O’Reilly Autoparts

Incompetence and slow would be too generous for these bozos. I have had much better experience with the O’Reilly on South Dale Mabry.
This location was simply a discouraging reminder of how inept some people can be.
This location was slow in handling customers, and, completely disinterested in assisting anyone with questions.
Avoid if at all possible.

These auto part stores are popping up around Tampa. I was having battery problems & needed to replace my battery. A friend said he had had a good experience with them & suggested I give them a try.
The particular battery for my car was $ 10.00 cheaper. Not a huge savings, but a good savings.
The staff was very friendly, well informed & knowledgeable about vehicles. I went on line & found a $ 20.00 coupon, which really added up to bringing down the cost.
Before I knew it, the battery was replaced, I had my Warrenty & receipt and was on my way.
What’s a girl to do? Great service, is always a pleasant surprise.

Called a few days ago and asked for a upper control arm bushing. I was informed that they would receive it by 3pm. When I arrived to pickup the part at the time given, I was informed that the part had not arrived yet due to the delivery being delayed. Since the part was coming from there main warehouse in Lakeland, I did not think I was going to have this much trouble. I asked the person that was helping me if they could contact the warehouse to see when it would arrive and I was told they were unable to do so, which I know is bull s***. I was told the part would then be in by 5:45pm or 9am the next morning.
When I went back to the store in the morning the part still had not arrived, at this time I asked the man that was helping me to call the warehouse to see where it was. First he told me the reason the part did not come in yesterday was because it was ordered after there cut off time, which was not relayed to me on the phone when I ordered the part, in fact they insured me it was going to be there. The man contacted the warehouse and was basically talking in circles, when I finally called Napa and was told they had the part. So needless to say this store was terrible for a customer service experience. This was the first and last time I will ever shop here.

What’s the wonderful store! Just few days ago I had problem with my car and went to ask Manager what will be the best solution. He solved everything so nicely with a high level of knowledge and a professionalism.
Manager’s name is Joshua and we (me and my husband) love this guy absolutely. He is so intelligent, skilled and the best fit for the position! Besides that Joshua posses such a great personality. I don’t know better store in this area with such a wonderful customer service. Way to go guys and others should follow! Thank you so much!
Joanna W.

We’ve gone to O’Reilly’s a couple of times, both times for minor parts (a bulb and license plate frame). The guys who work there are super helpful. Highly recommend.