Simpson Air

When I called Simpson air BOTH (UPSTAIRS AND DOWNSTAIRS) ACs WERE WORKING. The reason I called them was because my downstairs AC would freeze. I would just let it thaw out and it would work fine for about a week and it would freeze again. I thought the coil might need to be cleaned so I called them to for their «Full System Maintenance which on-​line (coupon says 159.95)» Since I was having them come out anyway I thought I would just have them do the same Full System Maintenance upstairs (after calling I was told since I was having to one done downstairs also it would only 120 for this one). Great, so I had them come out. This is when they started to turn the screws. I will start with the downstairs, the tech says I needed my blower cleaned (he said it was really dirty) and the coil needed to be replaced because it had a leak. So he left that one alone and Went to the upstairs and started the maintenance, he stated that the upstairs blower needed to be cleaned also and it was «really» dirty so he had to add an additional hour to clean it from the normal cleaning service I assumed that this was the norm so I went with it since it’s a 10years old system and it was «really» dirty. So the work is done.
Now for the billing:
Downstairs they charged me a fee for finding the leak and service call (I explained that why should I have to pay for them to come to my house when that was built into the upstairs maintenance service, they didn’t come to my house twice… they did take that service fee off I just paid for them to find the leak).
Upstairs they also want to charge me $ 2075(part only) for an evaporator coil which is a $ 600 part. They charged me an extra $ 100 above the «159.99» because «since I didn’t have maintenance done last year the 159.99 is a starting at price» this additional charge or starting price verbiage was never stated anywhere.
No the tech leaves my house and my house is worse shape than when he got there. My downstairs doesn’t work at all and my upstairs works is in the same working condition as when he started (but clean). Simpson Air has been doing my house and my rental properties for years I think it’s time for me to find another company.

As of ⁹⁄₄ Simpson Air has installed a new door and fixed the Sheetrock. Job is done to our satisfaction.

They are outstanding! They were responsive and informative over the phone and even more so in person. I was immediately greeted upon entry and referred to the woman I had previously contacted. Not only was I provided with the correct item for purchase, but a few guys even came up front from the warehouse to show me the options I had available to me to ensure my satisfaction with the purchase. I will absolutely use Simpson for ALL A/​C needs in the future.

I cannot say enough good things about this business. I originally went through my home warranty company to try and have my air conditioner fixed. Unfortunately, after 4 companies and about 8 technicians later, I finally decided to bite the bullet and call someone that I SELECTED! I researched this company online and they had very good reviews. When I contacted the office, the lady that answered transferred me to a gentlemen who served as my «THERAPIST» for 20 mins. He never interrupted and never bashed the other companies. (Although I would not have minded). He sent a technician the next day by the name of Brian. HE WAS FANTASTIC! He was willing to stay at my home more than 20 mins! He literally took his time and went through my entire system. He was able to locate the problem, order the part and then return the very next day to repair our TXV valve. This poor guy was at my home from 1130 to almost 1700 completing the repair. This guy is amazing! The office staff was amazing!
Unfortunately after he repaired the part, our brand new compressor that was installed a few months prior by another company went bad. This was because the OTHER Company did not replace the TXV valve when then replaced the compressor. We did not want the OTHER Company to come back out to fix the compressor again, since they tried to scam us out of $ 385.00. We made an executive decision to call Simpson Air back out and give us a quote on a brand new air conditioning. A gentlemen by the name of Paul came out on a Friday afternoon, gave us a quote and had a crew her bright and early Saturday morning to put in a brand new A/​C in. That says A LOT. that fact Paul was feeling our pain and went above and beyond to get that system installed for us on a Saturday speaks VOLUMES in my book!!! The 2 men that arrived on Saturday were very professional! knew exactly what they were doing and had the job done quickly and efficiently! I will NEVER USE anyone else for my A/​C service. This company believes in STELLAR customer service!!! Everyone was GREAT!!!

I’ve now used Simpson Air twice for a/​c issues. Both times they sent a tech out the same day (crucial for when it’s summer in florida and your house temp is steadily rising) and both times the techs have been very friendly.
The first time was a flawless experience– after a bit of diagnostic and some elbow grease, they got my a/​c working again for a minimal charge.
The second time did not go as smooth. The tech told me I had 2 leaks and needed about $ 3000 in repairs. (insert panic) I’ve learned that it’s always good to get a second opinion (especially when we are talking multiple thousands), and shockingly, the other company told me I had no leaks and just needed to change my a/​c filter.
That being said, I could have gone ahead and written an awful review of Simpsons right away. But instead, I called the manager (Louie) and told him what had happened. He apologized and sent out another tech first thing the next morning to inspect my a/​c again. Upon this (third) inspection, the tech found no leaks and reported this back to Louie. Louie called me personally and apologized for his other tech, assured me this is not how they do business, and completely voided my check from the first inspection.
While I was upset about my second experience, I much appreciate the measures Louie took to make it right. For that, Simpson will remain on my list of acceptable house service providers!

This company came to give me an A/​C estimate. The man who came was not accommodating and did not want to come when it was convenient for me. He gave me an estimate for an A/​C unit that was the twice the size of what I needed, and was very pressure-​sales oriented. I did not use the company based on the attitude of the estimator.

Probably not a lot of people think to rate an air conditioning maintenance call but I thought I’d take the time to say that we have used Simpson Air since we built this house 8 years ago and have always been pleased with their service. Their technicians are courteous, clean, and very informative pointing out issues and just explaining what needs to be done without making a hard push to sell more service.