I made an appointment online on a Monday –a very simple process– electing to take the first available appointment(8:45 am) on a Friday morning at this location. I arrived five minutes prior to my appointment time, and there were two other patrons waiting… it took less than five minutes before I was called back. The woman who collected my samples was phenomenal, I never even felt the needle. I was in and out in less than 30 minutes, and it only took this long because I had to drink some water and wait until I could provide the last requested specimen. When I left, there were a handful of patrons(5 or 6) waiting in the lobby. I have been to this location once before, and had a similar experience… in and out with little to no issues.