OTC Powersports

This week was the second time I went to OTC. Requested a carb replacement, specifically saying NOT to clean the carb, and turn signal bulb. Without authorization phone call they did another carb clean instead of the replacement.
Why do they still have a high star rating? Because of the customer service. As I said before, the owner is an amazing guy. He was in New York on business, but his employee rang him up and after the initial anger settled, he agreed to a minimal charge on the cleaning so the bike could be riden around. The employee, though lacking empowerment, took all the necessary steps to reconcile the situation.
He explained that he does not have a contact with Kymco, and therefor cannot order parts for their scooters. However, he recommended that we can buy one online and they can install it.
Obviously not what I exactly wanted to hear, but he and his employee did a great job of handling a poor situation. This has not detured me from going back to this shop.
On a side note, they have moved since the first time I went. When I dropped off the bike this week, it was only the second day they were at their new location — which might explain the confusion. They are across the street, their parking lot is ajoining the Thorntons gas station.

I am new to the area Tampa area and I was looking for a motorcycle repair shop to fix my dash, turn signal, and brake lights on my GSXR-​1000. So I search on the internet and came across OTC Powersports. I gave them a call this morning and asked if I could bring my bike in for repair and they told me to bring my bike in within an hour or so. I brought the bike to the shop and within a few minutes they took my bike in and started checking it out. OTC Powersports found the problem and repaired my bike in less than an hour. The maintenance and customer service there is one of the best I’ve seen. There service rates are unbeatable as well. I will be bringing my bike back for service because they are a fast and efficient motorcycle repair shop.