Massage Envy

Definitely enjoyed my experience here. I’ve only had a massage once before, and they are very detailed in what kind of massage you want– with your personal and medical needs are. The only real down side was that I was really looking foward to some lavender aromatherapy, and upon arrival I was told my therapist was allergic and couldn’t do aromatherapy. Oh well. The massage itself was wonderful. Along with sitting at a desk all the time, I deal with panic attacks that cause my muscles to be tense alot. This was completely relaxing and my back felt great the next day. Make sure you drink plenty of water after! For 50 $ for a first time visit, I was pretty happy.

I’ve been a customer since 2009 and I can’t imagine going without a monthly massage. There have been a few hiccups over the years with my membership but the franchise owners resolved them. Mary is the massage therapist that I have been seeing for the last 2+ years and I can’t say enough about her. She is absolutely wonderful and I’m not the only one who thinks so because she stays booked out for months at a time. The price is right and so is the customer service!

This location has a lack of customer service so poor that one star is deserved. Made an appointment and showed up 15 minutes early to be told my appointment was an hour later. No apology just matter of fact. Everyone makes mistakes. Came back an hour later and no appointment. No apology and had to ask for new appointment. Time of new appointment and I have work issue so I call to let them know and will call back to reschedule. I get charged 40. I will not be going back.

Massage Envy cancelled my appointment and did not give me any notification. They claimed to have left me a voice mail the night before, but I showed them my phone and demonstrated that I had not been contacted. I requested a credit for a free massage for my trouble, but they only agreed to a 30 minute upgrade and the manager said «we don’t have to give you anything»

Miriam… she was great, hit the spots… used her fingers for a firm, deep massage. Not the typical jam your elbow in as hard as you can massage. Highly recommend… look her up and you won’t be sorry.

Super courteous staff, always willing to help, wonderful personalized massage, and always improving facility. So glad to have such an awesome establishment close by.

What a joke.
I called to make an appointment even though every rating is mediocre… They said the only time they had available was 7pm. She took all my info THEN ASKED if I was a member. When I said no, she said «sorry we can’t see you… that time slot is reserved for members».
Apparently they have a reputation of this kind of bait and switch AND overcharging…

Not what I expected in customer service. Poor management when you have a issue. Be careful when using your credit card.

This is a great Massage Envy clinic! The folks at the front desk are very courteous and helpful. In addition, I would recommend Lori S. for anyone needing a massage for chronic pain relief. She listened when I mentioned my problem areas and it showed in the massage. I have Fibromyalgia and need a very light touch. This is tricky for most therapists to give a thorough massage, but Lori was able to address all problem areas without over doing it. I feel rested and relaxed, and will definitely return for another massage from him.

I have been coming here since last September and recently renewed my second 6 mos membership at Massage Envy. I have tried several different massage therapists and will say, they all vary in style and energy levels. I always go after work, so later in the day. I won’t say who my favorite (s) are but I will describe some of the therapists’ styles. For instance, Jesus implements some stretching into his work, to truly relax and work out knots in deeper muscles. He specializes in sports injuries. Only see Jesus if you like deep tissue massages! Marbon does a lot of friction– type motions… I’d recommend only for those who have been getting massages for a while and can take the pulling and deeepppp pressure. Naomi is awesome! She’s one of the newer therapists at this location and does a wonderful job making you feel comfortable and delivers a medium-​deep pressure. When booking an appointment, specify what you’re looking for and what level of pressure you prefer. As far as prices go, they have a six month membership which is a monthly bill, or a year long membership, also monthly bill. I’d recommend either one because you’re looking at about $ 70 for an hour massage at a nonmembership price. The location is close to Kennedy and right off of Dale Mabry and there are locations countrywide so your membership will work outside of Tampa too. Enjoy! Xo

wow! they called 20 mins (20 mins) before my scheduled appt to tell me the therapist wouldn’t be available. I think that’s ridiculous, especially since I drove an hour and a half (and in 5 o’clock traffic to south tampa). who calls 20 mins before an appt? their solution was a male therapist or to come back at 9pm. really? 9pm? this was suggested after I had mentioned it being my birthday and that I had dinner plans. not only do they apparently suck at scheduling, but they don’t listen. no doubt if things were the other way around and the customer had to cancel, they’d still charge.

My mom and I went here for 2 hour massages.
My experience: the first guy KENNY, was nice but was talking too much and I do not feel like he was concentrating enough on my massage. I Had to ask multiple times to do the lower back and neck, which both were completely neglected.
The 2^nd hour of my massage was done by JESUS, which was absolutely AMAZING. He literally had me drooling. Great technique and no talking. Thank God for him bc otherwise it would’ve been a disaster.
Finally, while checking out the gals at the front overcharged my Mom’s card and now we have to wait until tomorrow morning to get the charge reversed.
My Moms experience: Massages were horrible. She had KEN and PEGGY, both horrible. Her room was freezing, and they both had horrible technique. My Mom Asked multiple times for her neck and shoulders to be rubbed, all were neglected. Peggy managed to only do one of my Mom’s arms and pretty much neglected every other part of the body. Horrible. Maybe would come back if had a different masseuse.

I have been a massage envy customer for years and what makes this location different is the staff– they are awesome! You can tell its a well oiled machine– I’ve had 5 massages and all the therapists focused on exactly what I asked for. Also really loved that I was given complementary upgrades to try add if the add ons once for signing up as a member– nice touch! 4 stars because it’s nothing fancy– not a high end spa but also doesn’t have the high end price tag! If massage is going to part of your health routine, you can’t beat the price!

Visited for the first time today. Had the gentleman focus on my back and I definitely feel better. Only reason I didn’t give five stars is due to the actual size of the establishment. I felt cramped. I went back to the restroom and there was towels and other things stacked in the hallway. I felt like I was in the way. Overall, though, good experience and I would come back.

This place has terrible customer service. They really dont want your business. Had requested an online appointment. They called to set up the appointment to let me know they had availbility and to call back. Literally called back within 4 minutes, and said sorry recieved the wrong info that there wasnt availability– The associate continued to argue with me. Asked me, Are you member? I said NO. Sorry we dont have appointments last minute for non-​members. Got a gift card and cant even use it.

Love this place. Very chill and inviting as it should be. I have had two massages by two different people and both were great. They are very attentive to your needs and comforts. They are a membership based club but I have not signed up yet since I don’t go often enough. Worth trying out!

Zero Customer Service.
I received a gift card for Christmas to Massage Envy for $ 50. On Friday I went in person to make an appointment for Sunday at the South Tampa Location. The agreed upon appointment time was 1030am on Sunday and I put it into my Iphone. As I was making the appointment the front desk girl was friendly. She asked my for the gift card to reserve the spot and handed it back to me. I asked her how much the massage costs and she says $ 49 since it’s my 1^st time. We joke that I’ll have a $ 1 left on my gift card.
Fast forward to Sunday Morning, I receive a phone call from Massage Envy stating it is 10:08am and that I am late for my 10am appointment. I explain that my appointment is for 1030 and that I have it right here on my phone. She replies with we don’t book on the half hour. Fine great… your staff member booked me for 1030am. She asks if I will go ASAP to get my massage. I reply well, will I get my full hour or just the remaining time. She says the remaining time and we are fully booked today. I explain that I would prefer to have the full time, so could we reschedule. She then tells me that if I cancel my appointment I have to pay for half the service $ 25. So now I have a $ 25 gift card to Massage Envy… I explain that I would not be coming in now or ever.
This miscommunication could have been completely avoided if Massage Envy followed two key customer service rules.
1. Written communication of Appointment time (card, email text)
2. Day prior confirmation calls
Their customer service rep that called me has obviously not been trained on active listening, saving the sale, or protecting brand reputation/​image. Very disappointing. I wish I could comment on the massage… but I didn’t get that far

Wonderful, pleasant front staff and phenomenal masseurs! I called same day and was able to still get in. After a couple minutes filling-​out paperwork, I was in for my appointment right on time. Lori was an amazing professional! She worked magic on the deep knots in my back and used more advanced techniques than I’ve experienced at other Bay area massage studios. It was $ 10 more for a deep tissue massage, but well worth it! I’ll gladly be returning.

3 stars for the front desk– not very warm, no greeting when I entered.
5 stars for Rachel– one of the best non-​spa massages of my life and she is super sweet to boot!

Beware of the membership agreement! I did not use my massages and was unable to use them after the membership expired unless I renewed the membership. It is very difficult to get same day appointments. The massages are pretty good overall but I would hesitate to get a membership.