Safelite AutoGlass

DON’T WAIST YOUR TIME! THEY DON’T WANT YOUR BUSINES! I Scheduled an appointment between 8:00 — 12:00. I called at 12:15 to find out how much longer it would be and was told that they would contact dispatch to find out. At 1:20 I received an email that the appointment had been canceled! No call, no please reschedule, just an email cancellation. When I called back to find out what happened, I was told that they didn’t have anyone available? Odd way of doing business!

Prompt and professional. On a Saturday.
Simple mirror fix, but they made it easy for me. I have used them in Charlotte and they were great then, too.

The worst experience! Black crap all over the dash… Didn’t fix the windshield strip they damaged… Now water is getting in the car. Ron didn’t want to help us, supposedly he’s the manager. And we paid cash instead of using an insurance claim!!! Very ridiculous !!!

Exceeded all my expectations. First time I’ve ever had to have a windshield replaced. They told me who was coming, gave me a time frame and called about 20 minutes away. They came to my work and it took about 15 minutes to get done. So I couldn’t have asked for anything different or better. Wouldn’t think twice recommending Safelight or using them again if I needed to.

Awesome until you have to deal with a problem. With all the construction in Tampa, I’ve relied on Safelite for my last few windshield repairs, even getting the same technician, Julio. He was always awesome, friendly and set expectations.
I had another repair yesterday and it wasn’t until I got inside my car did I notice the crack was still there… with actually more cracks? I was confused and called customer service to have a tech come out because it’s not as if, David, did anything wrong. Perhaps he couldn’t locate the crack. The reason for the 2 stars is he customer service line. The worst. I was on hold for 30 minutes, repeated my story three times as I was passed along, and never once received a please or thank you. I didn’t even have a chance to say «no» I can’t hold because I have a meeting, I’ll call back. I just hung up with Mrs. Smith who said a tech would be calling but it’s been 30 minutes so I’m not holding my breath.

I heard about this company from a friend — I was very impressed with their service, professionalism and quality of work!

After my car was broken into & my driver side window smashed I called them to fix my window. The initial representative I spoke to was friendly & helpful. My window was to be over $ 450 but with an insurance discount it was $ 300 plus $ 50 installation fee. (BTW– Toyota Venzas have some of the most expensive parts because there aren’t very many of them. Even more than Mercedes or BMW parts. Crazy!!) She told me they had to order the window & would call back after she spoke to the closest store. She gave me their address and said I could stop by and they would temp patch up the window with a sticky plastic so I’d have some weather barrier until they could get to me. I did this and the staff was friendly & quick & got me out the door right away. She then called back a little later to set up an appointment for the next day. The gentleman who came to my work the next day to replace the window (Jaguar) was just that… A true gentleman. He explained everything he was doing, what might happen and was just generally very pleasant to work with. My only concern with them is that no one mentioned that my insurance covered all glass with out deductible (mine is $ 500). So the $ 350 came out of my pocket instead of insurance. But I can’t complain to much because it was my responsibility to figure out and I was also concerned about putting a claim on my insurance…

Had a crack in the windshield that spread to become about 2 feet long. Called my insurance company who set me up with Safelite for the same day winshield replacement. I got a call from Safelite 30 minutes later informing me he would come by within 30 minutes, then about 30 minutes after that Fabian from Safelite was at my house and replacing the winshield. Job was done in about 20 minutes.
I really appreciate the service was done quickly, they kept their promises about what time they would show up and how long it would take to do the job. Fast, professional, friendly, would definitely recommend Safelite.
I also really like that they can come to you and do the work at your house. This is really convenient if you need a winshield replaced, since you aren’t supposed to drive for 45minutes after it’s put it.

These guys were great!
I’m an idiot and forgot I’d had the chip on my windshield filled ages ago, and thought it was a new one. Orlando and Carlton came out to fix the chip and, when they realized it had already been filled, decided to polish it down for me along with another filled chip they found to keep my wiper blades in good shape. They could’ve just left after they realized I’m a moron but they stayed and helped me out. Fantastic guys!

I have to say, I am very impressed with the job that these guys did!
Recently on my way to work a stone hit my windshield and cracked it. I looked around for a reputable company and called my insurance to schedule an appointment to get my window fixed. Not only did my own research bring me to Safelite, but my insurance company also recommended them too.
I brought my vehicle in on a Saturday afternoon, they guy there are really nice and super friendly! They took my vehicle back right away and told me my wait would be about an hour and a half; I was actually back in vehicle and on my way home in just under an hour!
I would recommend Safelite to anyone who needs their windshield replaced or any other window in your vehicle replaced. They are fast and professional!