Mobility Transportation Systems

My husband and I required an accessible rental for a wedding we went to in Florida. We shopped around and this company had the best pricing and availability. The issue we encountered was a busted A/​C during a jam packed trip.
My encounter with the owner was not the best. Mind you, I just drove an hour and a half pregnant with no air conditioning when meeting him at the airport after our short trip, I wasn’t pleasant towards him.
He offered to help with our bags, I told him no and he insisted on not listening to me. While he was just trying to be nice, he wasn’t listening. Seeing my husbands beat red face from the heat made me even more upset.
Instead of an apology, the owner felt the need to lecture me on how me being upset and snotty accomplished nothing. While I don’t disagree with him, I don’t think he helped in making me less angry by calling me snotty. He told me that we should have called and they would have remedied the situation sooner. Our trip was so jam packed that we did not have the time to deal with the issue, although we should have called to warn them that this was an issue.
I don’t understand how when renting out equipment, you don’t notice that the A/​C isn’t working when one of your drivers dropped it with us at the airport. It was also overdue for an oil change. While both of these «oversights» by the company were unintentional and they refunded us some of our money in a slightly passive aggressive email, it left a sour taste in my mouth.
Vehicles should be checked before leaving their lot. We didn’t realize that the A/​C wasn’t working properly until after meeting up for lunch with family and finally making our way from Tampa to Bradenton Beach. We assumed it would take a few minutes for it to level out given the sun and heat, but we were mistaken after 20 minutes into our drive and all that was pouring out was warm stale air.
I appreciate that companies such as this exist given our family circumstance, I do think they should hold themselves to higher standards because they service those with physical disabilities. And while I admit that I let the heat get the best of me when speaking with the owner, I don’t think lecturing me like a child accomplished anything besides making the situation worse.
Advice: Ask for a vehicle that is up to date on all services and to double check the A/​C before accepting a rental from this company.