Jerry Ulm Dodge Chrysler Jeep

I would like to gave them none at all! Terrible experience. The manager at this store plays FBI and so unprofessional.
Dominican lady that talks to you before getting the car another unproductive mean woman. Try to talk store owner which was off because on emergency. They are terrible stay away from them.
I would gave them zero but I have to mark something !!

If i could give ZERO stars, i would. Bought my grand cherokee from jerry ulm in 2013. Check engine light came on a couple of weeks ago so gave them a call and made an appt to take it in. Everything seemed fine. When i picked up my jeep it was raining so i didn’t pay much attention to the outside condition of my jeep. Besides, it was an engine repair so i wouldn’t normally think to check the condition on the outside. Plus, in pouring down rain, the woman that brought my car parked it outside, in the rain, instead of under the awning. So i was in a hurry to get in and leave. Maybe that should have been a foreshadowing… i now wonder if she was trying to prevent me from seeing the damage?
After a coupme of days my husband was washing my jeep only to find two very deep scratches on my front bumper as well as other scuff marks and even scrapes and scuff marks under the hood, on the engine cover. What makes it worse is that someone tried to cover up the scratches by applying paint… not even the matching color!
So not only did they damage my car and not tell me, they tried to cover it up! I have since called to complain and they have fixed it by painting my bumper. But i still have yet to receive and apology or explanation and instead have been made to feel like i am an inconvenience. I will NEVER take my jeep back to jerry ulm and i have advised everyone i know of how i was treated!

My son lives in Tampa and his vehicle «died» and when he called and told me of course at first I panic because I’m not there to help him! After that I thought just google a dealership that’s near his residence. When I did I came up with Jerry Ulm Dodge-Chrysler.I spoke to Shane in the service department and told him I needed to get the vehicle towed to them so I could get it fixed. they don’t tow cars, but Shane was very nice and helpful and gave me the number of a towing service. I explained to Shane that I needed an alternator put on the van that was being towed to him. I called and got the van towed on Tuesday around lunch and it was ready at 9:00 am the next morning!! I didn’t mention this earlier but I live in Florence S.C. And was really worried about possibly getting taken advantage of because I was not there to handle this personally. Well I can tell you that I DID NOT get taken advantage of but quite the contrary! Shane was WONDERFUL, and even down to the lady that answers the phone at Jerry Ulm Chrysler was very pleasant!!! if you’re looking for repair work to be done I would definitely recommend this dealership!

recently traded in my f150 at jerry ulm dodge. i cannot say enough about bob potter and his staff. i have purchased many cars in my lifetime living in this area all my life and i have to tell you that it was an experence i have never been part of. their professional attitude, attention to detail from all staff delt with was remarkible. my salesman, jordi prat was awesome. he was very easy going, knowledgeable and a very good listener. no pressure was ever in question. they stuck with me through thr entire process, never hanging me out to dry. would i go back? you bet. would i recommend? you bet. these people make you feei like family. you dont see that any more. 5 stars all day long.

I give it to the gentlemen that helped us out, we arrived at 8pm, wanting to get in and out as fast as we could but our sales rep Alvin was the nicest guy and helped us out a lot! We kept them past 9:30 and even with that he made our night! With the past history I’ve had with other dealerships I felt so comfortable and cared for here. There were difficulties with the car we purchased and the price change was altered even after getting all the numbers but after being talked through it all, I felt so much better about my purchase. Alvin was a gentlemen and Jorge (the manager) really made sure we got the best we could get for the car. I have no problem going back to them, knowing I am in good hands. Now let’s see if the service department is amazing as well.

This is for the service/​maintenance department.
This is one of my harder reviews since I’m reviewing a place that provides a service that one doesn’t want to need and can cost a significant amount of money. It’s been several days, so I’d like to think I’ve calmed down and am not being emotional.
So last week I arrived promptly at 9:30 for my appointment, only to be told that they likely wouldn’t get to my (wife’s)minivan until the end of the day, if that. After the initial assessment and paperwork I went to the lobby to await the shuttle to take me home. Nothing special about the lobby as it has the standard free coffee, TV, and vending machines. Shuttle arrives and me and 2 of my new closest friends jump in. Since I lived the closest, I was dropped off first. So expect the shuttle to take a bit depending on where you live and how many people are in it with you. This shuttle goes ANYWHERE/​EVERYWHERE in Tampa. Fast forward to around 4pm, I get the phone call saying that they are testing it but still don’t know what’s wrong and that they will let me know first thing the next morning what they find.
So the next day sure enough, to their credit, they call just after 8am. As expected they find what is wrong and some other things wrong too. I did like the frank and honest discussion about what was urgent, and what could wait based on what he would do. I decide to fix the ABS system (the original problem) and the cracked radiator (one of the new problems), which he tells me they have in stock and can finish that day. They also changed the oil and rotated the tires. Around 3pm I get the call saying that the vehicle is ready, and I call the shuttle guy who comes and picks me up. We have 2 additional stops before going back to the dealer, so again be patient or consider arranging your own transportation if time is an issue for you. After arriving at the dealer, we go through what they did, shows the price (they have a military discount here, which saved me over $ 100) and I pay and am on my way. The car was cleaner than when I dropped it off both in and out, so that was good.
My biggest beef was the whole appointment thing since it seemed to be meaningless given how long it took, but I can see that they were busy and they tried. Coming from CA where we have Midas and Pep Boys, I know where to get second opinions, but not sure about here in FL. I ended up spending $ 1300(after the discount) for what its worth, which of course doesn’t make one happy, but I don’t fault them. So I leave you with my experience and this (hopefully)neutral review for you to form your own conclusion.

CAUTION!!! My story is to long which should be warning enough. I warn any professional adult with limited time and patients… Go else where, nothing is worth the aggravation from Jerry Ulm dodge.

My husband and I are by no means stupid when it comes to cars. We both have extensive background in maintainance and repairs. Unfortunately neither one of us has quite mastered wiring though. So after spending 3 days trying to figure out the problem ourselves, juggling our full work loads, a newborn, having out buddies look it over, and still not finding a diagnoses, we gave in and took it to the stealership. Yes, the stealership. That is what this place is.
First it cost $ 70 just to look at it, this is a rip off in itself, one we were anticipating, but a rip off none the less. My husband explained to them everything that we had done, to which they did not listen. The overall persona they put off was pure arogance, as if these low lives considered themselves superior to my husband and I. Apparently the concept of respect is lost on these people.
Finally the next day my husband called the dealership and was on hold with them until the line went dead. Once again displaying that the individuals here are under the notion that their time is more important than treating customers with respect. When my husband did finally get a call back from them they told him they wanted to replace everything from the computer to the injector wiring harness and everything in between. I’m no rocket scientists but that to me is not a diagnoses. It is a shot in the dark in an effort that maybe one of those things is the possible answer. Oh and to top it off they said all of this would cost over $ 3000!!! I looked up each and every part they mentioned and added up what it would cost to do it ourselves and it came in just above $ 500. Unless they’re putting gold plated parts in my jeep I highly doubt their quote was accurate. Sounds to me like some slimeball mechanics trying to rip someone off.
So we had a tow truck meet us here to tow our jeep back to the house. Once again, surprise surprise, we were treated with disrespect and arogance. No shock there but the mechanic didn’t even give us a diagnoses on what needed replaced in his opinion. He was completely clueless about our jeep and unable to direct us toward anyone who could talk to us about our jeep. You would think that a repair shop would have a few competent individuals, but I guess not. I strongly encourage anyone who is considering this place to stay clear of it. These people don’t deserve to be in business. They are slimmy arrogant crooks.

The guy who greets you is so rude you just want to keep driving. They’ve had my car all day and say they can’t find anything wrong my brakes were having problems
before I went now they can’t find anything wrong? Confused… I saw the damage on the last deal ship I went to now they are just fine? Never again.

Shop took several months to finally match a paint repair job they committed to, then repeatedly botched. Piled dirty parts in seat, got dirt all over floor mats, then returned the car dirty. Refused to take responsibility. Fired the man working on the car originally, yet still their customer service was below average. Just astounding that they run their service shop this way. Went to another shop finally after the insurance company approved it, and got the car fixed in A WEEK.

I went in looking to walk out buying a new jeep. I ended up walking out because two employees started fighting calling each other scumbags. I did not receive the respect I deserved. It was pretty disrespectful towards a customer that was ready to buy there that day. I would never trust these guys with a legit sale. Watch out for this company. It was like walking in there dealing with the mafia.

I came to Jerry Ulm looking for a Jeep Grand Cherokee after talking with new internet sales manager Jeremy Best over the phone. I test drove a few Jeeps and Greg was very helpful in explaining all of the ins and outs of the Jeep and how it compared to other trim levels for the same vehicle. Jeremy was a pleasure to work with and really gave me the feeling that he wanted to help me in my search for the right car (vs just wanting to make a sale). As I was looking for a very specific color combination, I ended up getting my Jeep elsewhere, but I was impressed with the level of service I got at Jerry Ulm and will definitely be back next time I am in the market. I don’t usually leave reviews on Unilocal,but felt it was deserved after my experience at this dealership.

I got a recall notice on the mail advising that there was a recall on the airbags in my
Jeep Grand Cherokee because they could deploy for no reason, which could cause a major accident. I would think this could even be fatal if a freaking airbag blew up in my freaking face as I am driving down the highway. I took my Jeep in to the shop for an oil change and advised them of the recall. This was back in August. They advised me the parts were not available and they would let me know when they became available. Still to this day they are apparently on back order. I know this is not the dealerships fault but it is very frustrating knowing I am having to drive a vehicle that could potentially cause a fatal accident due to this defect. The Jeep only has 80,000 miles on it and already I have had it in the shop for transmission issues, overheating, 3 electric windows have fallen off the track down into the door, middle console cracked and steering wheel melted from 90 degree heat, seats ripping from just getting in, front brakes locking up, both back light rear assembly kits having to be replaced and out and the list goes on. Mechanics have advised me these are mostly known issue but none of these have been a recall. It is all money out of my back pocket. I would never own a Chrysler product again. For those of you thinking about buying one… BEWARE. Consider this fair warning.

When you are having car issues, it’s important to forge relationships with a mechanic or dealership that you can trust without having to worry about price gouging. This dealership is it. The folks are honest and the prices are standard for a dealership, which means that they are slightly overpriced. But you can negotiate them down and they do a great job and the work is under warranty.
They also have very cheap oil changes. But the marketing guy in me thinks that it is a marketing ploy to get you on the lot to look at cars… it almost worked on me.
These guys are honest and deserve a shot at your business.
B. Major Grade: A