floridacentral Credit Union

Waiting at 9:30am (not high traffic time) for a rep to come on the phone. I’ve bee waiting for 15 minutes to get someone on the phone after I had to direct myself through the long automated messages. Yesterday the phone lines didn’t work at all (all day) and my credit cards (and business card) was getting declined when I have plenty of money in the account. Not only that, I drove all the way to Orlando to make a business purchase and was not only declined, but has to drive back to Tampa on fumes praying I would make it. I am so frustrated with this bank and will be closing my accounts.

If you are thinking about financing a car through Florida Central Credit union, please save yourself the frustration, time, and money by looking somewhere else. If you do not have a bank account with Florida Central, then making a payment takes finding your way through the phone tree, two transfers, at least 15 – 45 minutes on hold. Add on a 75% likely-​hood of the staff member inputting incorrect bank numbers, which in turn make you, again go through the process, and you have one big headache. They try to force you to open an account with their credit union, however, once you have one if you ever have any issues the answer you receive from both the local bank and customer service line is «I’m sorry you have a loan attached to the account there isn’t any thing we can do.» If your account is compromised, you will be stuck with it because of your loan they cannot close your account nor stop transactions. Please before financing a car or opening a checking account, please beware the risk. I lost hundreds of dollars to this bank in Non-​sufficient fund fees because my account was compromised. I wound up just trading in my vehicle and getting a new lienholder just to get rid of this bank. I wrote this review as a warning to those who are thinking about opening an account with Florida Central. Again, Please Beware!

My wife went to deposit a check & obtain a cashier’s check & was charge $ 10.00 & told me $ 5.00 to be cashed. We also have a Suncoast Federal Credit Union account which does not charge us for cashiers checks or other bogus fees. I’ve had an account with MacDill Federal Credit Union since 1981 (34 years) & ever since the change to Grow Financial I have been nickel & dimed for other services that are not charged at my other Credit Union ($ 10.00 to have checking account, $ 5.00 fund transfer & $ 10.00 if your account balance goes below $ 100.00) So I will close my Account there at my earliest convenience & transfer my direct deposits to Suncoast. I will tell others how I feel about their banking practices.

We have never had a problem and one of the best moves we have made, from Bank of America and Grow Federal .we get much more interest and our service has been wonderful. We go to the Henderson Blvd Branch in Tampa. Valerie is very professional and always knows your name when you come in. I don’t understand the previous bad reviews that I have seen but as far as this branch we have had nothing but excellent service.

Just a awful credit union, and this is from a long time member (10yrs) And in that time they have gone down hill. Opening and closing branches here and there, leaving people without a branch close by. And then the account fees recently have been a farce, I mean really I have a c card and savings account for years and recently seen a fee for a savings account of a good amount. Nickel and dime-​ing people to keep an account, it’s called a savings account for a reason. As in I use it to save money so the transactions vary month to month, which didn’t use to be a big deal but now it is a fee, see how fast this account becomes non-​existant and moved to regions.

Well, now i better understand the earlier reviews, now that I have tried to do business by phone… actually in order to get my online access restored. I called twice, and worked my way through the phone tree to be put on hold twice for over 15 minutes without live response. So I cannot do business online or by phone… and had earlier been told that any online issues needed to be dealt with by phone. I have much bertter communication with my primary banker that is located several states away… so much for local bank service and convenience.

Some of the rudest people you will deal with over the phone. I never had a problem when I went into the South Tampa location in all the years that I have had my account. Any questions I may have had or if things werent clear to me were always explained with patience and a smile. Now that I live out of state and have to do most of my transactions over the phone, i.e. request checks, request forms etc, the level of customer service is in the toilet. It never fails I get a rude member services representative or I get someone who doesnt know what the hell they are talking about. It is beyond frustrating, because the only option I have is to call as I live over 800 miles away. It would be nice to call and get someone on the phone who seems appreciative to have a damn job and not a person with an attitude or short tempered. The operators are always a pleasure, but member services needs to retrain its people; learn a lesson from USAA. I will be writing a letter to the bank manager about how rude Rob was over the phone this morning. Seriously, customer service is disappearing in the country it is sad and appauling!