Enterprise Rent-A-Car

I went to this Enterprise via my car dealership who needed a few days to complete work.
Needless to say I was very impressed, more so in fact than any airport based rental car experience. First, they asked what type of car I wanted and allowed me to select. Upon return, ultimately a week later, they asked and noted anything they could have done to provide a better experience.
I’m surprised at how extensive the local network of Enterprise locations are (but I usually rent from airports). The service was excellent and they had to handle some difficult customers due to the surrounding neighborhood which they handled in a patient and skilled way.
Note that a lot of their inventory are large pickup trucks (dodge, ford, etc) used locally by people moving, doing projects, etc. I will be glad to come back and will keep Enterprise in mind well above their competitors.

Went to Enterprise to rent a car being that mine had to go into the shop. Did not have a Reservation and have not had good luck with rentals in the past at another facility. Needless to say I was dreading this. Robert Harvey was there and greeted me with a smile. He was helpful, professional, and most of all NICE! From start to finish this was a GREAT experience! Robert, Kevin, and Chris everyone helping me from renting to turning the car back in were absolutely superb! Loved the car so much now I want one. And guess what they’re helping me with that too! Definitely won me over! Happy Customer! Clean car, fantastic service one happy client!

Rented from this location over the christmas holiday vacation (one week rental). Very efficient and smooth checkin, rental, and return process.
Although the car class i had reuested was unavailable, the staff quickly got me into a higher class SUV at same price as original reserrvation.
Overall, a excellent experince and i would rent from them again.

The web system was broken when I entered this store. They said it was internet upgrade and they blamed verizon for it… Anyway I waited for more than normal time to get the car, and so were the other customers. I wonder how is the web system working now.

We called the day before and arranged a rental car for the next day. We were supposed to be picked up from our motel at 8:30am. After waiting and waiting we called the office to find out that no cars would be available until after 3pm. We, then, opted to just get a car the next day because a whole day was now wasted. We were given a Kia Sol and told that we were being given an update because we had to wait.

I would NOT even give them a 1 star. Their customer service is horrible. I did a rental back in 02÷15÷14. They screwed up my final bill, and after several calls I was able to get a hold of their manager to try to clear out the bill. It took 5 – 6 weeks to get a reimbursement. And just when I thought all was cleared I got charged again the same amount they reimbursed me on 06÷02÷14. They hardly return phone calls and the manager is never available. i called several times to find out the so called manager «Peter» had quit and that they were in the process of training people and having a new manager… I called throughout the months of June, July and August and haven’t heard from them.
Worst place ever for rentals and handling customers along with the Collision Center from Courtesy Toyota on Fletcher Av. it’s been 5+ months and haven’t had my issue resolved… ridiculous…worst customer service ever at this location.
DO NOT GO THERE!!!