Macy’s Furniture Gallery

Really bad customer service… just seems like a huge bureaucracy. I placed a mattress and furniture order 3 weeks ago… they said the earliest they could deliver is 3 weeks later. I scheduled a delivery for mattress and furniture the same day. I ended up having to change the delivery date about 1 week prior to delivery which was a NIGHTMARE. I was on the phone for hours with Macys dealing with their customer service. They rescheduled my furniture delivery but for some reason cancelled my mattress delivery… I spoke to the salesman on the phone and he said sorry I cannot schedule for mattress for the same day anymore because the truck is full. They could only deliver on weekdays which is not possible for me or the following weekend. So basically I’d have a bed with no mattress for one week. I cancelled the mattress order and bought one from Mattress Firm who could deliver the SAME DAY.

My husband and I decided on Macy’s because I love the department store and they look like they have good quality furniture. We had a great experience with the salesperson once someone finally approached us. He was very knowledgeable and got us a great deal. The delivery people on the other hand are a nightmare. It’s clear that they are over selling the furniture and choosing who they get it to first. We first experienced a problem when we got a call from the Lakeland warehouse at 9:30 am (when our delivery time was 9 – 11 in Tampa) that our couch was «destroyed». Funny how the delivery guys showed up to our house (my husband took off for the day) and the couch was sealed in a box? They realized we had gotten the call we’d have to reschedule our delivery and didn’t even give him a chance to look in the box to double check it was «destroyed». We then were called and said we were out down as we refused the delivery!!! We rescheduled and I received another call that my couch was out of stock 2 days before delivery. I finally talked to someone that spoke English and explained what happened and said I’d be canceling my order. Funny how I received a call within 15 minutes telling me to disregard the last call and that I will be receiving my couch on my second delivery date. Hoping the delivery guys are as good as they were with my parents couch and they show up on the day!!!

We had just moved into town from across the country, and needed a nrw sofa chair and mattress. Ours didn’t fit in the moving truck. So we came here, and fell in love with a vintage style sofa and chair.
That’s the end of the good stuff, because even though the furniture is just what we were looking for, this company has done nothing but cause problems for us.
Not only did it take us two days to access our line of credit because the «system is down» we were at checkout for about an hour and half on the first day before they told us to just come back the next day to complete our checkout.
So, we returned the next day, and the system was still down, and the manager essentially behaved like a deer in the headlights, offering no solution. Luckily, our sales associate was amazing and offered to take our information down and complete the purchase when the systems came back up, but that can only go so far when the business does everything to show that they don’t care weather or not you’re even a customer.
And to add injury to insult, it was a week for mattress and box spring delivery, and 30 days for delivery of the rest of the furniture. That’s fine, we agreed to that up front, but when we discovered the box springs didn’t work in our frame, they wouldn’t take the box sprigs back without a $ 100.00 re stock and pick up fee.
And now, it’s been a month and just when we should have our new furniture, they have the balls to tell us that it’s now an additional MONTH from being delivered. And this switcharoo came just days before the furniture was supposed to arrive. So TWO months, it’s going to take these people to get us our furniture. So much for our housewarming party.
Save yourself, and stay away from this place. Nothing but headaches. And to be honest, after writing this review, I’m feeling super irritated and am going to just cancel the order. I’d rather sit on the floor then let these people have my money.

Friendly and helpful, even though we obviously weren’t going to buy anything (on vacation).

I had a problem with the couch purchased last June. Expected it to be a big ordeal and they were VERY kind and professional, setting up a tech appointment for next week and telling me it was all covered under warranty. No hassle, just support! Yay Macy’s! I will definitely return and pass the word!

The furniture was reasonably priced but took several months to ship. Unfortunately the warehouse forgot to put felt protectors on the truck. I went out after the delivery and I bought my own felt. When I called back after the delivery to get them to stop by and place them on the sofa legs, the customer service agent said I would have to return the sofa! What?
Such nonsense. I expected better from Macys.

When Macy’s has a furniture sale, there are some great deals. And since this Macy’s is only furniture, and it is not located in a shopping mall, it’s an easy place to shop with a big parking lot and plenty of space.
Of course, since there aren’t a ton of people who come here, as soon as you show up, expect to be bombarded by salespeople. However, we found everyone to be very friendly and helpful. No one seemed to be too pushy to make the sale immediately, and I liked that.
The quality of a lot of the furniture isn’t great, but we were looking for a mattress, and they have a lot of name brand mattresses, and they had a great sale going on. I only wish they had a bed and bath area so I could pick up new sheets too.
Want hand-​crafted, solid-​wood furniture? This isn’t your place. But if you want a good deal on a mattress or something else that is mass-​produced, Macy’s Furniture Store isn’t a bad place to start.

Interesting idea Macy’s has for this store. I can’t tell if they are just trying to be a Rooms to go with Macy’s logo slapped all over it. The quality isn’t so hot and the employees are all over you the second you walk in the door. It’s on the less expensive side but I’d rather pay for something that will last.
My experience was as follows: I had just left the grocery store and decided to run in to look at their rugs very quickly. The moment I walked in the door the 3 or 4 sales people were ready to pounce, now i don’t mind when I have the time to go over what I’m looking for but I rather immediately said that I was in a hurry and was going to look at rugs. One man said ok and gave me the correct direction to go in, I was already headed that way, not my first time in. Another man thought it was a good idea to follow me, in an almost creepy sort of way. I told him I wouldn’t need his assistance and he backed off. When i got to the rugs I was hit again by two more salesmen attempting to ambush me. After explaining that I was in a hurry one of them asked me simple questions what’s my color scheme, dimensions and taste. I was hesitant but allowed the help, he rapidly showed me 5 or 6 that he thought I would like and said if I needed anything he would come running but not until I asked. Thank god for Tommy! I left without purchasing as i didn’t have the time but i will go back to see him if I choose one of the few he showed, which I liked all of them.