Pierhouse at Channelside

We moved out in December to move to west shore to be closer to work. We didn’t realize how good we had it until we left. The best part of Pierhouse is the hard working maintenance staff. I feel so bad for them because the people that live here are just plain rude. If they are done with a banana or tea bag they just throw it on the floors. This was so frustrating but it wasn’t the fault of Pierhouse and they were always cleaning, even on the weekends!
One of the reasons we moved was due to the amount of noise late at night. People would yell and scream in the hallways and outside right by our window. I feel that we just had a bad location right by the entrance to the building. If we had lived somewhere else in the building it probably wouldn’t have been so bad. It is apartments and sometimes you hear people above you. Once again I think it is because people are disrespectful of the neighbors.
We are considering moving back once our new lease is up because it was a great place to live.

After looking at endless apartment complexes in the Tampa Bay area, I decided to rent at PierHouse from my big move from Boston. A great rent concession was available and it put a cherry on top of the great amenities and apartment styles. Before I get into my review on the not so great items of PierHouse, I’d like to point out some of the great features of this complex.
1. Location, Location, Location: The fact that you are in the Channelside district and close to downtown and major highways is key. This was one of the top deciding factors for me, especially being new to FL.
2. The amenities: The pool and sun deck are beautiful. There is a grilling area and fridge for poolside BBQs. The 2 story gym offers basic cardio, weight machines, free weights and a TV with on-​demand workout sessions. The jacuzzi grotto is my personal favorite about this property. The game room is a cool place to hang with friends and watch TV or play pool. The cyber lounge is beautiful and is a quiet place to read or do some work.
3. The maintenance staff: They are great. Work orders are completed in a timely manner. They are always pleasant and constantly doing upkeep on the general areas of the building.
4. The floor plans are spacious and offer ample closet space. One, two and three bedrooms all have sliders to a decent sized balcony.
Now, for my not so favorite parts of living here. Honestly, I really only have two; the residents and parking garages. These two do go hand in hand. The parking garages are a nightmare. The residents drive like they Keanu Reeves in ‘Speed,’ it is absolutely insane. I have been almost hit my them not only in my car, but walking through the garage. I shouldn’t have to say a prayer to not be a pedestrian auto accident victim. The larger of the two garages that link Building a1 and 2 have compact car spaces at the corners of each row. Residents never seem to understand what the word ‘Compact’ means. They park their F-​150s, 4 Runners or X5s in these spaces. As a result, it makes it nearly impossible to see around the corners. In this situation, two cars can not go around the corners at the same time. I have informed the leasing office of this issue and provided endless supplies of photos and license plate IDs, but the residents still do not mind the parking rules. What ultimately needs to be done is for the corner compact car spots to be removed to allow for easy access around corners and to eliminate SUVS, large cars or pick-​ups from parking there. The first floor is for guest parking. I think the name should be updated to Channelside Communal Parking lot. This floor is not gated, so everyone parks here for free during events. Due to this, the ‘guest spots’ for the residents who pay quite a bit of money to leave here, aren’t available.
The residents here also could care less what the hallways look like. They leave trash, spill liquids all over the rugs or don’t clean up after their dogs defection on the rugs. Some of my college dorm neighbors treated their building with more respect. Believe me when I say this is not all PierHouse residents, but it is a good percentage of them.
As for the competition in the area, there are some nicer properties and there are some that are far worse. PierHouse has some great features and despite the issues noted above, it is a nice place to live.

I have had the worst customer service experience with the employees who work in the leasing office of Pierhouse Channelside. They have terrible communication skills. They NEVER answer the phone when I call, which has made me have to go out of my way and drive to Pierhouse on my lunch break just to ask them simple questions that could have easily been answered over the phone. They made the application process very difficult, not communicating to each other when certain parts of the process were taken care of. For example, I provided all of my income information on a Monday, which was the last part of the application that needed to be completed. Processing my application was not even started until that Thursday. This caused a major delay with moving in and added stress for myself. Everyone I spoke to at the leasing office knew that it was extremely important for my move-​in date to be that Friday, but they did not even process it until Thursday. Also, I felt the staff was extremely rude to me about this whole process, they would not give me direct answers when I asked questions.
I am extremely dissatisfied with the quality of service

Current resident. They claim it’s a luxury apartment but that’s a lie! The cabinets are cheap and are constantly falling apart. The office staff is rude and needs trained in customer service. They don’t have a package room where people can retrieve their own packages, but refuse to email residents when they receive packages. They have a meeting room area that is locked to residents and apparently you have to request access to use it, but never provide information when you inquire about it. And today they notified residents that they are eliminating all visitor parking. They mentioned they will be charging for special event parking starting tomorrow, but have not provided residents with a list of dates for these special events. They also plan on charging $ 20 when all other lots in the area charge $ 10. Every one that I have encountered today is pissed off about the visitor parking and to top it off the office did not answer calls, return voicemails, or emails today! Don’t waste your time at Pierhouse! There are too many other Apartments in the area to waste your money on a place that treats their residents like shit! Anyone with an ounce of customer service experience knows that if you send out an email like the one we received today you need to provide a hell of a lot more detail and notice than was provided!

Please be wary of Pierhouse because they have multiple speed bumps in the parking garage which are not Handicap Accessible for people in wheel chairs/​disabled because you cannot push a wheelchair over the speed bump. There are two handicap parking spaces so if they are taken you have to cross the speed bumps which causes a hindrance for people in wheel chairs. Understandably they placed the speed bumps to slow driver traffic, however, this cannot be done at the expense of the disabled.
That being said the building looked like a great place to live and the facilities are clean. The staff with whom I spoke on the phone were friendly and able to answer questions quickly.

We enjoyed watching the construction of the Pierhouse and we have several friends who truly enjoy living on this very specious property… an entire city wide block of FUN and walking on the Yellow Brick road is always a treat!

I am a real estate agent who specializes in rentals in the South Tampa market. I have worked extensively with the people at Pierhouse in my professional capacity and found them to always be helpful and effective. After the major flooding that occurred a few weeks ago I found myself in need of a new place to live. My family and I found ourselves in dire straights, as our apt. was ruined by water damage and toxic mold. My first thought was to move to Pierhouse and I’m so glad we did! Living here is like living in a luxury resort! They have an amazing gym, a great pool, numerous well designed outdoor spaces, and so much more! We moved in last week, and haven’t looked back. This place is safe, stylish and fun, our 17 year old son loves it! My only regret is that we waited so long to move here.
The staff is amazing and so unbelievably helpful. The grounds are kept pristine. The amenities are amazing. We can walk to over 14 restaurants. Then take the trolley to Ybor and downtown. This is the ultimate in Tampa Urban Living.

I moved in earlier this year, and I have mixed feelings about this community.
First of all, the staff:
With the notable exception of Mindy, who apparently has never learned standard email etiquette, and who refuses to work with me or even acknowledge me when I greet her, the entire staff are incredibly helpful and sweet. Andrew K in the front office is very helpful and enthusiastic. He would make a good therapist.
Maintenance came immediately when I put in a request. When he finished, I alerted him to a wasp nest that I keep spraying and knocking down (but the wasps are relentless), he just went out with a broom and knocked it down again.
Next, the environment:
The buildings and grounds are pretty, but the construction is very low quality. I can hear every step the people upstairs make, whether it’s directly above my apartment or in the hallway. I can hear my neighbors having sex, I can hear my other adjacent neighbors talking at normal volume, and I can hear others down the hall who seem to think they’re on a ranch somewhere and that no one for miles can hear their loud music. A lot of people who have dogs do not clean up after them, and there are cigarette butts all over the grounds, especially in the courtyard garden.
And the amenities:
Gym is acceptable. Pool is good, but you should definitely work out before going, because everyone is in shape. The community offers recycling, but like anywhere, people mindlessly throw their trash in it. There’s no public wifi. A company provides «specially priced» massages, and once in a while a food truck is present on the street.
Finally, the location:
It’s downtown. Right by the arena, Ybor, Riverwalk, and a lot of other hotspots. Very walkable and a gorgeous part of town. There’s even a city bike station right out front, and it’s only one block to two TECo streetcar stops.
My biggest gripe is easily the construction. Nothing is soundproof or efficient. But as long as people are willing to pay this much, the price will never come down, no matter how unreasonably high this shoddy construction is. While this place is pretty nice, it’s NOT luxury. It’s the perfect example of «Not all that glitters is gold.»

Pierhouse is a great apartment complex and community. The management team is on point and have always addressed our questions/​concerns in a timely manner. Mindy and Andrew K. always take care of things! The location is great. There is walkability to restaurants, Amalie arena, and River Walk. The property managers keep the complex clean from trash and are visible around the property on a daily basis. We feel safe and secure living here. Honestly, best apartment complex I’ve lived in.

I do not usually write reviews, but I have to for this one.
Pros: great location, easy parking, food trucks come weekly, **looks** luxurious, nice tile floors and washer and dryer in units.
Cons: please believe me when I say it sounds like shrek lives upstairs. Unfortunately, it’s not because my upstairs neighbor is particularly loud, it’s because this building is shoddily made. You can hear people walking down the hall upstairs and it sounds like thunder. I have been living here for four months and this is what has gone wrong: move in day, they forgot to change the locks, so I could not get in until they figured it out. Move in day: no hot water. Had to have it fixed. A week later: screen door keeps falling off. Can’t be fixed because the door frame isn’t square. A month later: shower won’t drain, so they have to unplug it (note, I have short hair so don’t think it’s possible for me to clog it up that fast). A month after that, my kitchen sink FELL OUT OF THE COUNTER. Not even kidding. It came unglued and fell out. Took three days to fix. Last night the toilet was making bubbles. Don’t know why. When I came home from work today, the bathtub was filled with bits of food and nasty brown water, and the bathroom floor was soaked, so apparently something exploded while I was at work. It’s been fixed, but apparently I’m at the end of the plumbing line, so any problems with the apts before me become my problems too.
Bottom line: super nice employees, awesome maintenance guy, but too much lipstick on this hog. Look elsewhere!

We couldn’t have been happier when our lease was expired. Very poor construction – definitely not quality materials, especially for the price you pay. Residents are young, loud, and do not pick up after themselves (i.e. Dog poop in hallways). I would say ⁹⁄₁₀ times we’ve called to talk to management no one answers the phone. Overall, a waste of money.

There is so much to consider when trying to find the right apartment. I must admit, I didn’t realize that when I chose my first place in Channelside. I won’t say where we moved but I will say it was a beautiful building and, awesome apartment. The problem was that every time a dog went to the bathroom on the carpets, it wasn’t cleaned for weeks. In addition, dog urine was on the floor in the elevator on a regular basis. The loud music, running in hallways and «partying» was excessive and management did very little about it. It was a very frustrating year.
We decided to move and give one more place a try because Channelside is such an amazing place to live. We were very careful this time and can not believe the difference! After investigating almost every building, we chose Pier House. This place is immaculate. Even if there’s dirt from a shoe on the carpet, it’s gone within hours.
Mindy, in the front office, was so patient with us when we wanted to see every inch of the building. She’s always there for anything we need and if a light needs to be changed or there’s an issue in our apartment, it’s taken care of immediately. We are coming up at the end of our lease and I can tell you that the caliber of person who lives at Pier House, the amenities offered and the cleanliness of the place– is the ONLY place for us– Pier House is the BEST choice in Channelside living.
It’s a place we feel proud of and feel lucky to have found!

This is one of the worst buildings i’ve lived in. The Staff are incompetent and not helpful; the structure is wood, so you can hear absolutely everything; I put in a maintenance request over a week ago and still have not heard back; many of the things the leasing agent told me during the sales process ended up not being true, so don’t let them fool you, including they told me that no one had ever lived in the unit i was taking — well there are holes in the wall where pictures were cleary hung and after 2 months of residence almost every light bulb in the track lighting is already out (so i have no lights and it has been a week since my request and no answer). They also told me i would have the pet fee waived as part of my leasing special even if i got the pet later, but that was apparently not true.

I moved in almost 2 months ago and couldn’t be happier. The office staff is friendly and they all know me by name. They fix any concerns immediately. They have been great about organizing things for residents — food trucks and activities on site. You can’t beat the location, it’s walking distance or a short drive to so many things. The grounds are well kept. The amenities are awesome — pool, grills, gym, opening a Orange Theory in our complex. Parking is easy. Neighbors are friendly. I don’t know how anyone can complain about living here! I love it!

I was the third person to move into Pierhouse, and I would have to say a lot has changed since the day I moved in. POSITIVE changes. The new management group has really taken my concerns and/​or suggestions into consideration. Everyone in the office has been really easy to talk to and any maintenance concerns that I have had have been taken care of right away. The amenities here are phenomenal. Nothing else in Channelside compares to the features we have at Pierhouse. The interiors of the apartments themselves are really modern and well put together. Parking is really simple which is huge for me. I come from another mid-​rise building and parking used to be a nightmare. You’re a swift walk or bike ride from Bayshore, Channelside Plaza and downtown. You’re right next to the aquarium too which is neat for when you have out of town visitors. All in all, I love living here. I have no plans going anywhere else anytime soon.

If I could give zero I would. We have lived here for over a year, and went through the frat phase in a building that was touted to not allow co-​signers. IF you got that in writing from previous staff, you have an out legally! How about we get nicer people to deal with in the leasing office. Never have we paid so much for rent and been treated so rudely. If forms aren’t supposed to leave the office, then train your staff! At least the previous staff was nice just not responsive before the sell of the property to ZRS. Still no water in gym!!! These are not luxury — wood construction is not luxury! Sounds like the ceiling is falling down in the hallways when people walk above you.

I really couldn’t be happier! We moved form Miami in June– the first interaction with the team was great– they even held our apartment for 45 days until we moved in!
They spend a lot of resources making sure the property is maintained. Trash is taken out, dog bag are always out, pool area is clean and maintained, grills work. I even called about the pool needing a cleaning after July 4^th (it was a fun weekend!) and the maintenance crew was even nice enough to drop by my apartment and let me know the pool cleaning crew was coming out the next day– great service!
The last review about it being «frat style» is not true, infact I heard that you have to qualify yourself on the income portion of the requirements, so no cosigners (no college kids). The pool is busy on the weekend, but what pool isn’t busy on the weekend in Summer in Downtown???
Location is awesome– you get covered, garage parking (for free) and for your guests– aminities include a Zen garden, fitness studio with boot camp and yoga classes, spa with discounted massages, dog park, 6 BBQ areas, fire pit, and more.
I love it– highly recommend!

Avoid at all cost! Not worth the money! Walls are paper thin! Not true luxury!