Mr Rogers Appliances

The most TERRIBLE repair service. I called to repair my refrigerator last Friday because it was not cooling. They came and said that they cannot open the panel to test the parts because it was covered with ice. I need to defrost it and wait for the call next day. I was charged $ 78 for call fee.
Nobody called me next day. I called on Monday and they told me that they are waiting for parts. (even they don’t know what parts they need because they didn’t come to test).
Here is Friday again! The whole week my refrigerator is down, nobody came to test anything and nobody even called me. I guess the parts are coming from China because it takes that LONG!
NEVER AGAIN! I would never suggest anyone to use this company. Unless you want to give away $ 78 for promise and wait! WASTE of time and money! VERY UNPROFESSIONAL! They don’t care about customers at all!

Wow! I called looking for an electric dryer. They had a GE model available at a great price. I stopped in to check it out and found everyone in the facility to be very polite, organized and knowledgeable. The whole building was very clean even the back room where the appliances were kept and maintained. Super fast service with a smile! They put it in my truck so no damage was done and off I went. Warrantied products that just had to be plugged in to work!
Found my appliance company here in Tampa and Brandon!

First of all after I got an appointment for the next day service which was a plus, then I find out warranty work is a 30 day wait for appts and sarcrasely that was their backup of warranty work. But they did squeeze us in for our broken refrigerator the next day on 31^st Dec. However, the technician comes up and cancel the appointment just moments before he was to show up. So we wait two more days, and they did show up 2hrs early. Umm real good there. The tech said my air filter was bad in the refrigerator and he cleaned a frozen vent i pointed out to him. Air filter??? The temperature was still at 46 degrees 2 hrs later. So I called two hours later for a repeat service since no decrease of temperature. Well this was with Sat 9 – 4 service and this was at 4pm. So once again i call the office on Monday am x2, well I finally got a person to answer. He told me they were all booked up and a different tech would come at my request tomorrow. Please do not send the 1^st guy again. I said total bs. We agreed the office would call after 6pm with set appt time. At 734pm i get a call with a 9am appt. So i am frustrated that the 1^st guy did not resolve the issue, i adjusted the temp in the control panel and the temp started to drop. Why in the world did i go 3 days before i realized the temp control needed adjustment after the tech left. He should have known. He had no clue about the refrigerator electronics. So the long and short of it, is poor scheduling and techs need more knowledge of equip. So call someone else if you need help…

This company is terrible at communication. I needed my washer fixed. I paid the $ 79.00 and was told it would be $ 450.00 to fix. They said they had a refurb for $ 200.00. Sold. I was told someone would be out today. I have called 3 times to find out when someone was coming. They finally narrowed it down to between 4 – 6 after being told «sometime today» then «after 2:00 «They are still not here. I called the office at 6:15 but they are closed… please leave a message. How can someone do business like this?

I found this company on Angie’s list. My refrigerator was leaking water from the freezer to the refrigerator. Making an appointment was easy, and I like how they give you a two hour window instead of larger one, like most companies. That is where my praise for them ends. I have had to have three different guys out to make the same repair. Each guy assures me that he has it fixed, and insists that the previous guy didn’t know what he was doing. Turns out, none of them know what they are doing. Anyone know a company that can actually fix a refrigerator?

Give this company a shout if you have a burning desire to work with technicians that are not well trained, an unorganized scheduling department, and a management team that will offer to lower the price by ten dollars each time they make a trip to your home (a total of five times over the course of a month for me). Same your money and time by calling A DiChristopher.

Stay away from this company! I have been trying to get warranty repairs on my appliances for 6 weeks. First they sent a very young guy to look at things he took photos and I never heard from them again. I contacted frigidaire and another guy came out, experienced and very apologetic about my experience, said they’d be I touch right away to do the repairs. That was a month ago, never heard from them again. Frigidaire then checked again, no response and found they had been removed from their warranty vendor list. Given my experience and those of the others here, you should have a pretty good picture of this place.

If you are looking for same day service, don’t bother. Called Mr. Rogers to come out and repair our refrigerator. The man that answered the phone made me feel like he did not have time for my call and I felt rushed off the phone both times I called. I called first thing in the morning and he told me he would call me after 5pm that day to tell me when he could be out the following day. Not good when you have food in the fridge going bad.

Again, I wouldn’t even give this business one star but I had to write an update as they had ‘rescheduled’ to come today between 9 & 10am. Well we waited until 9:50 to call and ask if they were on their way. They told us that they had been out to our home and that we told them we didn’t have an issue.
Well that was ridiculous as we were home, and waiting, so once they got a hold of their technician, they found out that he actually went to our next door neighbor and then left. Since he didn’t bother to check the address prior to leaving, or call his office to ask them if he went to the right place, we had to once again schedule for them to come out. I have no patience for people who are unreliable and unaccountable. I said «it’s not my fault your technician can’t read» so when are you coming? And I said, again, you cannot send the same person who came the first time.
They said well they’d have to try to find someone and they can put us on hold or call us back. I said it is 10am and I am not going to be here all day so can you just tell me when they will be here? The guy got very flustered and said he was just trying to help me but it was clear I didn’t want their help so he would call our rental company and tell them they were cancelling the call.
In my opinion, and my husband’s, they didn’t want to come back out in the first place, so to save face with the property management company they «attempted» to come out by going to the wrong address. I would have been MORE than happy to have a different company come out rather than wasting time dealing with these people yet again.
Incompetent is what I would say in describing them! DO NOT USE THEM!

After shopping around for a used W/​D, I chose Mr Rogers who sold me a refurbished machine. They delivered and installed and gave me a quick demo on how it works but when I went to use it later it didn’t work. I recalled that during their demo, they skipped the wash cycle and went straight to rinse… I began to think they deceived me to get the sale. They tried to fix it to no avail. Eventually they took it back and gave me a full refund but I won’t be buying from them again.
On the plus-​side, they were very friendly and easy to work with.

Alright, so I was bummin’ when I didn’t see a review for this place while I was shopping for a washer and dryer, so for all you Unilocalers in the same position, here’s the 411:
I needed a washer and dryer but was in no financial position to buy a brand new set from a big box store (and couldn’t really wait hoping for a good sale around the holidays). I live in a second floor apartment, don’t know anyone with a truck, and I wasn’t about to push my luck with the friends that just recently helped me move my existing furniture into this new apartment– so that ruled out Craigslist. I was in search of a place that would sell me something gently used, refurbished, inexpensive, and deliver it. (Small task, right?)
So my googling led me to Mr. Roger’s Furniture. Under $ 500 for a set, deliver, and a 6 month warranty. I had my uncle go check the place out and he said it seemed legit. I called them up and the guy sent me text pictures of the units he had available as I wasn’t able to make it there during business hours. (I know this sounds a little weird, but at the same time it was super convenient. After all… what can you actually tell about such equipment just by looking at it? Saved me a trip down there and I could at least get an idea of the models.)
The guy I spoke with (Mr. Rogers?) was very friendly and accommodating. I paid over the phone and scheduled a Saturday delivery and they were delivered no problem. Now, I will say, I expected to have to do some cleaning of these appliances, but was surprised at how much I had to do. Both the washer and dryer were really quite dirty with paint chips and dirt and dust from the refurbishment (not like, hair or lint from the previous owner– that would have been too gross for me). So after more time cleaning than I expected, I ran both machines. The washer is a bit loud, and the dryer is still burning off some of the old owner/​repair smells. But if it’s truly unbearable I can always fall back on the warranty.
The moral of the story is: you get what you pay for. And ultimately, if these things last a couple of years, I’m still ahead financially of my other options (buying brand new or renting). And I’ve heard and seen reviews that say very similar things about rental units, so I think it’s kind of the nature of the beast. So for anyone in my position, I would say definitely give these guys a shout and see if it fits your needs.