was not ready and would not be available for 45 mins. I was offered free upgrade but told it would be a Jeep which I had no interest in driving in four major Florida cities. Then told I could take a smaller car for 10% discount. I opted for the smaller car that rep pointed to. I accepted deal but when ushered to garage that car was also not available and had to take an economy car that was somewhat larger than a skateboard. Upon returning car I was not given the 10% discount promised. When asked, I was told «oh that will be corrected and credit given.» Thus far, it has not. Not happy with this service.

Great customer service! André was very professional ! I use them almost every other week and they do a great job.

Rented 2 cars for a week a piece. The Chrysler 200 stunk from cigarette smoke and drove pretty awful as it was probably in an accident. The following time was a Jeep Patriot which obviously was not cleaned out as it had a box of tampons in the middle console. The manager called and blamed it on a third party cleaning service. I don’t care! It’s enterprises responsibility

Enterprise is a solid organization, up and down. The Tampa branch included. I travel extensively for work and pleasure and have tried most of the competition. Enterprise customer service and vehicle quality are always top notch and will always remain my preferred choice.

The check in at the Tampa Airport was a cinch and very convenient. They got rid of the shuttle buses from yrs ago. The staff was pleasant, although «Roberto» didn’t seem to wanna speak Spanish with me! Odd. However the other lady was very pleasant and helpful. Got an SUV Jeep… thought we got a great deal till I drove it. It defaulted to manual transmission and had a squeaky noise in the back. Other than that it was good on gas! next time I will try a different model… I will keep renting from this Co. !!!

Checkout was relatively smooth. Tried the self heck kiosk with no luck. Two others experienced the same. Car was excellent as expected! Spouses drive free is always a plus.

Customer service is phenomenal. I know it’s usually unheard of when it comes to car rental companies. This was actually my first time ever renting with Enterprise and now I feel like I’ve been depriving myself all along. I’ve dealt with their competitors like Hertz for too long. I had no idea that car rental companies are capable of good customer service and easy rental pick up. I’ve been wasting my time waiting in the lines of it’s competitors and getting screwed with rental fees. Enterprise does it right.
Picking up the car is a super efficient and quick process. They do a quick walk around the vehicle with you and offer assistance in showing you the switches in the vehicle before sending you on your way. The staff is friendly, informative and knowledgable.
Also love that they don’t charge a huge deposit when you rent their vehicles and the vehicle size that you’re promised is actually the vehicle you’ll get. Hertz on the other hand will stick you in the crappiest car possible and charge a lovely $ 200 deposit for renting the car.
First time using Enterprise and definitely not my last.

I always use Enterprise and always have been happy with their service.
Until this time when I was served by a younger guy who clearly had the goal of making me ad things to the rental to make it more expensive.
He Tricked me into accepting to not refill the thank before returning the car, saying that it would be only $ 2.00 a gallon.
What he did not tell me was that they would charge me full thank even when I returned the car half tank full.
NOT COOL. Be careful with this trick, I got the car for 2 days and paid equivalent to 3.5 days.

I have rented from enterprise multiple times and surprisingly it gets better every time.
One of my biggest beefs with Enterprise rental car is how nit picky they are about scratches and dings. I once rented a car in New Jersey and mentioned a scratch to which the guy stated that as long as it was under an inch, I didn’t have to worry. On returning the car, an inspection specialist (dent detection extraordinaire ?) decided I needed to get charged. I had to argue with them for a good 10 – 15 min before they let me out of it… since it was pre-​existing but not recorded.
Ever since, I have been a skeptic of them. I have rented multiple times from them djnce, but they seem overly friendly which doesn’t sit well with me. It has taken me a while to overlook the friendliness as great customer service. With that in mind, I have to re-​evaluate how I look at them.
I have the vehicle for the next week and will update this review if they try to nail me with something I didn’t catch when I originally rented, although on their behalf, I haven’t had any issues the last few times from this location. The did upgrade me to a full size car this time due to the excessive wait. There were 6 – 8 people ahead of me, so the wait was acceptable /​anticipated and had enough people to ensure the rush didn’t completely overwhelm them.

The car needed work on the driver’s side window and the brakes. I’m not inclined to rent from Enterprise again, given I’ve have better experiences with National and Avis.

Never again.
I’m not sure what having a frequent renter membership with Enterprise does for me. What I expect from multiple other rental car companies is that it expedites my check-​out process and gets me on the road faster.
Not here.
I went to the Enterprise counter that’s in a line with all the other rental car companies just across the street from the baggage claim. I waited in line there. When I got to the counter, I gave the lady my driver’s license and credit card. She called up my reservation on her computer. She pulled out a business card, wrote a number on the back of the card, and told me to go out the door to the right, find the Enterprise booth in the parking lot, and give them that card.
I went outside to the parking lot and found the Enterprise booth where there was ANOTHER service counter and ANOTHER line of people waiting. I waited in line AGAIN and handed them the card. They said to please wait in the line of people standing right outside the booth and the next available representative would show me to my car.
After waiting a few minutes, a representative came and said he would escort us to our car. Then he proceeded to walk us down a line-​up of luxury cars and give us the sales pitch about how we could upgrade to any of these nicer cars for just X dollars more. When we convinced him that no, we really weren’t interested, then we proceeded to BACKTRACK and walk back the way we came in order to walk to our rental car.
Before we could have the keys, the representative had to walk around the outside of the car with me to inspect for damages. That’s fine, but every other rental car place I’ve been to just hands me my keys with a little slip of paper for me to mark it up if there are any marks on the car. I do a lot of business travel and I have not had to report any marks on any of the cars I have rented.
With other rental car companies, I show them my ID, they hand me keys and tell me what parking spot number my car is in, I get in and I GO.
Here at the Tampa Enterprise, I wait in one line. Then I walk to the parking lot and I wait in another line. Then I wait for someone to show me to my car. Then I waste time walking in the wrong direction while they walk me AWAY from my car and show me a lineup of luxury cars they want me to spend more money on. Then I have to do a detailed inspection with the representative.
Now, everyone I interacted with at Enterprise was very pleasant and professional. The operation is just very inefficient. At other rental car places, I would have only interacted with ONE person and been on my way. Here I got to interact with 3 different Enterprise employees before I could get in my car and go. I gave them 2 stars because at least they were polite and friendly while they were wasting my time.
No thanks. I told my travel coordinator that we will never use Enterprise again.