Screwbox

Three weeks ago my 2009 MacBook Pro stopped working. I took it to the Apple Store where they ran diagnostic tests and figured the hard drive and/​or its cable needed replacing. Because my Mac is «too old», the Apple Store wouldn’t open it up. A similar thing happened when I brought my Mac to iHospital. So then I went to Screwbox since Steve told me over the phone he would open it up at no charge. He determined just the hard drive cable needed replacing to get my Mac working again and quoted a price cheaper than iHospital. Although I didn’t have enough money then to get my Mac fixed, Steve went ahead and replaced missing screws and rubber pads at the bottom. Yesterday I finally got the hard drive cable replaced. Steve got the job done in less than 20 minutes. I’m a pleased Screwbox customer.

So my $ 2,700.00 MacBook Pro stopped working on me. I saw the great reviews for Screwbox so decided to give it a try and I’m glad I did. Steve knew right away what the problem was then he asked me what year the model was. Then he went to the back, printed out some documentation from Apple that said there has been issues w/​the late 2011 model of the MacBook Pro. He told me to take this to the Apple Store a mile down the road and they may be able to fix it for free. Sure enough, the problem was exactly what Steve diagnosed after not even having to open up my MacBook. Apple sent it off and fixed it for free! The documentation I had to sign showed a waived balance of $ 310.00 dollars. Steve could have easily repaired my computer and charged me but he didn’t. Now that is a stand up guy. I will bring any future problems I have with my Laptop to him and also refer any friends that experience problems. All in all, he saved me at least $ 310.00. Definitely go there.

I don’t usually do reviews for businesses unless it’s horrible but, Steve is the BEST! He made my 5 year old MacBook Pro a lot faster by replacing the hard drive and charged me a lot less than what Apple would’ve and even did somethings that I didn’t think to ask for. Great customer service is going above and beyond for your customers and that’s exactly what he did! My laptop was ready in less than 24 hours!

I went to Screwbox based on reviews and word of mouth. I was not disappointed. Steve’s stellar reputation precedes him.
I have a mid 2012 MacBook Pro that’s been acting slow and sluggish lately. Assuming it was old and I just had a lot of junk on it so I didn’t give it much thought.
On Saturday (09/​12/​2015), I was trying to work from home and the slowness of the computer was seriously annoying me. I went into Disk Utility and tried to figure out what was going on. I got an error that something was wrong with my hard drive. I called Screwbox without even checking their hours of operation only to realize they were closed. About an hour later I got a text from the same number. «Screwbox will be open from 3 – 7 today. Is there something I can help you with? –Steve» After giving a description of my issue, Steve asked if I could come in.
To me I had already received amazing customer service and I hadn’t even walked in the door yet.
When I got there Steve was working with another customer but he was being very time efficient so he assisted me at the same time. I went in knowing I needed a new hard drive and I was pleasantly surprised that the cost was more affordable than I was expecting. I was in and out in no time with a promise that my computer would be ready the following day.
The next day (09/​13/​2015) when we spoke I asked if I could bring in my 2009 iMac because it was so slow I had stopped trying to use it. As I was pulling up Steve came outside to assist me with my iMac. When I came in, he was in the process of trying to salvage the data on my dead drive. I was pleasantly surprised that he was attempting to recover my data but thankfully I had thought ahead and backed up all my pertinent files so I was able to tell him not waste time trying to recover the information.
In diagnosing my iMac the preinstalled hard drive was smaller than the one that came preinstalled in my Pro and the iMac didn’t have enough RAM to support the current OS I was running on it. Once again, the cost for upgrading was less expensive than I anticipated. He told me my computer would be ready for pick up on (09/​15/​2015).
On Monday (09/​14/​2015) I got a call from Steve that my iMac was ready to be picked up, a day early! He graciously carried the computer out to my car for me without even being asked to do so.
Having had a previous experience with an inferior competitor, I can say that Screwbox is hands down the best place to take your Apple products for repair. I don’t know many people that would willingly come into work on their days off to help a customer in need.
Now my computers are both running beautifully and for about a third of the amount it would have taken to replace one of them!

This review is for NATE! All these 5 star reviews are for Steve but Nate fixed my work email acct on my iPhone in like two seconds for free! Apparently he just used google to find the missing server but that’s besides the point.
Everyone at this business is super cool and super smart and awesome at what they do! (How’s that for adjective use).
This review is long overdue, but thanks Nate! I would be missing a lot of important [email] info if it weren’t for you!

Thank you steve. This man is a saint my son who has some challanges bought me an older Mac book with his only 20 $ for my birthday from a school friend who was going to throw it out after dropping it… my son. was distressed because he said he didn’t know if it could be fixed. I didn’t care it was the love that he showed, I brought it to steve and it turned out to be something easy he fixed while I was waiting. Needless to say my son is so very proud! Steve is honest won’t rip you off and knows the Mac industry. It seems people come from all over with there macs. My undying gratitude to you steve you have made my boy so proud bless you for your kindness. Debbie. Dakotas mom!!!

I am very excited to have Steve to help my business, fix my MacBook Pro and recommend solutions for my computer needs. No need to go to the mall when you can park in front of the store, walk in and have the owner make my life easier.

This place is great! The owner, Steve, is fantastic. He’s efficient and knowledgeable. Fixed computer for me immediately, as i waited. No need to drop it off and come back. Highly recommend!

Steve is AMAZING. I have had my macbook pro for about 4 years now, and it was starting to slow down so I brought it to Apple to see if anything should be done. After waiting for four hours, I finally saw one of their geniuses. He was nice, and turned off the file vault, which really helped, but he also said I should look into getting more memory or possibly getting a new hard drive.
After harassing my friends for advice, I decided that I wanted to get more ram. As I started pricing it out, it looked like it was going to cost me $ 200 so I decided to see how much for someone to put it in. After reading Steve’s reviews, I had to see what he was all about.
It is all true, he is awesome. After discussing my options with him, I felt comfortable with my decision.
When I took my computer home, I realized that office wasn’t working and panicked. I called Steve and he told me to bring it in. They were about to close, but he was prepared to work on it as long as needed.
We sorted out the issue, and now my computer is even faster than it was when it was brand new.
I love Steve!

Steve is AMAZING! There are no other words to describe him. Twice now, Steve has saved my company computer. Once when the HD crashed, and again when we had an operator error. (oops) I recommend him to everyone I know.
When your COMPANY — Your life’s work — is hanging by a thread on a computer — This is the man you want working on it. He’s honest, fair & diligent. Steve knows how important that box of bolts is to you & how crazy your feeling right now that it’s not working & your files are locked away in there somewhere. He will do whatever he can to fix the problem, and make your machine more robust if possible so it doesn’t happen again. As an added perk; Steve doesn’t see your darkest hour as dollar signs. He’s actually here to help you!

Really really awesome service! Had a bit of a virus and they cleaned my laptop up and left it in tip top shape! Wiped fresh and clean too. Took less than an hour and it was only $ 30

I did not actually get my laptop screen repaired here, but I called after hours on a Sunday (didn’t see any hours during my quick Google search from my phone, so I tried calling) and someone actually picked up and spoke with me about my MacBook Air’s cracked screen. They offered me options, like getting it replaced with a new or used «grade a» screen and called me back within 24 hours with a price quote. I mentioned that I’d be calling Apple for a comparison, but when they called me back they actually saved me time (as I had not yet called Apple) and they looked up a quote with an approximate price + tax from the Apple Genius bar which actually happened to be slightly less, but would take 5 – 7 days compared to the Screwbox’s same day-​1day repair. I appreciated that they were honest, went over and above to find quotes for my model’s screen, and a comparison quote. If I ever need something else fixed, they’d be at the top of my list as I’ve heard horror stories about other repair shops taking a very long time!
Thank you!

All I can say is ‘unbelievable.’ Steve quickly diagnosed and repaired my hard-​drive, added more memory and (this is the unbelievable part) …
recovered 4,000 pictures off an unreadable SD card!!!
I’d spent 5 weeks hiking through Scotland, Outer Hebrides and Isle of Skye then hiked coast-​to-​coast in England and before I took my pictures off the card, I drove 7,400 miles around the US. When I went to transfer the pictures to my computer, the SD card failed and couldn’t even be read. Steve was able to do what he does and recover all my pictures … in less than 24 hours!
If that’s not superior service, I don’t know what is.
Forever indebted. HIGHLY RECOMMEND.

You know that ominous feeling in the pit of your stomach after you have dumped a cup of coffee all over the keyboard of your MacBook Pro? If you have never experienced this, you’re either lucky (or better prepared and regularly backing up your hard drive, unlike me!) Fortunately my coffee disaster did not happen UNTIL I had moved to Tampa.
After a sleepless night, I realized I could only get an appointment at the Apple Store for the end of the next day. I would have been waiting with much anxiety until that time. Fortunately, something told me to Google for Mac repair in Tampa, and Screwbox popped up as the first search result, with excellent reviews. I called Steve and he was very reassuring, and explained that he treats at least 6 liquid-​damaged Macs each week. I brought the MacBook in to him, he diagnosed the problem and gave me a repair estimate on the spot. His shop was clean and orderly, and he was very professional, personable and organized. I paid several hundred dollars less than what the Apple Store would have charged for the same repair, and the whole process took 24 hours. If I ever have another Mac issue, I will return to Screwbox.

Steve Bush is by far the best Mac repair service in Tampa. Take any issue to him, not to the iHospital. He just took a look at my Mac that had some water damage and now it is working fine. I also emailed him for advice after office hours and he replied immediately and helped me insure that there was not permanent damage after the water was spilled.
He also fixed my mac screen last year, only took him an hour and was very reasonably priced. He really knows what he’s doing.

Do not hesitate to take any of your iDevices there… I know I won’t.
I took in my nephew’s Macbook Pro there for diagnosis. he opened it up there right in front of me and within minutes told me what is wrong with it and how much it will cost me to repair it. I hope that I do not have to repair too many of my devices but if I do, I will not go anywhere else after my royal treatment there at Screwbox.
Job well done… and done right the first time…

Excellent customer service and knowledgable staff. I had issues with my Apple laptop and they sorted it out and fixed the problems in a short time while I waited. Showed me some tips to speed up my operating system and returned my well used Mac in shiny new condition. Compared to other experiences I’ve had with other Mac repair stores, this was an unexpected pleasure and the prices were very reasonable. This is my new to go to place for Apple needs.

I have been going to Screwbox and Steve for several years now. EVERY time that I am having hardware trouble he has solved my problems. He is wicked fast, never wasting time. He is fairly priced (I have checked). His work environment is clean and organized, which usually says he has high quality. I can honestly say that I have never seen anyone tear a Mac apart as fast as him!
If you ever have any hardware issue with your Mac, stop by and say hello to Steve. You will not go wrong.

Completely satisfied with my experience here! Steve is a genius and genuinely cares about his customers and their products. He, unlike many chain retail electronic stores, knows that ones LIFE is solely located on his/​her laptop. He recognizes the frantic nature his customers are in and calmly says «let’s take a look at it!»
I had a massive amount of champagne dropped on my MacBook Pro at a gig I was DJing and was not able to take it in as quickly as I had hoped. My friend did this chore for me, which I am grateful for! He took a look at it and said, yeah we can fix this.
He replaced the keyboard and power switch and had it ready within 1 day. Unlike the other store (which will remain nameless, but their logo may or may not be a fruit with a bite out of it). I went to retrieve my computer and Steve not only told me all he did, he showed me what he did. He opened up my computer, showed me where the damage was and told me what he did to fix it. He also suggested that I upgrade my RAM, to make it faster, since the bill was paid in advance and it cost less than the estimate. So he suggested, use the extra money for the new RAM. Who does that? Nice people do!!!
Thank you Steve for an amazing experience and averting a life-​threatening situation for myself.

When a small amount of liquid got into our classic MacBook through a cracked corner, the Apple Store wanted $ 755 to repair it and guessed we’d have it back after a week.
After a few rounds of advice, we found our way to Screwbox, where Steve replaced the MagSafe port for $ 99, including parts and labor, and the only reason he didn’t do it the same day was that he overnighted the part. Less than 24 hours later, we had our laptop back in great condition — and he even used some spare RAM to upgrade it from 2GB of memory to 4GB for free. If there were a way to make a customer any happier, it would involve illegal substances or services.