Newsom Eye

I had been nearsighted since the 5^th grade so at age 27, I decided to have LASIK eye surgery done at Newsom Eye to correct my vision. I never had my eyes examined the way they did at Newsom Eye. Dr. Fazio was extremely thorough with my eye exams, each time explaining to me in detail what he saw in my eyes. He was very personable too!
For the LASIK procedure, Newsom Eye continued to exercise this attention to detail. I met with them two weeks before my procedure, the day before, the day after, a week after, two weeks after, and every month thereafter for an entire year. All this to ensure my surgery was successful! The procedure itself was quick and painless. The only weird part was the device used to hold my eyeballs in place while they cut the corneal flap. It felt like lots of pressure on my eyes.
The staff were great and tried their best to make me feel calm. One of the staff even held my hand when they put the eyeball device on my eyes. This was very endearing! Thirty seconds on each eye and my procedure was complete. It was a bit blurry at first but I could see instantly. The next day, my vision was better than ²⁰⁄₂₀. A year and a half later, my vision is still slightly better than ²⁰⁄₂₀. This procedure will change your life. Thank you, Newsom Eye!

The staff is nice and Dr. Fazio is great with me. (I’m not always the best patient). Dr. Newsome has numerous degrees as we researched him before my cataract surgery. Having a piece of skin lasered off today that was left from the initial surgery

Where to begin. This company has no clue how to run there office. The wait times are horrendous. You can expect to be there for 3 hours at almost ever visit. They are incredible under staffed… ALWAYS!!! Do not even bother trying to complain to management because they make no effort to rectify the situation. I have no clue how they keep there patients. I can tell you one thing. They have lost me as a patient. I will never be going back.

I arrived at my appointment and was told that my vision benefits were approved for this visit. I was taken back where an initial eye exam was done and then drops were added to dilate my eyes. All perfectly normal, so far. Then the tech decided to measure my tear production. She added different drops and put paper strips in my eye. Again, perfectly normal, or so I thought. When the doctor came in, she was unable to get a reading. I no longer could see anything clearly out of my left eye. I could tell that something was wrong and she said to reschedule the appointment. OK, things happen. I had an unexpected reaction to the drops maybe. When I went to pay and reschedule, they told me that my co-​pay was $ 5. I questioned this, because in the past, my co-​pay was $ 25.00. She assured me that it was correct and made my follow up appointment. I was told that I would be OK to drive because I would only have an issue close up. My distance vision would be fine.
Inside, I did not have an issue. Once I went down stairs, it was a different story. I had no depth perception and the sunlight, even with sunglasses, rendered me nearly blind. My eyes were burning badly and I was in pain. I could not negotiate the curb and felt helpless. Once I struggled to my car, I sat there for nearly an hour before I felt safe to drive. I was afraid if I tried to go back upstairs I would fall or trip over the curb. I was grateful to get home safely.
The next morning a woman calls me. Mangles my last name and then struggling to form a coherent sentence informs me that they made a mistake and that they aren’t contracted with my vision benefits company and I owe them an additional $ 50. How do you get approval for a patient with a company you don’t do business with? I told her I questioned it the day before and was assured that I only owed $ 5. Since in the past I only paid $ 25, I asked what the other $ 30 was for. She said the refraction was an additional $ 30. I told her that I had never paid that separately. She said she would have a supervisor call me.
Several hours I receive a phone call from her supervisor. She reiterated that they didn’t do business with my vision plan and that I would be receiving a bill in the mail. She said they were taking the $ 30 off because they didn’t actually do the refraction (due to the wrong drops being put in my eyes). I again asked how one gets approval for a patient from a company you don’t do business with. She then changed the story to” it’s accepted at another location” and when I asked which location it then changed to «the company no longer offers this benefit.» Well, which is it?
She admitted that they didn’t follow protocol and assured me that they would «follow up.» Exactly what good does that do me now? The way I see it, their administrative staff is incompetent and the techs are overzealous and overstep their bounds. They chose to administer additional drops that were not requested by the doctor, without knowing my sensitivity to them.
I have always liked Dr. Santeramo and am sorry that until she goes to another practice, I will not be seeing her again.

I went here is my ongoing search for cool eyeglasses. Their selection is nice. Frame selection is better than Lens Crafters & Pearle Vision. I’ll be back for a pair I spotted perchance I cannot locate a better option. Do know the place itself is quite nice but the building, parking lot & landscaping are in great need of mainenance & updating (circa 1982).