Hydrodog

After writing my first review everything went downhill. I scheduled an appointment for my dog close to the holidays. The groomer was a no show. I called and they said they had no record of my appointment because the groomer kept them on her personal schedule and she quit. After Sammie left, it was a new groomer every time. They were always running late or having to cancel. One groomer that I actually liked confided in me that she was about to quit because she felt the owners put unreasonable expectations upon the groomers. My dog’s hair always looked great and the groomers were all very nice. But the no shows, cancellations, and late arrival times knocked them down to 2 stars. I switched to Dogma Mobile Grooming and am thrilled with their professionalism and service!

First time I used Hydro dog and I am so pleased. The young lady did a very great job and took great care of my puppy. I will be glad to call them again.

The groomer was VERY FRIENDLY. She was great with the dog. No issues with scheduling or her showing up on time. She called ahead of time to let me know she was on her way. The dog looked very well groomed when the appointment was done.

I was having scheduling issues w/​my usual groomer and came across a Groupon for this company. There doggy mobile was cute so I decided to give it a try. I schedule appointment 10 days later (1^st available). I was scheduled w/​Marielsa. As previously stated on other reviews no surprise she was running 15 min late. She met my dog and seemed appropriate and caring. She «assessed» him and stated he was really «matted» and that he would require a short cut. She took him into the doggy mobile and 2 hrs later, I was immediately stunned to see my dog completely shaven down to the skin, leaving minimal patch of hair on ears and tail. My dog had been converted into a Chinese Crested or a hairless cat. I was so upset that she had done this to my dog. Then to top it off she asked to sign a consent for shaving the dog as if at this point I had a choice. I immediately complained to the company and received a callback only to be offered a bath for my dog in 3 – 4 wks. My dog has been insecure, cold and has not slept for days since this traumatic experience. I caution everyone who uses this company regarding this «dematting» it seems unnecessary. My dog is well cared for and brushed frequently. I think it’s quicker to do than style them for breed appropriate groom. I will not use them again.

PThey started out great! My first two appointmenta were fantastic. My groomer Crystal was wonderful. She didnt overcharge and tryed to get me the best price. I signed up for maintnence package which was once a month at 48.00 and included everything from a blueberry facial down to the nails. My schi zhu was in rough shape and she made him look great and was so happy to do him. She was just as awesome the second visit. Unfortunetly, she was accepted to vet school and had to move. I tried to make appt third time and it took them three days to get back to me to make appt. The receptionist was absolutley useless. She refused to call me back. After she finally answered phone I asked to speak to someone else to make appt. Then the confirmed time and PRICE of next visit. When the new groomer showed up late and had attitude when I was not home. I had full discussion about not being home and I signed agreement to use key and fome in to get dog when I am not home. Did not appreciate attutude. This is why I signed paper and fonfirmed with office that I would not be home. Whatever not big deal, then I get a nasty message on my counter that I owed her money that my check was not enough. She left a number for me to call and give a cc number. I was outraged. She charges me an extra 10 dollars for flee and eztra time for grooming. I pay a monthly fee for them to take care of this. I personally inspected my dog before and he has 2 flees. Whatever but my dog did not grow that much hair in one month. I said whatever again but then I noticed that he did not have bandana on (which ia included) and his nails where not done. And his face is fire red from her shaving off skin on his nose. He had a big patch cut out of his eye. It was so bad that I took pictures! His face smelled and his breath smells (which teeth rinse is included). I am furious at this point. I also see that my credit card on file has been charged for the amount she thought I owed. I did NOT authorize this!!! So i go to call office on Tuesday because monday was holiday, and I start to complain. Whever answered phone because she would not tell me name, stated that was what I owed and sorry that secretary told me wrong price but she was incompetent and that was not hydrodogs fault. I do not care whos fault it was. That is not good business practices and not how it ahould be run. The made no attempt to fix situation. The groomer sarah was no longer there so it was not there obligation to help w anything. I am filing a complaint with BBB and everyone else who made a review should too! I will never use them again. I will go with someone else. If my original groomer never left I dont think I would have had a problem. Just because you are about to quit a job and are upset about taking on extra dogs is no excuse for taking it out on the dogs. I pay to pamper my dog because he is old and sweet and deserves it… and i work nights and have no time to do it. (: I think this aweful for someone that works with animals should treat animals that way. Makes me wonder how their groomers treat their dogs when owner is not around. Animals should be treated and pampered not abused. I have no tolerance for this. As I work with rescues and am a nurse. Do not work w animals or children if you have no patience!!!

I bought a package on Groupon and after reading this reviews I was nervous. Boy oh boy… those reviews were wrong. Seriously wrong.
Melissa was our groomer – she texted me in advance to confirm and she called me to let me know she would be 10 minutes late. When she arrived she was so nice to our pup, she was polite and friendly and asked if I wanted to look inside the… machine? Car? Doggy-​Mobile?
Our dog came out 1.5 hours later looking so cute… BEST cut he’s ever had. He is a cocker and usually places just shave him down and he looks so dorky, but she was able to trim him in a way that kept his hair longer and looking really cute!
They were so great and we would love to use them again… Tampa HydroDog gets a ⁵⁄₅ and we are VERY picky about our dog, who is basically our baby.

This started out as a positive thing and I was looking forward to this. The return phone calls and help by hone were perfect. It went downhill afterwards. The lady showed up this morning and looked at my pet Chow. Most groomers do not like chows and I understand. This Chow showed no acts of agression at all. He was eating graham crackers out of her hand. The groomer wanted to shave him as it is so much quicker and most people do not want to make an all day event on grooming a chow. I pointed out some of the mats and discussed this with the groomer. The price by phone was 90.00. The groomer did not like this and the price was adjusted to 130.00 after reviewing the pet. She even took pictures of the pet for the web site for a before and after.
Less than half way into the shave, the groomer walked off the job and recommended a VETs office finish this pet. I offered to help with the pet for a shave on his underside. Although I was asked by the groomer to place the pet on her work table I was suprised that she declined my help on shaving his underside due to insurance regulations.
I have no car and I have to beg some one for transportation. Most of the taxis cabs do not like to have dogs in their cabs. This is why I chose a mobile groomer over a vets groomer.
This groomer saw the dog before she started and the pets issues, needs and prices were discussed and agreed to. To start a shave and think there was not enough money for the time needed to complete the job stinks. There was an offer and acceptance of terms before starting this. I can not complain about the service as ther was none in the end.
Another opinion by another groomer who came to finish the job and my VET, who made a mobile house call at 2:30 that same day, indicated the pet was not as bad as described by the groomer. I asked the vet if she considered this pet as agressive. The answer was no and this is in writting. In addition, I have home security cameras here at the house and they show us going into the trailer and out with no problems. I can see her at the front door in my home looking at the pet and feeding him treats.

My first appointment was great and the groomer was on time. My second appointment the groomer was late. Her truck had apparently lost water and she asked me if I knew where she could fill it up. This is something she should have been asking her boss, because I had no clue.
Still, I scheduled a third appointment. 2 days before my 3^rd appointment I received an unsolicited ‘We miss you’ email from Hydrodog with no unsubscribe link. I emailed and asked to be unsubscribed. No response.
The day of my appointment the groomer calls to say she’ll be late, again. I email hydrodog again and tell them that 1. they need to have an unsubscribe link and to please remove me 2. that it reflects poorly on them as a business to perpetually be late. The manager called me back and left me a message that basically stated ‘the email you didn’t like was an automated message, I changed the date from 45 days to 65 days. I talked to the groomer about her lateness and it’s raining, and of course you know we can’t help with that. It take a lot longer to groom dogs when it’s humid and raining out. So she’s doing the best she can but that’s just the nature of the business when it comes to mobile. We try to do the best we can with scheduling but there are things that we cannot account for. The groomer would be happy to reschedule if that would be better for you and if you have time. Or, you could make your appointment the very first one of the day and then you never have to worry about her being late. Those are some options and if you need to talk to me here’s my number.‘
So I called her back because I wanted to explain that even if it’s an automated message, it’s still got to be FTC compliant.
I also said, ‘I also wanted to let you know that I understand it’s raining and that sometimes people will be late, but if the groomer is late 2 out of 3 appointments, it gives the appearance that she’s always going to late. That could mean the scheduling isn’t being done correctly. It could also mean that if they’re running that far behind someone needs to be rescheduled. Regardless, I don’t want to set a precedent that it’s acceptable to always be late for appointments with me.‘
She said, ‘well, that’s just the nature of the mobile business.‘
And I said, ‘well, then I probably need to take my business elsewhere.’
* I don’t think it’s ok to always be late. Everyone might be late once in a while, due to unforseen circumstances. If you’re perpetually late, you know why you’re late.
* I don’t think it’s ok to schedule appointments so closely together so that your groomers are always late.
* I don’t think it’s ok to brush off a customer’s valid concerns over making sure that they’re not signed up for a mailing list that they didn’t subscribe to. I had no confirmation from the company that I’d been removed from such mailings. Additionally, I went to the extra effort to let you know that it wasn’t FTC compliant, and you just brushed that off.
* I don’t think that if I had rescheduled that the groomer would have been on time for the rescheduled appointment, either.
I don’t feel that my time was valued. I definitely don’t feel that I was valued as a customer. I’m really disappointed in my experiences with HydroDog. I do not recommend their services.

After using the service I thought it was ok but convenience and time was great. On my first scheduled appt, the groomer was 45 minutes late. When I called to reschedule for grooming an appointment was set. At the appointed time, it was a no show. When I called she remembered me and the allotted time but claimed she forgot to write it down and input in system. I ask to squeeze me in as I had rearranged my schedule for this. The mobile groomer called and stated she would be there after her last appointment. SHE WAS A NO SHOW AGAIN. I will never use or call them again certainly not worth the money you would pay for such an unprofessional employee or company. Find a different groomer, I have. Athena Bell

I had my dog groomed last month by Ashleigh with Hydrodog, she looked amazing when finished. She smelled like blueberries, and the haircut still looked great weeks later. The best groomer I have found in this area. I will use again, and have referred all of my friends. Extremely proffesional groomer! A++++

I am staying in Sand Key for the winter and had a bad experience with Hydrodog. (Cute concept, but lousy grooming) I don’t believe my dog was even washed. The groomer only cut her body, she did not cut the hair on her legs or tail. I would not recommend the groomer who works in the Sand Key area. It was a total waste of money.