Pep Boys Auto Service & Tire

I had an issue about 3 – 4 weeks ago with having an appointment and there being a wait time once I showed up. Wrote a pretty lengthy harsh review on what happened and who I talked to in store. Less than 1 week after I posted the review on Unilocal,Pep Boy’s corporate reached out to me via email. A day later I was contacted by a manager at the store, Stan, to help me out with my problem.
Stan called me to make an new appointment because he wanted to make me a satisfied customer. I booked an appointment only to find out that on that day I had to be on a plane for work. Called Stan the day of my appointment and told him the situation. With no questions asked he «said no problem let’s book a new appointment for you.» We made a new appointment 2 weeks out (6÷5÷16).
On 6÷5÷16, the day of the appointment, Stan was there at the desk to greet me. Told him I was here for my appointment @ 10am. They took my car in right away to re-​balance my tires. He asked me if they can do anything else for me today and I said «nope, just need the tires balanced.» They quickly finished up with my car in about 1 hour. Stan told me my car was ready to go! He gave me some paper work with a handshake and a smile and I was on my way! He didn’t charge me for the balancing! (due to my prior bad experience with the appointment/​other manager.)
Stan really cares about making sure the customer is happy with car service done at this Pep Boys! I will mostly likely return to this Pep Boys just because of the excellent customer service Stan provided!

Full service auto repair and tires. Buy 3 get 1 free tire deals. Discounted oil changes-​bring your coupons from
. Open 7 days and til 7pm mon-​sat. GREAT customer service from manager Master technician Kurt

Just Opened & LAZY!!! Lazy Lazy first lemme start by closes @ 7pm im in the door @ 620pm wasted 20min folding a receipt then makes me wait to tell me they can’t mount tires really then if that’s the case why make me WAiT??? worst customer service by the old man wearing glass terrible customer service being your NEW you have competitors like walmart with a 7 car waiting list peps boy can’t handle 2 cars !!! & they close @ the same time point being made NEVER EXPECT Work to get done here !!!