Hh Gregg

Warrantech Corp. does business under the business name AMT Warranty Corp. We purchased electronics with HH Gregg and AMT Warranty’s «Premium Service Plan».
We filed a claim with AMT Warranty within the time period of AMT’s «Premium Service Plan» and this was a completely negative experience. First, AMT Warranty refused to email any confirmations that AMT opened a claim that AMT is going to handle.
Weeks later, AMT Warranty is stating that that their «selected service provider» made statements about us that were completely false, such as they made service calls, they spoke to us over the phone, etc.

AMT’s «selected service provider» never made a service call to our home and only text us a few time over several weeks with their last text stating that no one had a record of our AMT claim.
To date, AMT has failed to email any documents about this claim or about our complaints submitted to the BBB, FTC (Federal Trade Commission), and the State’s Consumer Affairs department.
After so many acts of bad faith and deceptive and unfair business practices, we filed complaints with the BBB, FTC (Federal Trade Commission), the State’s Consumer Affairs department, the State’s Attorney General Department.
We also delivered complaints to AMT Warranty’s CEO, Mr. Barry D. Zyskind and HH Gregg’s CEO, Mr. Daniel L. May.
After this horrible consumer experience, we do not recommend making purchases with HH Gregg or with AMT Warranty Corp. that does business as Warrantech Corp.

*BEWARE FOR YOU ARE BEING WARNED*
After years of spending thousands of dollars on TV’s, appliances, laptops, etc. We have have for over 6 months the hell of bad dishwashers. Now on #3 the GE POTSCRUBBER has broken four times. The inconvenience of scheduling service the weeks of waiting for parts and I’m hand washing dishes again. So I call the store where purchased and spoke to Drew «The Manager». Useless… A week goes buy. Hear nothing. Come home last night after a killer day at work, finding myself doing dishes sgain. So I call «Drew» Ask him what the story is and really got no where. After he told me he would give me a credit for a new dishwasher.
His tune changed. Tells me he doesn’t know how long it will be till they do something. «DEPENDS ON GE». WHERE IS THE CUSTOMER SERVICE? NOT AT HHGREGG. DON’T MAKE THE MISTAKE WE MADE. WE LEFT FAMOUS TATE BECAUSE WE WERE PASSING HHGREGG ONE DAY ND SAID LET’S STOP IN… I WISH NOW WE HAD NEVER STOPPED.
The damage the repairman did to our kitchen floor and flooded our house and garage because he neglected to connect the dishwasher properly. Is now resulting in a claim for wood floors to be replaced and having to deal with more aggravating time I don’t have because their workers have no care.
BEWARE FOR YOU HAVE BEEN WARNED! GO ELSEWHERE.
SORRY FOR STOPPING!
HhGregg does not stand by what they sell. Once you buy it your crewed!!!

Beware, this store tries to scam customers!
My uncle wanted to buy a tablet, so we brought him here to check out what size he would prefer. It came down to the iPad mini, but what they have on display is not what the price is. They put an iPad mini 2 with retina on display with the price of $ 249.99 and then with a sign that says $ 199.99 to make customers think that there’s a sale (FYI — the mini 2 retails for $ 299 at the time of writing this). However, that price was for the iPad mini 1 WITHOUT retina. I can easily tell from the text it wasn’t the iPad mini 1, and I even double checked the model number in the settings with Amazon.
Not sure if they’re purposely trying to sell an iPad mini 1 by using a mini 2 instead and having customers think the text is so crisp and the tablet works faster. When I asked the salesman, he also said it was the iPad mini 1 on display, but when I told him that it was the mini 2, he tried to deny it. I then told him that I could tell from the text that it was clearly the second generation because right around the corner of the aisle was the iPad mini 1 with crappy text. He had nothing to say after that or even something along the lines about them putting the wrong one on display.
It only made me infer that they purposely tried to do that to scam people, especially since their typical customers are people who don’t know much.

#187
Wife was in the market for a new iPad and guess who had what she was looking for. When a store has what you want how bad can it be. While she bought her pad I B. S’d with the guys about what was better, Xbox or PS4. Great stuff, had a great time and didn’t cost me anything.

I’m teetering between 2 & 3 stars. I’ll give them a 3!
Was looking for Kindle’s for my grandsons for their birthday. (4 yr old twins). Checked online for deals and HH Gregg had the best price, $ 119. $ 20 cheaper than anywhere else.
I arrived at the store, found the Kindles and was immediately met by a floor worker. Wish I knew his name. He was an idiot. I told him I wanted 2 Kindles and he went into a spiel about the Galaxy tablets that were more money. Then when I said they were for 4 year olds. he wanted me to look at some kid type tablets. What’s wrong with this guy? He tried to say the Kindle would be too much for them because they are so young. So I told him that I bought IPads for them (I keep them at my house) and they know quite well how to use them. Buddy, I just want to buy the Kindles! FINALLY, after my frustration set in, he went to get the Kindles. All he keep saying was kids that age keep dropping and breaking them. Did he think I was an idiot too? (I went online and bought heavily padded cases for them as soon as I got home, which was always my intent).
I could not wait to get out of that store. This should have been a 5 minute visit but instead turned into a 20 minute horror show. If this is how customers are treated at this place, I won’t be back.
But they did have the best price around! For the price 3 stars !

Warning about hh gregg!
Purchased a GE counter top microwave oven. After three months it stopped working. Called hh gregg and had a GE serviceman stop over. GE serviceman said we don’t repair counter top ovens only built in ovens. He said it is under the GE one year warranty and take back to hh gregg for a replacement. hhgregg said we don’t do that and you have to get authorization from hh gregg to do this which may take up to three months. Even though I had bought the 3-​year extended warranty. hh gregg said to purchase another microwave at my expense till the approval comes through. I did not buy another oven from hh gregg as they recommended. My wife lugged the oven out of the store and back home. I called the hh gregg 800 number customer service. They treated me like garbage and not a valued customer. That’s it. No refund, no exchange, no nothing from hh gregg. I called GE and GE said that hh gregg misrepresented GE by not honoring the warranty exchange and miss-​sending a service man out to get out of replacing the micro wave they sold still under factory warranty. hh gregg did refund me the three year extended warranty I purchased at a prorated rate. Please if you buy from hh gregg beware of them not standing behind the named products they sell and the terrible no respect attitude they have. They are not a member of the Better Business Burea. This was my first and very last time I will ever walk in a hh gregg store.

I was helped by Carol in Appliances and she’s fantastic.
After multiple bad experiences at other local appliance stores, I was referred to Carol at hh gregg. She helped me resolve my washer/​dryer needs that no one else seemed able to do. She was patient and not pushy. I highly recommend her. She helped me navigate the store to find high quality products for reasonable prices. I’m extremely satisfied with my new Samsung W/​D!