Ferman

Seems like an average Chevy dealership, which is to say, not a great dealer in any measure. Sales staff clusters in offices reviewing something on the computer (I’m guessing it was results from their fantasy football betting) and only appear when summoned. Cars on the lot are, well, they’re on a lot. Not bad, not good. It’s a dealership that is begging for a physical and psychic update.
I spoke with the one sales person who responded to the receptionist’s summons and he was working a deal on a car which, I had priced elsewhere at a significantly better price in all ways (lower down, lower payments, better terms). In other words, there’s no compelling reason to go to Ferman unless you’re physically unable to visit another dealership.

COLLISION CENTER–
Collision center repaired the damage done to my car with satisfactory service to the damaged area after 2 weeks. No one reached out to me with an update on my car, after a week I called and spoke to the rep in charge of my car ONCE. He said he would call me back and NEVER DID. He NEVER returned NOT ONE of my phone calls! After I received my car back, the front seats were dirty as though car part (s) were placed there AND whatever was placed in the front seat tore the molding on my driver’s side door and scraped the plastic siding! Ferman IS NOT working to correct their damage!!! They are creating a cat & mouse game! grant it, you fixed the bumper damage, however never checked the tire which is not holding air AND Damaged my Car!!! HORRIBLE!!!

Can’t rate their sales department but their service is a money scam. GM pays per job and gives an allotted time for what they think it should take to repair your vehicle. These guys go right to the last minute so they can get the full amount. I went in for a oil change that’s all on a brand new 2014 and it took almost two hours with an appointment. Their excuse was they were uncertain what oil to use? Been in business for over a 100 years and still don’t know what oil to put in a car you sell everyday. Go elsewhere to save your time and sanity. In addition to my previous comment I found out they never reset my oil life reading and percentage on my cars computer but stated on my service invoice they did

My father is really happy with his experience at Ferman’s body shop located at Ferman’s Chevrolet dealership. Reason being my sister’s car was wrecked in the back by some guy not paying attention to what’s going on infront of him and worried about texting to who ever he was texting he ran in to my sister’s back bumper. So my father’s insurance company told him to take to Gerber collision in Tampa and after 3 visit’s with the car the car was never fixed just rushed fix.
So my father was instructed to by his insurance company take the car to Ferman Chevrolet Body shop and about two weeks of having the car now getting the car back the car is fixed from all problems it had when it was wrecked in the back end. After checking over the car in the back and the frame underneath the car is now safe to drive and we received a free detail.
My father will do business with these people again!