Sears Auto Center

I took my car to have the left headlight replaced, in Oct 2015. the price was reasonable. I had to take my car again in Dec 2015, because the headlight wasn’t installed correctly (facing downward) it was fixed (no charge). And then again back to Sears auto Jan 27^th because my headlight had gone out! At this point my blood is boiling! Because of employee negligence! Couldn’t get it right the 1^st time! Although I will say I wasn’t charged, not that I would have paid for a headlight that I had already paid for 3 months ago! My headlight on the drivers side was replaced 2 yrs ago and as of today has not been replaced! Smdh. I will NEVER TAKE MY CAR HERE AGAIN! Stay away! Small details were overlooked. Needless to say, I didn’t get good customer service and it’s a good distance from my home, but close to my work.

If I could I wouldn’t even give this place a star. This was the worst experience I’ve ever had at any auto body shop.
I took my car in for an oil change and for them to look at my tire that was on warranty because it had a slow leak. When I got to Sears I stood in the auto center for 15 mins before I finally walked over to AVIS to get an associate to help me. The AVIS associate had to go get a Sears employee for me. I waited another 10 mins before the Sears associate actually came up to the front to help me. When he finally did come up instead of saying a word to me he answered the phone because it was ringing. Not someone on hold. He spent about 10 mins giving the person on the phone 2 quotes for different tires. He answered the phone 3 times before I finally said excuse me I need to make an appointment and he told me hold on. After making my appointment he just turned around and walked back to the garage didn’t even thank me.
Once I get there for my appointment a few days later they take my car to the back to do the oil change and tire plug. When backing my car off the lift they slam the back end into orange cones and completely ripped my bumper off. Luckily my boyfriend heard it and stood up and saw my bumper of my car on the ground. He asked to go look at it and the guy at the front desk was very hesitant to let him in the back but he pushed his way through. The guys in the back told my boyfriend we just need to clip it back on and it’s fine. That wasn’t the case at all. I have to get a new bumper because they broke other things underneath as well. They absolutely didn’t want us taking my car to a dealership to get fixed because they said that would cost too much and told us of a «good guy» down the street that can patch us right up. Yeah… Not happening. They argued with us for a short while about where we can take it to get it fixed. After they realized we weren’t listening to them we would pick the place it gets fixed at and Bill them they agreed. After they got my bumper back on my car so I could drive it they proceeded to tell us it’s $ 55 for your services today… They didn’t even offer to comp my appointment! We had to tell them we weren’t paying for today’s appointment. I will never ever step foot in this place again for services on my car. Stay away from here!!!

Had an easy repair, I just needed to get my tire patched. They told my it would take an hour and a half, I come back 2 hours later and they hadn’t even started yet

I have always used Sears to replace my batteries when they wear out. In general, their prices are reasonable, and I haven’t had a problem with quality of service.
I will say that over time, my experience with Sears (all around the area, not just at this location) has been less customer-​friendly. The staff really is not trained to be polite and courteous, and they act like they are doing me a favor, when really I’m the one giving them business. :/​The waiting room looks like it hasn’t been updated since the 80s.
I probably would have gone to another place based on the annoyed look the employee gave me when I pulled up, but it was evening when I realized that my battery wouldn’t hold a charge, and Sears was open and on my way home, so they got my business.

I just went there and they were incredibly insulting towards me. I booked online through
and when I got there they charged me $ 3 for a filter because it was required. I said I had already paid and they said «that’s why we don’t like it when customers book online.»
They then changed my oil (reason I brought it in) and handed me back a list of «requirements» to the tune of $ 257.00. I just needed my oil changed, when I explained this the man replied that I didn’t understand what color transmission fluid was supposed to be. The tone and manner of his voice was so upsetting that I had to step aside.
Don’t go here.

Stay away from this place. They over charge.
My car was overheating while driving past this place (which turned out to be a lack of anti-​freeze but that’s a similar but another review). I drove in and asked if they could take a look at it.
When I got the bill and saw what I was being charged for (this was after they did the work by the way), labor was $ 300, anti-​freeze was $ 200 and (most insulting) the typical gasket was a few cents. All the did was pour anti-​freeze and unnecessarily hold my car for the night. Frustrating to see it on paper.
So, if you can, just keep driving or tell them exactly what you want done because it seems like this place is one of those autoshops that preys on people who put trust in them.